Create Exceptional Patient Experiences
Join a healthcare team dedicated to providing compassionate, patient-centred care to the Calgary community.
At Humana Medical Clinic, we believe that every patient interaction matters. We are looking for a Medical Office Assistant who is organized, professional, compassionate, and committed to delivering outstanding customer service while helping ensure the clinic operates efficiently each day.
The Impact You'll Have
As one of the first points of contact for our patients, you will play an important role in creating a welcoming and positive clinic experience.
You will work closely with physicians, nurses, and fellow team members to support patient care, coordinate appointments, manage medical documentation, and help ensure smooth day-to-day clinic operations.
The successful candidate thrives in a fast-paced environment, communicates effectively, remains calm under pressure, and genuinely enjoys helping people.
Key Responsibilities:
- Welcome patients professionally and courteously
- Answer incoming calls and assist patients with inquiries
- Schedule, modify, and confirm appointments
- Register patients and maintain accurate patient information
- Process referrals, forms, and medical documentation
- Scan, upload, and manage patient records
- Coordinate physician requests and support clinical workflows
- Assist with prescription renewal requests and administrative follow-up
- Verify patient information and ensure accurate documentation
- Communicate effectively with physicians, nurses, and healthcare providers
- Maintain patient confidentiality and privacy at all times
- Assist in maintaining efficient clinic operations and patient flow
- Provide exceptional customer service to patients and visitors
Must-Have Qualifications
- Demonstrated commitment to exceptional customer service and patient care
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a busy medical environment
- Strong attention to detail and accuracy
- Professional, compassionate, and respectful demeanour
- Strong computer and administrative skills
- Ability to work effectively both independently and within a team
- Reliable, punctual, and dependable
- High school diploma or equivalent
Preferred Qualifications / Assets
- Previous Medical Office Assistant experience
- Experience working in a medical clinic or healthcare setting
- Experience with Med Access EMR
- Knowledge of medical terminology
- Experience with appointment scheduling and patient registration
- Experience processing referrals, forms, and medical documentation
- Post-secondary education in Medical Office Administration
- Licensed Practical Nurse (LPN) or nursing background
- Experience managing multiple priorities in a fast-paced environment
What We Offer
- Competitive compensation based on education and experience
- Supportive team environment
- Opportunity to make a meaningful difference in patients' lives
- Immediate opportunity to join a growing medical clinic
How to Apply
Please submit your resume to:
[email protected]
Broken Pencil Studios is assisting Humana Medical Clinic with recruitment for this position. Qualified candidates will be forwarded directly to the clinic hiring team for consideration.
Only candidates selected for an interview will be contacted.
Pay: $19.21-$29.76 per hour
Benefits:
Application question(s):
- Do you have demonstrated commitment to exceptional customer service and patient-centred care?
Language:
Work Location: In person
