Cruise agent Jobs

Airline Support Specialist - Calgary, Alberta
Accommodations Plus International —Calgary, AB
- $26 an hour
- Overtime
- Remote
- Spanish
- Customer service
- Writing skills
Quick apply
Ticket Agent
Bruce Anchor Cruises —Tobermory, ON
- From $20 an hour
- Temporary
- Hospitality
- Customer service
- Administrative experience
Quick apply
Front Office Supervisor
EXchange Hotel Vancouver —Vancouver, BC
- $28.61–$33.66 an hour
- Weekends as needed
- Bilingual
- Microsoft Word
- Hospitality
- Dental care
- Employee assistance program
Quick apply
Parking Attendant
Bruce Anchor Cruises —Tobermory, ON
- From $18 an hour
- Part-time
Quick apply
Web Reservation Support Agent
H.I.S Canada Travel Inc. —Toronto, ON
- Overtime
- Remote
- Customer service
- Microsoft Office
- Travel
- Dental care
- Work from home
Quick apply
1d
Travel agent - Cruise Consultant
Aeroswan Travel —Markham, ON
- $18.00–$25.39 an hour
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
9d
Shuttle Agent
Pacific Northwest Transportation Services —Victoria, BC
- $26.78–$27.40 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
Guest Service Agent, Travel Professional
DeNure Tours —Lindsay, ON
- From $21 an hour
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Dental care
- Vision care
Quick apply
Business Intelligence Manager - Cruise
Expedia —Vancouver, BC
- $95,000–$152,000 a year
- Full-time
- SQL
- Recruiting
- Communication skills
- Dental care
- Paid time off
6d
Guest Sales Agent
Hornblower —Toronto, ON
- $17.60 an hour
- Weekends as needed
- Sales
- Customer service
- Computer skills
Quick apply
Junior QA Analyst
TravelBrands —Toronto, ON
- $60,000–$65,000 a year
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Administrative Assistant, Cruise Operations and Events
Administration portuaire de Québec —Quebec City, QC
- Oracle
- Customer service
- Writing skills
- Flexible schedule
Quick apply
Agent, Call Centre
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Weekends as needed
- Hybrid work
- Bilingual
- Sales
- English
- Dental care
Quick apply
6d
PR & Communications Manager
G Adventures —Toronto, ON
- $80,511–$100,000 a year
- Full-time
- Travel
Product & Commercial Specialist
TravelBrands —Toronto, ON
- $55,000–$80,000 a year
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Employee assistance program
Quick apply
Sales Coordinator
Scenic Tours Europe AG —Vancouver, BC
- $50,000 a year
- Weekends as needed
- Hybrid work
- CRM software
- Hospitality
- Microsoft Excel
Key Accounts Manager - YVR (Hybrid Sales)
Vacances Air Canada / Air Canada Vacations —Vancouver, BC
- $60,000–$70,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- CRM software
- Dental care
Quick apply
Associate Manager, Accounting – Expedia Cruises
Expedia —Vancouver, BC
- $73,000–$117,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Management
- Dental care
- Paid time off
6d
Program Manager I, Sales Tech
Expedia —Vancouver, BC
- $73,000–$117,000 a year
- Full-time
- CRM software
- Sales
- Administrative experience
- Dental care
- Paid time off
6d
Business Development Manager, Ontario
TravelBrands —Toronto, ON
- Weekends as needed
- Microsoft Powerpoint
- Social media management
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply

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Airline Support Specialist - Calgary, Alberta

Accommodations Plus International
Calgary, AB

Quick apply

Job details

Full-time
$26 an hour

Qualifications

Spanish
Customer service
Call center
Writing skills
Filing
Organizational skills
APIs
Computer skills
Phone etiquette
Hotel experience

Full job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $26.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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