Parole board of canada Jobs

Service Advisor
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- From $23.43 an hour
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- Microsoft Powerpoint
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Direct to Consumer Sales Representative
Tbaytel —Thunder Bay, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
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Service Advisor
Tbaytel —Thunder Bay, ON
Provide an exceptional customer experience by creating an engaging interaction with our customers through multiple access channels including inbound/outbound…
From $23.43 an hour
House Manager
Circle of Eagles Lodge Society —Vancouver, BC
Bachelor’s degree in a social science related field (i.e. criminology, psychology, etc.), social work, or business management.

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Service Advisor

Tbaytel -
Thunder Bay, ON

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Job details

Full-time
From $23.43 an hour

Qualifications

Microsoft Powerpoint
Microsoft Word
Computer operation
Google Docs
Microsoft Excel
Sales
Customer service
Call center
Post-secondary education
Microsoft Office
High school diploma or GED
Analysis skills
Customer support
Business
Communication skills

Full job description

Company Biography

Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition programs, educational training, work-life balance and career growth opportunities.

Position Summary

Under the general supervision of the Manager – Customer Contact Centre, the Service Advisor assists in the marketing, administration and systems aspects of the business. Service Advisors are customer focused individuals who can provide exceptional service to our customers; achieved by building and maintaining customer relationships with a high level of engagement through listening, analyzing and offering solutions based on customer needs. Opportunity exists for Service Advisors to work remotely.

Starting Salary: $23.43 / hour

Major Responsibilities

Provide an exceptional customer experience by creating an engaging interaction with our customers through multiple access channels including inbound/outbound calls, email management, live chat and ecommerce
Responsible to assess and understand customer needs with a focus on selling and/or creating sales opportunities
Initiate outbound calls for sales and growth opportunities, customer retention and relationship management
Effectively handle and resolve conflicts and/or disputes while building customer relationships
Responsible for managing customer products and/or services inquiries including account status updates, pricing, promotional offering and bundle opportunities
Must be able to work effectively and efficiently in a fast-paced customer centric environment with measurable targets that focus on overall customer experience and sales generation
Process service order requests through various databases with a high level of accuracy and proficiency
Liaise with other Tbaytel personnel and/or business partners to assist with customer support
Maintains an up-to-date knowledge of and complies with all legislation and Tbaytel policies relevant to the position and the duties performed.
Perform other related duties as may be assigned

Minimum Qualifications

Completed secondary school diploma, or currently enrolled in post-secondary diploma program, along with 2 years of customer service and/or sales experience.
Professional listening and oral/written communication skills with the ability to deal effectively with customers
Strong analytical, problem-solving, and decision-making skills
Proficiency in the use of various computer software programs, such as email, MS Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides)

Preferred Qualifications

Completed post-secondary business degree or diploma from a recognized college or university
Two years of experience in a telecommunication call centre or sales environment

Conditions of Employment

Must successfully undergo a satisfactory Criminal Records Check
Must be available to work a flexible schedule including days, evenings, and weekends to meet customer demands
Must successfully complete training courses and assessments within the subscribed timelines

Closing Statement

Tbaytel strives to provide a safe environment for its customers, employees and assets. To support this goal, Tbaytel requires that all individuals acting in their capacity as employees, students, and contractors for Tbaytel undergo a Criminal Records Check (CRC).

Tbaytel will review the CRC to determine if the offence(s) are relative to the bona fide job requirements.

Criminal Records Checks will be conducted in a discreet and confidential manner, in the interest of Tbaytel and for public safety of the community served by Tbaytel.

What is a Criminal Records Check?

A Criminal Records Check is a CRC which searches the National repository for criminal records in Canada via the Canadian Police Information Centre (CPIC). It also identifies pending criminal code charges and outstanding warrants.

For more information on obtaining a record suspension please visit the Parole Board of Canada

Employment Equity

Tbaytel is an equal opportunity employer, who encourages applications from Aboriginal peoples, persons with disabilities, members of visible minority groups and women. Reasonable accommodations are available upon request for all parts of the recruitment process. Applicants need to make their needs known by contacting Tbaytel Human Resources in advance.

Apply Now

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Service Advisor

House Manager

Support Worker

Casual Support Worker

Primary Worker / Kimisinaw (CX-02): Correctional Officer II

Nurse

House Support Worker

Direct to Consumer Sales Representative

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