En tant que Analyste Senior – Crédit et Recouvrement, vous serez responsable de la gestion des comptes clients pour un portefeuille de clients, notamment le recouvrement des paiements, la tenue des dossiers et l’évaluation des renseignements de crédit afin de minimiser le risque de crédit. Vous serez chargé(e) de communiquer avec les clients pour confirmer les paiements en souffrance, obtenir des engagements de paiement et recommander des solutions afin d’éliminer les obstacles aux paiements futurs dans les délais convenus.
Responsabilités :
- Examiner les factures en souffrance et effectuer un volume élevé de suivis de recouvrement par téléphone, courriel ou via les portails clients.
- Travailler avec le client afin de déterminer la cause principale des litiges liés aux factures impayées ou partiellement payées. Identifier et documenter en détail les raisons, puis recommander des mesures correctives pour résoudre les litiges actuels et prévenir ceux à venir.
- Effectuer les conciliations de comptes clients, y compris la recherche des paiements non appliqués, des crédits et des escomptes non applicables. Recommander des actions afin de résoudre ces écarts et d’éviter qu’ils se reproduisent.
- Évaluer la recouvrabilité des escomptes refusés, des frais financiers, des factures de faible montant, etc., et effectuer les radiations des montants irrécouvrables dans les limites de votre niveau d’autorité.
- Obtenir les renseignements de crédit appropriés afin d’évaluer la solvabilité des nouveaux comptes et des comptes existants dans le portefeuille assigné.
- Collaborer de façon étroite avec les équipes des ventes, des opérations, des finances, de l’administration des contrats et de l’administration des données clients afin de recueillir et d’examiner les documents, notamment les bons de commande et les demandes de crédit, puis les charger dans l’outil de suivi des contrats avec une recommandation de décision d’approbation à l’intention de la direction des services financiers et de ses partenaires.
- Examiner les commandes mises en retenue de crédit en évaluant la solvabilité des clients, y compris les cotes financières, les factures ouvertes, les paiements en cours de traitement et le carnet de commandes. Libérer les commandes ou les transmettre au superviseur avec une recommandation de maintien de la retenue de crédit.
Qualifications :
- Diplôme d’études collégiales (Canada) en comptabilité, finance, ou administration des affaires requis ; baccalauréat privilégié.
- Certifications professionnelles – NACM ou équivalent, un atout.
- Experience en construction un atout.
- 3 ans d’expérience en comptes clients, comptabilité, finance, ou administration générale.
- 3 ans d’expérience en crédit commercial et recouvrement dans un environnement à volume élevé.
- 3 ans d’expérience dans l’utilisation d’agences de crédit commercial et autres tiers (p. ex. GroupeEcho D&B, , Equifax, pour obtenir des renseignements de crédit.
- Connaissance des applications informatiques : HighRadius, Microsoft Office incluant Outlook, Excel et Word, ainsi qu’une familiarité avec une plateforme ERP (p. ex. Oracle, AS400, etc.) requises.
- Bonne connaissance d’Excel requis
- Excellentes aptitudes en communication écrite et orale ainsi qu’en relations interpersonnelles, avec une attitude positive
- Très bon Français parlé et écris. Bon Anglais
- Fiabilité, fortes aptitudes organisationnelles et approche axée sur les solutions.
- Capacité à travailler de façon autonome ainsi qu’en équipe.
- Grand souci du détail et passion pour l’exactitude.
- Disponibilité à adapter temporairement les heures de travail selon les besoins opérationnels.
- Capacité à prioriser les tâches et ouverture à relever de nouveaux défis.
- Capacité à travailler avec tous les niveaux de gestion afin d’atteindre les objectifs.
- Disponibilité à voyager de façon limitée (1 à 3 déplacements par année).
- Heure de travail : 40 hrs (8@5) sur place
As the Senior Analyst – Credit and Collections , you will be responsible for managing accounts receivable for a portfolio of customers, including collecting payments, maintaining records, and evaluating credit information to minimize credit risk. You will be responsible for contacting customers to confirm overdue payments, obtain payment commitments, and recommend solutions to remove obstacles to future payments within agreed timelines.
Responsibilities:
- Review overdue invoices and perform a high volume of collection follow-ups by phone, email, or through customer portals.
- Work with customers to determine the root cause of disputes related to unpaid or partially paid invoices. Identify and document the reasons in detail, then recommend corrective actions to resolve current disputes and prevent future ones.
- Perform customer account reconciliations, including researching unapplied payments, credits, and inapplicable discounts. Recommend actions to resolve these discrepancies and prevent them from recurring.
- Assess the collectability of denied discounts, finance charges, low-dollar invoices, etc., and process write-offs of uncollectible amounts within your level of authority.
- Obtain appropriate credit information to assess the creditworthiness of new and existing accounts within the assigned portfolio.
- Collaborate closely with Sales, Operations, Finance, Contract Administration, and Customer Data Administration teams to gather and review documents, including purchase orders and credit applications, then upload them into the contract tracking tool with a recommended approval decision for Financial Services management and partners.
- Review orders placed on credit hold by evaluating customers’ creditworthiness, including financial scores, open invoices, payments in process, and backlog. Release orders or escalate them to the supervisor with a recommendation to maintain the credit hold.
Qualifications:
- College diploma in Canada in Accounting, Finance, or Business Administration required; bachelor’s degree preferred.
- Professional certifications — NACM or equivalent — are an asset.
- Esperience in construction an asset.
- 3 years of experience in accounts receivable, accounting, finance, or general administration.
- 3 years of experience in commercial credit and collections in a high-volume environment.
- 3 years of experience using commercial credit agencies and other third parties, such as GroupeEcho, D&B, and Equifax, to obtain credit information.
- Knowledge of computer applications: HighRadius, Microsoft Office including Outlook, Excel, and Word, as well as familiarity with an ERP platform such as Oracle, AS400, etc., required.
- Good knowledge of Excel required.
- Excellent written and verbal communication skills, as well as strong interpersonal skills, with a positive attitude.
- Very good spoken and written French. Good English.
- Reliability, strong organizational skills, and a solution-oriented approach.
- Ability to work independently and as part of a team.
- Strong attention to detail and passion for accuracy.
- Willingness to temporarily adjust working hours according to operational needs.
- Ability to prioritize tasks and openness to taking on new challenges.
- Ability to work with all levels of management to achieve objectives.
- Availability for limited travel, 1 to 3 trips per year.
- Working hours: 40 hours per week, 8:00 a.m. to 5:00 p.m., on-site.
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Compensation Details $27.26 - $34.08 Per Hour
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.
