The Ice Technician is responsible for daily ice resurfacing, preventive maintenance, arena cleanliness, equipment operation, and supporting venue conversions.
This role ensures that all ice sheets and facility conditions meet the performance and cleanliness standards as well as safety expectations of community programming, high‑performance training, national team camps, competitions, and special events.
Ice Surface Preparation and Maintenance
- Conduct resurfacing on the ice using the Olympia, ensuring the highest standard ice conditions.
- Perform daily edging, chipping, scraping, flooding, and patch repairs.
- Monitor and maintain proper ice temperature, humidity, and refrigeration settings.
- Adjust ice conditions based on sport requirements and facility changes
- Inspect ice for hazards, imperfections, or wear; take corrective action immediately.
- Assist with installation and removal of ice, including painting and/or installing cloth lines and logos.
Arena Operations and Maintenance
- Set up and tear down boards, glass, nets, dasher boards, benches, and ancillary equipment.
- Working alongside, ensuring that rink attendants are completing required shift duties while meeting world class standards.
- Inspect and maintain ice resurfacing machines and related tools. Including greasing, blade changes, battery maintenance, etc.
- Routine facility maintenance (changing lights, painting, repairs, etc.).
- Report mechanical issues promptly and assist in troubleshooting and repairs.
- Ensure arena cleanliness of common areas including floors, player areas, and dressing rooms,
- Assist with ice installations, arena conversions, and major arena maintenance projects.
- Maintain hockey nets and other sport equipment.
Icehouse
- Assist and lead work in the icehouse, prepping both bobsled and luge tracks.
- Lead and direct part time team members who assist in the icehouse.
- Installation of ice surfaces.
- Cutting in drive lines.
- Test and troubleshoot the timing systems for the tracks.
- Document pre-use inspections of the facility, equipment, and ice prior to any sessions daily.
Quality Control and excellence
- Make adjustments to the ice resurfacer to ensure the optimum ice conditions.
- Conduct routine measurements of ice depth and temperature.
- Identify and correct surface imperfections, cracks, soft spots, and air pockets.
- Maintain detailed logs of maintenance activities and environmental conditions.
Safety and Compliance
- Ensure compliance with OH&S, WHMIS, and refrigeration safety regulations.
- Conduct safety inspections of arena boards, glass, and ice access points.
- Maintain accurate logs, documentation, incident reports, and equipment records.
- Participate in emergency response procedures, including ammonia safety protocols.
- Minimum Arena Operator Level 1 is an asset.
- Minimum of 1 year of experience in arena ice-making and rink operations.
- Understanding of ammonia refrigeration systems and safety protocols.
- Experience operating ice resurfacers (Olympia and LVR experience is an asset) and maintaining ice equipment.
- Arena concert/event setup experience considered an asset.
- Forklift and aerial work platform experience considered an asset.
Skills and Competencies
- Ability to manage multiple stakeholders with competing priorities and meet deadlines in a fast-paced environment.
- Ability to manage competing priorities in a fast-paced, event-driven environment
- Self-starter who can work independently and take initiative.
- High attention to detail with a strong focus on accuracy, follow through, and risk mitigation.
- Leadership skills when working with part time team members. Directing and managing work as a team.
- Collaboration
- Takes responsibility for their part of shared work.
- Communicates clearly with teammates and partners to support team and guest outcomes.
- Steps in to support others when needed.
- Safety
- Follows safe work practices consistently.
- Notices hazards and speaks up early.
- Adjusts behaviour when conditions change.
- Integrity
- Does what they say they will do, follows shared standards, and owns their responsibilities.
- Is honest about mistakes and works to fix them.
- Asks for help when needed to meet commitments.
- Sustainability
- Focuses on priority work and avoids unnecessary rework.
- Uses time, equipment, and resources responsibly.
- Adjusts approach when plans or conditions change.
- Inspiration
- Brings positive energy, enthusiasm, and joy to every guest interaction.
- Helps guests feel welcomed, valued, and appreciated.
- Listens to guest feedback and responds with care and action.
- Belonging
- Treats guests and teammates with respect and care.
- Practices active listening in daily interactions.
- Includes others and avoids behaviours that exclude or dismiss.
- Work Environment:
- Work environment is cold, wet, and will include extensive walking and/or standing.
- Work Hours:
- Expected to work evenings, weekends, and holidays as required.
- Occasional overnight work is required.
- Walking on ice.
- Heavy lifting at times required.
- Working with heights.
If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:
- Comprehensive Benefits Package
- Free Park pass
- Free parking
- Food, beverage, retail and program discounts
- Access to our world-class gym facility
We provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.
Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.
