Collège de maisonneuve Jobs

Team Manager - Clinic Operations (nursing)
TELUS —Montréal, QC
- $72,000–$108,000 a year
- Full-time
- Bilingual
- Nursing
- English
- Paid time off
Clinic Operations Coordinator (temporary)
TELUS —Montréal, QC
- $20–$37 an hour
- Temporary
- Bilingual
- English
- Microsoft Office
12d
Advisor, Banking and Credit Services, Customer Relations Center
Desjardins —Montréal, QC
- From $26.41 an hour
- Weekends as needed
- Hybrid work
- Customer service
- English

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Team Manager - Clinic Operations (nursing)

TELUS -
Montréal, QC

Apply Now

Job details

Full-time
$72,000–$108,000 a year

Qualifications

Bilingual
French
Nursing
Operations management
English
DEC
Analysis skills
Bachelor's
Organizational skills
Personnel management
College diploma

Full job description

Location: Montréal, QC, CA, H3A 3J2

Req ID: 53035

Jobs by Category: Health

Job Function: Administrative

Status: Full Time

Schedule: Regular

Description

Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2

Status: Permanent, Full-Time (37.5 hours/week)

Schedule: Monday to Friday, Day Shift

Join Our Team

Lead and inspire a nursing team in an occupational and preventive health clinic to deliver high-quality clinical care and an exceptional patient experience. You will help strengthen a patient-centered approach and support the continuous improvement of practices, with the goal of reinforcing our position as a leader in healthcare and ensuring optimal operational performance.

Why Join TELUS Health?

Employer-matched pension plan available from day one
Group insurance plan available from day one
3 weeks of vacation and 3 wellness days per year (paid time off)
TELUS share purchase plan
Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, sports apparel, spa days, and more
Up to $5,000 per year for mental health support
40% discount on TELUS and Koodo mobile plans
And much more

Here's How You'll Make a Difference

You will lead a team of nurses committed to delivering an outstanding patient experience while ensuring the quality, efficiency, and smooth operation of clinical services. Your responsibilities will include:

Clinical Team Management

Directly supervise nurses and serve as the primary point of contact for physicians
Schedule staff, manage replacements, and ensure optimal clinical coverage
Participate in recruitment, onboarding, training, and performance evaluation processes
Act as a clinical resource, team support, and engagement leader

Quality and Performance

Ensure compliance with clinical standards and quality and performance objectives
Monitor key performance indicators (patient satisfaction, operational efficiency, wait times, etc.) and promote continuous improvement
Implement and support clinical and organizational best practices
Oversee the use of medical equipment and act as a super-user of the Electronic Medical Record (EMR) system

Patient Experience and Operations

Maintain a patient-centered approach and a high standard of service excellence
Manage sensitive situations and ensure effective issue resolution
Collaborate with internal teams to optimize the patient journey and daily operations

Collaboration and Change Management

Work with other clinics to standardize and harmonize practices
Participate in the implementation of new processes, technologies, and services
Contribute to organizational growth and act as a catalyst for change

Qualifications

You Have:

A college diploma (DEC) in Nursing and/or a Bachelor's Degree in Nursing Science
Active membership in good standing with the Ordre des infirmières et infirmiers du Québec (OIIQ)
3 to 5 years of experience in operations management and/or personnel management in a healthcare environment
Strong proficiency in both French and English, spoken and written (bilingualism is essential)
Excellent ability to work under pressure, demonstrating autonomy, resourcefulness, and efficiency
Strong sense of responsibility, along with excellent planning and organizational skills
Strong analytical skills and the ability to interpret organizational performance reports
A solution-oriented mindset with a focus on continuous improvement
A positive, motivating attitude and a passion for the healthcare field

Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Apply Now

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Team Manager - Clinic Operations (nursing)

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Advisor, Banking and Credit Services, Customer Relations Center

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