Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.
Your Team:
Join Flair Vacations, where technology, systems, and process improvements support the delivery of exceptional vacation experiences and business growth. Reporting to the Director, Commercial Operations, the Business Systems Specialist is responsible for supporting the development and continuous improvement of business systems, tools, and processes that enhance operational efficiency across the organization. This role works closely with business teams, technology partners, and vendors to ensure system solutions are practical, scalable, and aligned with business needs.
The Business Systems Specialist supports enhancements across commercial operations, customer experience, and digital platforms, with a focus on improving system performance, streamlining business processes, and enabling efficient day-to-day operations. Working collaboratively across the business, the role translates operational requirements into effective system and process solutions that support the continued growth of Flair Vacations.
A Day in the Life:
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Lead structured requirements gathering through interviews, workshops, process walkthroughs, and data analysis with subject matter experts and end users.
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Document business, functional, non-functional, and regulatory requirements using standardized tools and templates.
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Ensure end-to-end traceability of requirements from intake through design, build, testing, and deployment.
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Identify dependencies, constraints, risks, and assumptions early in the delivery lifecycle.
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Support the development of business cases, problem statements, and solution recommendations.
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Act as a key liaison between business stakeholders, Project Managers, technical teams, and third-party vendors throughout the delivery lifecycle.
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Facilitate alignment between business teams, operational stakeholders, and technical delivery partners to support effective solution design and implementation.
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Support backlog refinement, use case development, and acceptance criteria definition in agile or hybrid delivery environments.
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Participate in system, integration, and user acceptance testing (UAT), including validating test scenarios and supporting defect resolution.
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Ensure delivered solutions align with approved requirements, business objectives, and operational needs.
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Monitor and support business systems to ensure they remain functional, effective, and optimized.
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Contribute to initiatives across the end-to-end travel lifecycle, including booking, modifications, cancellations, re-accommodation, ancillary services, and customer communications.
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Ensure vendor-delivered solutions meet Flair Vacations’ requirements, standards, and expectations.
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Work closely with external technology providers, system integrators, and SaaS vendors that support travel and reservation systems.
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Perform other duties as assigned.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
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Education:
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Bachelor’s degree in Business Administration, Information Technology, Management, or a related discipline.
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Experience:
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Minimum of three (3) years of experience as a Business Analyst, Systems Specialist, or in a similar role supporting business systems, operations, or technology functions.
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Demonstrated experience gathering, analyzing, and documenting requirements for complex, cross-functional initiatives.
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Experience working with technical teams and external vendors to support the delivery of system enhancements and process improvements.
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Experience in the travel, tour operations, airline, or cruise industries is preferred.
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Familiarity with travel industry systems, including TTS / SoftVoyage and inventory management platforms, is required.
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Experience working with booking, inventory, pricing, scheduling, ticketing, or passenger service platforms is required.
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Experience supporting reservation, distribution, and fulfillment systems within real-time, high-availability environments is preferred.
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Skills & Abilities:
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Strong understanding of business analysis methodologies, tools, and best practices.
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Well-developed analytical and problem-solving skills, with the ability to translate business needs into practical system solutions.
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Effective communication and stakeholder management skills, with the ability to work collaboratively across technical and operational teams.
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Ability to manage multiple priorities and support delivery across a range of initiatives and system enhancements.
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Excellent organizational skills and attention to detail.
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Ability to work effectively in an environment with changing priorities and time-sensitive requirements.
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Requirements:
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Clear criminal record check and satisfactory employment references.
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Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
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Comprehensive Salary– A salary that reflects your experience and contributions.
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Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
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Retirement Savings – A pension plan with employer-matched contributions.
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Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey—Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.
Apply by: July 10, 2026
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com
