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Rental Clerk

Tridon Communications -
Fort McMurray, AB

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Job details

Permanent
11 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Class 5 Licence
Microsoft Excel
Microsoft Outlook
Customer service
NetSuite
Microsoft Office
High school diploma or GED
Telecommunication
SharePoint
Warehouse experience
Clerical experience
Phone etiquette
Communication skills
Driving Licence

Full job description

*** You MUST be located in Fort McMurray, AB - this is a local position ***

*** Full-time, permanent | Monday to Friday, 8:00 AM – 4:30 PM, with flexibility required outside of regular business hours to support operational and customer needs.

TRIDON OFFERS

Competitive Wages
Company-Paid Benefits
Company RRSP Matching
Additional Paid Days Off for Years of Service
On the job training
Manufacturer Provided Training
Opportunity to advance and grow within a rapidly growing company

JOB SUMMARY

The Rental Clerk is responsible for ensuring that customers receive the required rental equipment that meets their needs by providing excellent customer service. They will work closely with the Rental Department Team Lead(s) and Rental Account Representative(s) to provide customers with cost-effective solutions for both temporary and long-term communications needs.

The Rental Clerk will fulfill rental orders and complete administrative duties such as ensuring customer contracts are current, accurately entered into the system for billing, and maintaining the customer database. They will also be responsible for processing equipment returns and ensuring all rental equipment is clean, properly maintained, and in good working order for the next customer.

Due to the fast-paced nature of the business and customer operational requirements, the Rental Clerk must be adaptable and able to effectively manage changing priorities and turnaround demands. Flexibility outside of regular business hours (8:00 AM – 4:30 PM), including occasional evenings and weekends, may be required to support customer and operational needs.

RESPONSIBILITIES AND DUTIES

Promote and Maintain Customer Relationships

Provide excellent customer service and direct enquiries as required to the Rental Department Team Lead(s) and Rental Account Representative(s)
Establish, develop and maintain a calling list of new and recurring customers to ensure lasting relationship with Tridon
Proactive in acquiring the future/upcoming demand of recurring customers

Preparation of Quotes and Orders

Prepare rental quotes and contracts per customer solutions requirements
Fulfill orders from internal & external customers and dealers, ensuring equipment counts and accessories match the order
Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders
Work with the Manager to facilitate demand planning and material availability

Forecasting and Planning

Work with Rental Department Team Lead(s) in providing information for the development of Asset Acquisition requests
Conduct rental equipment inventory cycle counts as required to ensure that what is available to rent matches with what is in rental system
Ensure effective and efficient movement of rental equipment between rental locations

Rental Equipment Maintenance

Process equipment returns and update contracts accordingly
Ensure that all rental equipment is clean and in good working order by:
Inspecting equipment on returns for damage and notifying customers of any issues and related costs
Cleaning equipment as required to ensure the next customer receives equipment in proper working order and “like” new condition
Getting equipment repaired as required either internally or externally
Run reports of outstanding orders and equipment, process lost/Beyond economical repair equipment Service orders accordingly.
Ensure that rental department area is kept clean and in order, including any offsite storage facilities
Other duties as required

QUALIFICATIONS

High School Diploma or equivalent
Two (2) plus years of experience working as a customer facing rental clerk/admin
Two (2) plus years of experience working with rental or leasing contracts

Asset

Experience with NetSuite: Business Management Software
Rental experience within the telecommunications industry
Warehouse experience or exposure to the environment
Experience with inventory management systems

Other Requirements

Full, valid, and current driver’s license
Clean 5-year driver’s abstract
Clear Criminal Background Check

SKILLS

Very high attention to detail
Strong interpersonal and excellent customer service skills
Effective at fostering solid relationships with both internal and external customers
Ability to prioritize your work and meet multiple deadlines
High comfort level working in a fast-paced team environment that is constantly changing
Strong written and verbal communication skills
Polite and professional telephone etiquette
Proficient with Microsoft office Suite (Word, Excel, PowerPoint) and in computer application programs such as Outlook, MS Teams, SharePoint, etc.

RELATIONSHIPS

The incumbent also works directly with:

Rental teams in all locations across the organization
Clients and Potential Customers
Service Department
Sales Department
Inventory Department
Project Management/Engineering
Management
Repair Center
Safety Department

AUTHORITY

The Rental Clerk holds the authority to do the following:

Identify customer needs and develop appropriate solutions
Encourage collaboration between work teams

WORKING CONDITIONS AND PHYSICAL ENVIRONMENT

The Rental Clerk will work in an office/warehouse environment and must comply with the company dress code. They may be exposed to moderate noise levels. A valid class 5 driver’s license may be required to travel for job-related activities.

PHYSICAL DEMANDS

The Rental Clerk must be able to spend the majority of the day sitting and/or standing. Stooping, bending, kneeling, squatting, and carrying will be required for short distances with weight up to 25lbs. The incumbent will be also required to look at a computer screen for long periods of time.

ABOUT US

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Service, Data, and Tower Divisions collaborate with customers to build custom solutions for their communication needs. We have been supplying communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

WE ARE A

MOTOROLA Platinum Service Centre
KENWOOD Authorized Dealer
State of the Art CSA (Canadian Standards Association) Certified Repair Centre
COR Certified Employer

#INDLOW

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