As the Data Storage Services Manager, your role will encompass the oversight of file, block, and backup technology verticals, providing critical support to multiple Health Authorities in British Columbia. We seek candidates with a strong background in managing storage infrastructure within large enterprise environments, with a focus on ensuring the secure, efficient, and dependable storage and retrieval of data. The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.
What you’ll do
- Collaborate with cross-functional teams to create long-term storage strategies and roadmaps that align with Technology Services’ overall objectives. This includes assessing current and future storage needs, technology trends, and industry best practices.
- Continuously assess and predict data storage capacity requirements, considering historical data growth, business expansion plans, and technology advancements. Develops strategies to ensure that Technology Services has the necessary storage capacity to meet current and future demands.
- Identifies, evaluates, and selects storage technology vendors and service providers. This includes conducting comprehensive vendor assessments, considering factors such as product reliability, support services, pricing, and compatibility with Technology Services’ requirements.
- Develops and implements robust data backup and recovery strategies to safeguard critical data assets. Defines backup frequencies, retention policies, and recovery point objectives (RPOs) and recovery time objectives (RTOs) in alignment with business needs.
- Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
- Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
- Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
- Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
- Develops and continuously improves existing and new technology service processes and methods
- Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
- Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to
- Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
- Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
- Proactively investigate and prepare for new device management technologies and platforms that may require unique images.
Your contributions in these domains will be pivotal in maintaining the integrity and accessibility of critical data resources for the benefit of healthcare services in the region.
What you bring
- A level of education, training, and experience equivalent to a degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
- Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance.
- Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
- Demonstrated ability to build and maintain effective relationships.
- Self-directed, highly motivated, results-oriented and able to motivate others.
- Demonstrated ability to lead teams and to promote teamwork both virtually and locally.
- Critical thinking skills and proven ability to effectively manage human and fiscal resources.
- Sound judgment and decision making skills. Demonstrated understanding and experience of quality assurance process, operational planning and program development.
- Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change.
- Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting.
- Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL).
- Extensive understanding and experience managing device and related technologies.
- Relevant industry certifications, such as Microsoft Certified System Engineer.
Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-time
Salary Range: $102,938 - $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 153789E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.pply today.
Job Type: Full-time
Salary: $102,938.00-$147,974.00 per year
Flexible Language Requirement:
Work Location: In person