Support Officer - Appendix D/Temporary Assignment (July 2026 - March 2028)
Status: Appendix D/Temporary Assignment (July 2026 – March 2028)
Hours: Monday – Friday, 35 hours/week
Home Campus: Fennell, with occasional travel to the IAHS (hybrid work arrangements available)
Rate of Pay: Payband G (Start Rate: $34.60 per hour, plus 8% in lieu of vacation and benefits)
Vacancy Status: 1 vacancy available
Posting Date: July 7th, 2026
Closing Date: July 13th, 2026 at 7:00 pm EST
We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.
Job Summary
Under the direction of the Program Manager, the Support Officer – CE performs a variety of duties associated with the administration of courses and programs in the Marinucci Family Centre for Professional Advancement & Continuing Studies, which includes compilation of statistical analysis of data for department management and budgeting, the creation and implementation of new data systems and procedural response to the needs of service users, students, instructors and program managers. Also, the incumbent interacts/liaises both internally and externally to develop/implement systems to enhance the efficiency and effectiveness of the department.
Flexibility in working hours and campus location to support the effective functioning of the MFCPACS as required.
What you’ll be doing:
Compiles, researches and analyses financial and statistical data for the purpose of providing recommendations, answering requests for financial information and monitoring budgets, for example:
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Prepares data for Leadership team related to program delivery (financial and academic).
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Establishes financial tracking systems and monitors accounts and cost centres in the monthly statements by verifying items on FAST and internal tracking systems and following up on discrepancies.
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Supports the Program Manager in tracking enrolments and assists in the development of variance explanations.
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Authorizes accurate and proper documentation regarding expenditures and revenues sent to Financial Services including Liability Accounts.
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Processes authorized expenditures (i.e., purchase order requisitions, corporate credit card purchases, invoices, expense claims, honorariums and supplies).
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Initiates appropriate payments for disbursement of revenue based on individual agreements with specific professional associations.
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Ensures budget allocations and expenditures fall within policies established by supervisor which includes budget reconciliation, budget reallocation and tracking of outstanding expenditures and revenue transfers.
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Prepares and submits itemized payroll, service and expenditure accruals in accordance with fiscal year end procedures.
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Organizes and prepares data for quarterly and divisional reviews and budget projections.
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Adapts and recommends procedures and maintains records for audit purposes, related to Departmental projects.
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Liaising with academic partners, community partners, professional associations, certification bodies, industry partners, and outside agencies regarding program-related matters including but not limited to accreditation, special programs, etc.
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Coordination of Program Advisory Committee Meetings including but not limited to meeting coordination (room booking, food, parking, etc.), agenda, membership lists, invitations, RSVP’s, minute-taking, document/minutes distribution and maintaining PAC contact list.
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Tracking and processing of student feedback and instructor surveys as required.
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Assisting with marketing, website and communication materials to ensure accuracy of program and course information.
Support for Academic Operations
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Provides support for all reporting, tracking, reviews, recommendations and changes related to Programs of Study (POS).
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In collaboration with the Program Manager, coordinates faculty training and planning sessions as required.
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Provides support for all reporting and tracking of course outlines for all courses.
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Provides liaison internally with all College service areas and externally including but not limited to, Professional Associations, Companies (Employers), Industry Partners, etc.
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Daily review of enrolments with Program Manager(s) during each semester start-up to identify cancellations/additional sections and coordinating subsequent actions.
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Provides statistical analysis of enrolment trending for enrolment planning purposes.
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As required, initiates correspondence to other departments (Payroll, Accounts, Student Residence, Satellite campuses, Student Records, Reservations, Physical Plant) related to accruals, debit/credit, budget transfers, incorrect student or course information.
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Provides input for financial set up of special courses, e.g. Language Interpreter, Medical Laboratory Technologist courses and any new course development.
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Collaborates with Director, Program Manager(s), Finance Support Officer and Financial Analysts to review detailed analyses of course profitability considering external fees or associated program fees.
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Deals with problems that arise as a result of course cancellations
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Arranges room scheduling and coordinates catalogue modifications and faculty/student notification.
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Contacts/deals with outside agencies and faculty regarding course dates, times and location.
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Solves problems arising from instructors regarding room problems, incomplete profiles, electronic grading or grade sheets and payroll inquires.
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Supports and triages problems arising from students including but not limited to incomplete profiles, exemptions, transfers, refunds, grades and grade appeals, exemptions and credits from other institutions.
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Under the direction of the leadership team, assist with funding proposals, project briefs, surveys and reports as required.
Oversees and coordinates the preparation of the relevant sections of the Continuing Education Catalogue(s) and other marketing collateral
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Informs Program Managers of submission due dates and follows up to ensure these are received in a timely fashion.
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Identifies, co-ordinates, prepares submissions to the Continuing Education Catalogue(s) and other marketing collateral related to programming areas each semester.
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Ensures controller codes are correct.
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Ensures all fee requirements are properly complied with internal financial policies and Ministry/Grant guidelines.
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Ensures miscellaneous/ancillary fees are applied correctly.
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Provide marketing with program/course information required to design multimedia content and campaigns.
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Assist with coordination of promotional materials for internal/external events including representing department at internal/external events.
Initiates and expedites the accounts payable and payroll process (compliance) for teaching and course related services
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Co-ordinates the implementation of new projects related to programming areas.
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Assists other staff members including clerks with their duties and relays all changes in policies, procedures and systems. This may include training of certain functions for new employees.
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Provides assistance when required with preparation of course control records regarding student status in terms of eligibility for graduation, maintaining confidential records for instructors, and confidential files of program managers.
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Prepares contracts for mfcpacs including part-time staff contracts, non-teaching development contracts.
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Enters information for new instructors to the banner hr and payroll system.
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Coordinates special contracts for payment for development of courses, courses outlines, exams and assignments, large class size payments, etc.
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Ensures that payroll expenditures are posted to the correct accounts and project codes and works with the finance support officer to initiate expense transfers when required.
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Develops systems for, maintains, and ensures that confidential personnel records are kept on faculty, program managers, and part-time support staff.
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Addresses concerns from instructors with regard to rates of pay, missing or late payments, etc.
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In collaboration with the finance support officer, maintains project finances for special grants or capital initiatives as required.
Provides administrative support to ensure operational efficiencies are upheld; ensuring contracts, textbooks, certificates/diplomas and other secretarial duties are performed
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Coordinates the implementation of new projects related to programming areas.
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Consults with program managers and instructors regarding proposed changes to the existing catalogue format, determines sequence of actions regarding submission of information.
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Inputs grades for courses/programs into relevant systems where required including but not limited to fast suite, Ontario learn, subscription systems, etc.
Performs other duties as assigned by supervisor
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Assisting and backing up other support staff during peak periods and for absence coverage.
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Takes on special projects as assigned by the leadership team
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Requires flexibility in working hours, particularly during start-up and as may be required throughout the semester to accommodate students and faculty to meet the efficient operating needs of the mfcpacs.
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Required to be scheduled at various campuses as required.
Other duties as assigned.
What you’ll bring to the role:
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A three year post-secondary education in Business/Business Administration or related field; or equivalent combination of education and relevant experience.
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3 years of related experience.
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Advanced experience using Microsoft Office products (Word, Excel, and Access), Internet, email; and intermediate experience of all aspects of Banner (Finance, HR, Student Records, and Course Information), Cognos/DSP, MyCanvas, and FAST Suite.
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Preference of Accounting / Finance/Bookkeeping experience, including a knowledge of College financial processes, and experience in an Academic/Administrative area.
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Customer service experience is required.
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Knowledge in Project Management, Data Analytics & Reporting, Financial Management & Budget Tracking.
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Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
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The ability to communicate and work effectively with diverse students, employees, and communities.
What we offer:
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Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
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Access to professional development opportunities.
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Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
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Discounted rate for full-service athletic facility and instructor-led classes.
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Opportunities to engage in wellness events and activities.
To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk
We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.
The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.
To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/
