Indigo Jobs

Customer Experience Representative
Indigo Books & Music —Charlottetown, PE
- $17.00–$21.25 an hour
- Part-time
- Bilingual
- Sales
- English
Quick apply
8d
CSR/Prepress/Litho/Digital/Wide-FormatDye-Sub/MGI/Noritsu/Guillotine/Stitcher/Folder/Die Cutter
Advertek Inc. —Burlington, ON
- From $19 an hour
- Full-time
- Forklift
- Manufacturing
- Dental care
- Vision care
Quick apply
Large Format & Digital Press Operator
International Graphics ULC —Stratford, ON
- $21–$27 an hour
- Full-time
- In-person
Quick apply
Parking Manager
Indigo Park Canada —Halifax, NS
- $55,000 a year
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Superviseur
Indigo Park Canada —Montréal, QC
- Full-time
- Bilingual
- English
- High school diploma or GED
Quick apply
Guest Services Representative - Vancouver
Indigo Park Canada —Vancouver, BC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Patroller - Edmonton
Indigo Park Canada —Edmonton, AB
- $18–$19 an hour
- 8 hour shift
- Customer service
- Communication skills
Quick apply
Mobile Ambassador - Pearson Airport - Toronto
Indigo Park Canada —Mississauga, ON
- $19.57 an hour
- Full-time
- Bilingual
- Customer service
- English
Quick apply
8d
Operator-4 day work week-Mon-Thur 2:00 PM- 12:00 AM
Multi Action Communication INC —Port Coquitlam, BC
- $20–$28 an hour
- Full-time
- Math
- In-person
- Communication skills
- Disability insurance
- Paid time off
Quick apply
Enforcement Officer - Smith Falls
Indigo Park Canada —Smiths Falls, ON
- $17.60 an hour
- Part-time
- Customer service
- Windows
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7d
Customer Experience Representative - Operations
Indigo Books & Music —Toronto, ON
- $17.60–$22.00 an hour
- Part-time
- Bilingual
- Sales
- English
Quick apply
Indigo Innes - Customer Experience Representative
Indigo Books & Music —Ottawa, ON
- Part-time
- Bilingual
- Sales
- English
Quick apply
1d
Customer Experience Representative 5:00AM OPERATIONS SHIFT
Indigo Books & Music —St. John's, NL
- Part-time
- Bilingual
- Sales
- English
Quick apply
5:00 AM availability Customer Experience Representative
Indigo Books & Music —Ottawa, ON
- Part-time
- Bilingual
- Sales
- English
Quick apply
1d
barista - Store# 04325, CROWFOOT INDIGO
Starbucks —Calgary, AB
- Weekends as needed
- Customer service
- No experience needed
- Tuition reimbursement
- Paid time off
barista - Store# 56428, INDIGO SQUARE ONE
Starbucks —Mississauga, ON
- Weekends as needed
- Customer service
- No experience needed
- Tuition reimbursement
- Paid time off
barista - Store# 04288, STONE ROAD MALL INDIGO
Starbucks —Guelph, ON
- Weekends as needed
- Customer service
- No experience needed
- Tuition reimbursement
- Paid time off
Customer Experience Leader
Indigo Books & Music —Langley, BC
- Part-time
- Customer service
- Merchandising
- Agile
Quick apply
barista - Store# 04304, AJAX INDIGO
Starbucks —Ajax, ON
- Weekends as needed
- Customer service
- No experience needed
- Tuition reimbursement
- Paid time off
barista - Store# 05063, CROSS IRON INDIGO
Starbucks —Rocky View County, AB
- Weekends as needed
- Customer service
- No experience needed
- Tuition reimbursement
- Paid time off

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Customer Experience Representative

Indigo Books & Music -
Charlottetown, PE

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Job details

Part-time
$17.00–$21.25 an hour
8 days ago

Qualifications

Bilingual
French
Sales
English

Full job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process, including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly, fairly, and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, we embed Diversity, Equity, Inclusion, and Accessibility into the foundation of our values, through training, policy, and hiring practices, and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQIA+, and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation, please contact Human Resources at [email protected]

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