Lead Extraordinary Journeys Around the World
At Senior Discovery Tours, we believe exceptional travel experiences begin with exceptional people.
We are seeking experienced, professional Tour Managers to accompany Canadian travellers on escorted international tours. This role is ideal for individuals who are passionate about travel, thrive in dynamic environments, and take pride in creating seamless, memorable experiences for their guests.
As a Tour Manager, you will be more than a logistics coordinator - you will be the face of Senior Discovery Tours on the road. From the moment guests depart Canada until they return home, you will provide leadership, guidance, reassurance, and support while ensuring every aspect of the journey runs smoothly.
If you enjoy building connections, solving challenges, and sharing your enthusiasm for travel and culture, we would like to hear from you.
About the Role
Our Tour Managers accompany groups on international itineraries throughout Europe and other destinations worldwide. Working independently while supported by our experienced operations team, you will oversee the day-to-day delivery of the tour and ensure our travellers receive the exceptional service for which Senior Discovery Tours is known.
No two tours are the same. Success in this role requires professionalism, adaptability, sound judgment, and a genuine commitment to guest satisfaction.
Key Responsibilities
- Guest Experience and Leadership
- Serve as the primary host and company representative throughout the tour
- Foster a welcoming, inclusive, and enjoyable group atmosphere
- Build rapport with travellers and ensure their needs are addressed promptly and professionally
- Provide clear communication regarding schedules, logistics, and daily activities
- Enhance the travel experience through destination knowledge and practical travel guidance
Tour Operations
- Coordinate all aspects of the itinerary while travelling with the group
- Manage arrivals, departures, transfers, hotel check-ins, and transportation logistics
- Liaise with local guides, hotels, transportation providers, and other travel partners
- Ensure tour services are delivered as promised and maintain the highest standards of quality
- Problem Solving and Guest Support
- Respond confidently to unexpected situations and changing circumstances
- Assist guests with travel-related concerns, including delays, lost luggage, medical situations, or other unforeseen issues
- Make informed decisions in the best interest of both travellers and the company
- Remain calm, professional, and solution-oriented under pressure
What Makes a Successful Tour Manager?
You are someone who:
- Enjoys working with people and delivering exceptional customer experiences
- Is naturally organized, proactive, and detail-oriented
- Demonstrates strong leadership and interpersonal skills
- Communicates with confidence and professionalism
- Adapts quickly when plans change
- Exercises sound judgment and remains composed in challenging situations
- Has a genuine curiosity about the world and a passion for travel
Preferred Experience
We welcome applications from candidates with experience as:
Tour Manager
Tour Director
Travel Director
Group Leader
Cruise Director
Adventure Travel Leader
Hospitality or Tourism Professional
Additional assets include:
- Extensive international travel experience
- Knowledge of European destinations and cultures
- Foreign language skills
- First Aid certification
- Experience working with mature travellers and group travel programs
What We Offer
- The opportunity to travel internationally as part of your work
- The chance to create meaningful travel experiences for Canadian travellers
- A high level of autonomy and responsibility
- Support from an experienced and dedicated operations team
- The opportunity to work with a respected Canadian tour operator
- A flexible freelance arrangement
Position Details
Position Type: Freelance / Independent Contractor
Location: Based in Canada with extensive international travel
Availability: Assignments are offered throughout the year based on operational requirements and Tour Manager availability.
Working Environment: Tour Managers should expect extended travel periods, irregular hours, and occasional weekend and holiday work while on assignment.
Join Our Team
We are always interested in connecting with experienced travel professionals who share our commitment to outstanding service and memorable travel experiences.
If you believe you have the skills, professionalism, and passion to lead exceptional journeys, we invite you to apply.
Please submit your resume along with a brief overview of your travel experience and any previous experience leading tours, groups, or organized travel programs.
Only qualified applicants will be contacted.
Pay: $250.00-$300.00 per day
Benefits:
Application question(s):
- Do you have experience in being a Tour Guide, Tour Manager, or Tour Director? Please list your experience here.
- Where have you travelled outside of North America (and when)?
Work Location: On the road
