Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
For over 25 years, we have dedicated every day to the happiness of retirees.
We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common areas.
To run the front desk in a courteous efficient manner;
To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner;
To redirect calls as appropriate and take clear, concise messages when required;
To greet, assist and direct all visitors;
To handle various administrative and introductory accounting duties;
To pick up and sort internal mail;
To stamp, deliver and maintain mail machine for external mail;
To prepare packages and arrange courier pick up;
To arrange meeting room schedule and bookings;
To update phone and distribution lists;
To replace staff as necessary;
To answer and respond immediately to emergency response system;
To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;
To always be accessible to your team and management and promptly attend any problems/concerns that may arise;
To maintain a clean, safe, fully stocked and well organized reception area;
To establish and maintain harmonious relationships with residents, their families and employees;
To report to management if the residents have concerns or complaints;
To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.);
To provide evening security and emergency response for residents when required;
To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures;
To clean common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows;
To do laundry (including washing, treating & folding);
To operate floor care machines and steam cleaning equipment;
To strip, scrub, spray, and buff all carpet and non-carpet floor surfaces;
To pick up garbage & recycling and transport to designated areas;
To adhere to established residence policies and procedures, including safety rules and safe working practices;
To prepare documentation as required according to residence policy;
To be aware of the Residents Rights & Responsibilities and endeavor to respect and promote it;
To attend in-service training as required in order to better serve the needs of the residents;
To complete The Learning Centre as monthly online training;
To attend staff meetings as required to be aware of changes in Residence that have taken place;
To participate in the Quality Improvement Program;
To complete other duties as assigned;
To uphold and promote organization’s values and philosophy relating particularly to ethics, morality, and integrity.
Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience;
Ability to provide feedback on a day-to-day basis;
Knowledge and experience with standard institutional cleaning techniques;
Previous experience in commercial/residential/Healthcare cleaning and laundry procedures is desirable
Previous experience in reception is considered an asset;
Must exhibit professional and polished telephone manner;
Ability to handle multiple tasks at once, work under pressure, and meet deadlines;
High organized and detail focused;
Expertise in Microsoft Word (Word, Excel, PowerPoint, E-mail) preferred;
Ability to work with minimal supervision;
Current CPR and First aid;
Current Smart Choices Responsible Service Certification (Serving it Safe);
Current (within 6 months) Vulnerable Position/Sector Screening (VPS);
