20 Best guest service agent jobs in Toronto, ON (Hiring Now!)

Guest Services Manager, Reservations
Archive Hospitality —Toronto, ON
Implement company programs and supervise the daily operations of the department to comply with Standard Operating Procedures (SOPS) and LSOPs, maximize revenues…
Quick apply
Guest Services Agent
Ace Hotel Toronto —Toronto, ON
Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for…
From $20.19 an hour
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Guest Service Agent
Hotel X Toronto —Toronto, ON
To process the arrival and departure of the hotel’s guests through the hotel property management system, post charges to accounts and take telephone…
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Guest Services Agent
Marriott International, Inc —Toronto, ON
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests…
11d
Front Office Manager
The Yorkville Royal Sonesta Hotel —Toronto, ON
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities,…
$70,000–$77,500 a year
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11d
Front Desk Clerk
Marriott International, Inc —Toronto, ON
Process all payment types such as room charges, cash, checks, debit, or credit. Welcome and acknowledge all guests according to company standards; anticipate…
5d
Guest Service Agent
Homewood Suites by Hilton —Vaughan, ON
Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and…
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Guest Services Agent | The Anndore House
Silver Hotel Group —Toronto, ON
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing,…
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4d
Guest Services Agent
Germain Hotels —Toronto, ON
The Guest services agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel…
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FRONT OFFICE AGENT
Park Hyatt Toronto —Toronto, ON
Other duties may include processing forms of payment and responding to guest inquiries. Receiving calls, conducting room reservations, and verifying existing…
Guest Service Agent | Hotel Victoria
Silver Hotel Group —Toronto, ON
Resolve complaints; assist guests with inquiries in connection to hotel services- food and beverage, in-house event, directions, local attractions, gift shop,…
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Guest Service Agent
Easton's Group of Hotels Inc. —Mississauga, ON
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing…
$21.63–$24.03 an hour
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Front Desk Agent/Welcome Desk Enthusiast
Canopy by Hilton Toronto Yorkville —Toronto, ON
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing…
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Guest Service Agent
Hilton Markham Suites Conference Centre & Spa —Markham, ON
Collect payments – cash, debit and credit and maintaining a float. Take care of all guests needs (i.e. arrange transportation, wake up calls etc).
Quick apply
9d
Reception Agent & Guest Services Coordinator
Compass Group —Toronto, ON
Coordinate space reservations and guest registrations from the main reception desk. Assist with planning and communicating office meetings and community events…
Guest Services Agent
Delta Toronto Airport Hotel —Toronto, ON
Handles billing inquiries, answers phones, provides information on local activities. The successful candidate will work closely with the Guest Services…
$22.07–$23.07 an hour
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At Your Service Agent
Marriott International, Inc —Toronto, ON
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
12d
Front Desk Agent
InterContinental —Toronto, ON
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing…
Guest Service Agent
Hilton Garden Inn, Vaughan —Vaughan, ON
Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and…
Quick apply
guest services agent - hotel
LE GERMAIN HOTEL TORONTO MERCER —Toronto, ON
Answer telephone and relay telephone calls and messages. Process guests' departures, calculate charges and receive payments.
$24.12 an hour

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Guest Services Manager, Reservations

Archive Hospitality - Toronto, ON

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Job details

Full-time

Qualifications

Microsoft Word
Pricing
Microsoft Excel
Customer service
English
Microsoft Office
Administrative experience
Presentation skills
Hospitality Management
Communication skills
Hotel experience

Full job description

A collection of heritage-driven, neighbourhood-centric hotels.

Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

Position: Corporate Guest Services Manager, Reservations

This role is onsite Monday-Friday at Archive Hospitality's head office located at 1230 Dundas Street East (Dundas & Carlaw) Toronto.

The Role at a Glance: This position plays a key role within our hotels. The Guest Services Manager is responsible is for overseeing the Guest Services department to ensure the efficient and effective handling of room & restaurant bookings, guest inquiries, and reservation requests for our 3 properties: Gladstone House, The Broadview Hotel and The Postmark Hotel. This role involves managing a team of guest services agents, optimizing room inventory, and collaborating with various departments to maximize revenue and enhance guest satisfaction.

Your Day To Day Duties:

Oversees managing the day-to-day operations of the Guest Services department.
Supervise the Guest Services Supervisor and Agents.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
Implement company programs and supervise the daily operations of the department to comply with Standard Operating Procedures (SOPS) and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Responsible for regular monitoring of room categories & balancing inventory in the PMS system, to ensure revenue maximization and potential yield management opportunities.
Execute tactical management & monitoring of extranets to ensure accurate pricing parity.
Compile and produce month-end data for reporting purposes.
Support group reservation block management with Sales Managers, ensures accuracy of rooming list data.
Collaborate with the Revenue Manager to optimize room inventory and pricing strategies.
Maintain rate integrity, conduct Maestro account maintenance, manage room blocks and rate loading.
Oversee the reservation system and ensure its accurate operation, including managing room inventory and reservations.
Respond to guest inquiries and resolve concerns related to reservations promptly and professionally.
Uphold a high level of customer service, delivering a personalized and memorable experience to guests.
Respond to guest reviews on various platforms to address concerns and highlight positive experiences.
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations.
Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, policies and overall knowledge of the local area / events.
Encourages and builds mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitably.
Comply with attendance rules and be available to work on a regular basis.
Comply with all Archive standards, policies and procedures at all times.
Other tasks and responsibilities as assigned by management.

You have:

Proficiency in Microsoft Office, knowledge of Maestro, TripleSeat an asset
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
Hotel/Hospitality Degree is an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel, must have property management systems experience
Must have excellent organizational, interpersonal and administrative skills

#INDSJ

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guest service agent jobs in Toronto, ON

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