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Proven experience in field service or deskside support roles.\r\n• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common…
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Lloydminster - Deskside Field Technician

Compugen Inc -
Lloydminster, AB

Apply Now

Job details

$21–$37 an hour
10 days ago

Qualifications

CPR Certification
Microsoft Access
Computer Science
Customer service
LAN
Windows
DHCP
First Aid Certification
DNS
ServiceNow
H2S Alive
CompTIA A+
Intune
Driving Licence
Mobile devices
VPN

Full job description

Job Title/Titre d'emploi

Lloydminster - Deskside Field Technician

Vacancy No / Numéro de poste vacant

VN9620

Company Name/Nom de l'entreprise

Compugen Inc

Work Location

Lloydminster, AB

Pay Range / Rémunération

Base Compensation: $21-$37 Hourly *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $40950-$72150 Annually (range is inclusive of variable compensation if applicable)

Pipeline Posting

Job Details/Détails du poste

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your full potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.
In support of our customer, we are seeking a Deskside Support Analyst (Field) to join our team.

Key Responsibilities:

Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Test for nominal operation of devices post-deployment
Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
Follow documentation and direction as required
Smart Hands for AV, Telephony and Network teams
Provide proper and prompt updates to documentation

Skills & Qualifications:

A college or university education within Computer Sciences
2-5 years of experience with desktop deployments, desktop troubleshooting, upgrades and client interactions
Previous experience completing Installs, moves, adds, changes of computer equipment including Workstations, laptops, tablets and mobile devices.
Windows Operating System proficiency ideally in Windows 10 and Windows 11
Experience troubleshooting issues with the Microsoft 365 suite and provide solutions both in person and to remote clients via Phone or Virtual meeting.
Knowledge of Mobile Device Management (MDM) and Microsoft Intune an asset
Able to configure and troubleshoot VPN access and remote connectivity
Perform basic Network troubleshooting (LAN, Wi-Fi, DNS, DHCP, VPN).
Able to troubleshoot Printer/Printing issues
Assist with client onboarding/offboarding
ServiceNow or equivalent Ticketing system experience
Effective written and verbal interpersonal skills
Outstanding customer service skills
Ability to effectively prioritize and execute tasks
Availability for shift work / On-Call
A valid driver's license and a clean driving record is required
Ability to lift a minimum of 40 lbs. regularly
A+ Certification an asset
Oilsands Safety certifications an asset (H2S Alive, Standard First Aid w/CPR, WHMIS).

Additional Qualifications (Oil Sands teams):

Willingness to travel to remote sites in Alberta's Oil Sands region

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.

Apply Now

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