Marathon Hardware has 6 locations across Canada and we proudly distribute
thousands of innovative products throughout North America. Our products range
from decorative hardware, hinges & opening systems, drawer slides, fasteners and
kitchen storage accessories. Our roots have been firmly planted in Canada for
nearly 30 years. We source products from around the world to find new and
innovative solutions to enhance our customer projects. Our people are our core,
and our customers are our focus. We take pride in both our team and ability to
serve our customers with the utmost professionalism and personability.
Under the supervision of the Branch Manager, the Showroom Advisor is a front
facing role that will offer top of the line service to our customers. This individual
aims to develop new customers and continue to provide solutions to existing ones.
Responsibilities:
· Proactively listen to customer needs and advise on best product fit.
· Develop customer relationships and add value and support to the client base.
· Proactively develop sales leads and opportunities.
· Execute inbound and outbound communication with customers, via phone and
email.
· Enter customer orders into ERP.
· Communicate with the warehouse team to coordinate in person orders.
· Ensure the showroom is kept clean and always organized.
· Follow up with customers to ensure service levels are met.
· Maintain updated information for customer records, prospects, and proposals
through CRM.
· Update customers on products, modifications, changes, and enhancements.
· Offer positive contributions to our culture and business environment.
· Represent Marathon with dignity and respect.
. Enter, track and follow up customer orders.
. Verify payments for pickup and shipping orders when discrepancies arise.
. invoice all PTs daily, including routing out- of- province PTs to the appropriate
branch.
. Generate customer statements and process in showroom payments (Cash, debit,
credit) fir COD and TERMS customers.
. Perform credits and rebills when invoicing or pricing issues occur.
. Act as the Accounts receivable point of contact for the Barrie branch, supporting
payments processing, accounts inquiries and issue resolution.
. Manage job contract pricing, create and update contract pricing for customers
and sales representatives.
. Handle sensitive financial and customer data with a high degree of accuracy and
discretion.
Qualifications:
· High school graduation or equivalent.
· Formal sales and customer service training an asset.
· Cabinet Hardware experience is an asset but willing to train the right person.
Skills:
· Ability to work as part of a team and independently.
· Ability to multi-task with attention to detail.
· Impeccable customer service business etiquette.
· Impeccable phone manners and email etiquette.
· Excellent computer skills.
· Ability to work and communicate with diverse groups.
· Organized, autonomous, and resourceful.
Job Types: Full-time, Permanent
Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Wellness program
Experience:
Customer service: 1 year (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: $23.00-$25.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Application question(s):
- What is your salary expectation?
Experience:
- Customer service: 1 year (required)
Work Location: In person
