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Job Title: IVR Developer
City: Toronto
State/Province: Ontario
Posting Start Date: 6/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Job Description
Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.
This role covers both Development and Support.
Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues)
Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind
Requirements
Undergraduate Degree or Technical Certificate (Graduate degree preferred)
4+ years of experience in DTMF IVR application development in CVP (Contact Center)
Relevant technologies include but are not limited to:
Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
Java development with client backend integrations ( HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
Familiarity with tools like JIRA, Cyara and Confluence
Strength in identifying root causes and implementing targeted and controlled remediation plans
Strong verbal and written communication skills are essential
Self-motivated team player with high energy and ability to work independently as well as within a team
Hands-on experience with various SDLC including waterfall, specially agile
Experience working within a large-scale Financial Enterprise environment
Mandatory Skills: Interactive Voice Response Development .
Experience: 5-8 Years .
The expected compensation for this role ranges from CAD 77000 to CAD 120000 .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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