Maison birks Jobs

Specialist, Ecomm Ops and Client Services
Maison Birks —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Paid time off
- Employee assistance program
Quick apply
11d
Sales Professional
Maison Birks —Toronto, ON
- Full-time
- Sales
- Customer service
- English
- Paid time off
- Employee assistance program
Quick apply
DC Clerk - Full-time, permanent
Maison Birks —Montréal, QC
- Full-time
- Bilingual
- Customer service
- English
Quick apply
Administrative Operations Coordinator
Maison Birks —Vancouver, BC
- Full-time
- Sales
- Customer service
- Microsoft Office
- Wellness program
Quick apply
12h
Team Lead, Sales
Maison Birks —Montréal, QC
- Weekends as needed
- Bilingual
- Customer service
- English
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Store Manager
Maison Birks —Etobicoke, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
Quick apply
Professionnel de la vente
Maison Birks —Quebec City, QC
- Part-time
- English
- Organizational skills
- Retail sales
- Store discount
Quick apply
4d
Commis, centre de distribution - Temps Plein, permanente
Maison Birks —Montréal, QC
- Full-time
- Bilingual
- English
- Organizational skills
- Store discount
Quick apply
Chef d'équipe, ventes
Maison Birks —Montréal, QC
- Weekends as needed
- Bilingual
- English
- Communication skills
- Store discount
Quick apply
Senior accounting analyst
Maison Birks —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Sales
Quick apply
Spécialiste cybercommerce & Service clientèle
Maison Birks —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Store discount
- Paid time off
Quick apply
11d
Senior Analyst, FP&A
Maison Birks —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Quick apply
Analyst principal, FP&A
Maison Birks —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- English
- Store discount
Quick apply
Analyste comptable principal
Maison Birks —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Sales
- Store discount
Quick apply

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Specialist, Ecomm Ops and Client Services

Maison Birks -
Montréal, QC

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Job details

Permanent | Full-time
11 days ago

Qualifications

Live chat
Microsoft Powerpoint
Bilingual
French
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
E-commerce
Data entry
College diploma
Communication skills
Order fulfillment

Full job description

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

Under the general supervision of the Manager, E-Commerce Operations & Client Service, the E‑Commerce Operations & Client Service Specialist will be responsible for the daily fulfillment of e‑commerce orders, ensuring timely follow‑ups with relevant internal departments. The role also supports the E‑Commerce Manager with updates to product information as required.

In addition, the incumbent is responsible for providing an exceptional customer experience by responding to general customer inquiries via phone, chat and email, resolving customer concerns efficiently, monitoring and responding to Google Reviews, and liaising with retail stores and other relevant internal departments.

KEY RESONSIBILITIES

Review and action incoming e‑commerce orders from Salesforce Commerce Cloud in a timely and accurate manner
Coordinate with the Distribution Centre and relevant internal departments to ensure accurate order information and statuses in the system, timely fulfillment and process returns or cancel orders, when applicable.
Collaborate with the Credit department on suspicious or high‑risk orders.
Search alternate warehouses for inventory when items are unavailable at the Distribution Centre.
Create transfer orders for merchandise when applicable and ensure proper follow‑up with retail stores and/or Brand Management.
Place and manage special orders as required.
Initiate and manage the repair process, including follow‑ups as needed.
Responding to Google and Meta Reviews.
Resolve customer inquiries and concerns efficiently while liaising with retail stores and other internal stakeholders in accordance with Client Service procedures and protocol Assist the E‑Commerce Manager with product information updates as required
Answer incoming customer inquiries by phone, chat or email (including but not limited to products, services, store hours, web order statuses, and back‑order delays), consulting and following up with appropriate departments to ensure resolution within designated SLAs, and escalating to retail stores when required.
Provide technical support to customers experiencing website issues, including guiding customers through difficulties, placing orders on their behalf when necessary, and notifying the E‑Commerce Manager of recurring technical issues.
Maintain product and service knowledge by attending training sessions and workshops
Maintain customer records by updating account information, including customer profiles

EDUCATION

College degree or equivalent work experience

EXPERIENCE

1 to 2 years’ experience in Customer Service, or a similar position
1 to 2 years’ of relevant experience in E-Commerce and/or order fulfillment
Data entry experience

SKILLS

Fully bilingual (English, French)
Excellent written and verbal communication skills (English, French)
Strong people skills
Strong attention to detail and ability to multi-task
Time management, analytical, problem solving and decision-making skills
Proficient with web-based applications and common software such as MSOffice (Word, Excel, PowerPoint and Outlook)
Knowledge of SFCC an asset

*Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate regularly with employees outside of Quebec.*

In return for your commitment to excellence, we offer…

Various paid time off programs
Tele-medicine
Employee Assistance Program
Birks University: Accessibility to various trainings
Employee Discount Program

Quick apply

Refine Your Search

Specialist, Ecomm Ops and Client Services

Sales Professional

DC Clerk - Full-time, permanent

Administrative Operations Coordinator

Team Lead, Sales

Store Manager

Professionnel de la vente

Commis, centre de distribution - Temps Plein, permanente

Chef d'équipe, ventes

Senior accounting analyst

Spécialiste cybercommerce & Service clientèle

Senior Analyst, FP&A

Analyst principal, FP&A

Analyste comptable principal

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