HOUSEKEEPING ROOM ATTENDANT
Join a team of passionate and genuine hospitality individuals that create a welcoming environment for all guests alike. Offering a culture that focuses on you and creating personalized connections and kind service.
The Pinestone Resort and Conference Centre Overlooks 160 acres of lush “Cottage Country” landscape in the scenic Haliburton Highlands of Ontario. The area’s only full-service hotel with a golf course and restaurant, just two and a half hours from Toronto. Staff and Guests can enjoy an abundance of outdoor activities ranging from hiking, biking, downhill skiing at nearby Sir Sam’s, cross-country skiing, snowmobiling and snowshoeing!
Job Description:
As a Housekeeping Room Attendant, your attention to detail will show your co-workers and our guests that you are committed to providing outstanding Guest experiences. The energy and enthusiasm you display will create a fun and enjoyable place to work, while keeping in accordance with Health & Safety and Resort standards. Our Housekeeping team is responsible for ensuring a positive Guest experience through physical and aesthetic guest comfort.
Duties and Responsibilities:
- Greeting guests and responding to queries.
- Communicating with guests and fellow team members in a warm respectful manner.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Cleaning public areas, such as corridors and hallways.
- Reporting any technical issues and maintenance needs.
- Updating status of guest rooms on assignment sheet.
- Returning and restocking cleaning cart at shift end.
- Work with department and resort leadership to ensure teamwork and a positive work environment.
- load van for cleaning outside units
- organize work schedule from the task sheet, arrivals, departures, stayovers
- strip bedding and replace with clean
- changing bed linen and make beds according to Pinestone Brand standards
- inspect and turn mattresses according to schedule
- remove all garbage/recycling from room and dispose in a sanitary manner
- wash garbage/recycling bins
- replace plastic liners as needed
- remove any room service items
- remove all soiled bath linen
- clean mirror, counter, sink, tub and surround/tile and toilet according to hygiene standards
- sweep and scrub bathroom floor
- replace all linen, amenities, glasses etc. as needed
- dust & polish all furniture and fixture
- spot clean any spots on carpets, report any large spots for shampooing
- wipe down all glass surfaces
- clean all appliances as required
- check all appliances are in working order
- wash dishes and clean kitchen according to agreed hygiene standards
- wash patio doors as needed
- keep all patios/balconies and furnishings clean and clear of debris
- report any window/door coverings in need of washing or repair
- realign furniture and amenities according to prescribed layout
- vacuum all carpets, rugs and furniture
- Load / unload and clean vans for daily tasks
- store all dirty laundry in line with company policy
- respond to guest queries and requests
- respond to calls for housekeeping problems such as spills, broken glasses
- deliver any requested housekeeping items to guest rooms
- maintain all cleaning equipment and materials in a safe and sanitary working condition
- organize and restock cart at the end of the shift
- ensure confidentiality and security of guest rooms
- follow all company safety and security procedures
- report any maintenance issues or safety hazards
- observe and report damage of hotel property
In order to be considered for this role you must have:
- A minimum of a High school diploma or equivalent.
- Able to communicate in English including, reading, writing and speaking
- Ability to lift, push and pull required load (30lbs)
- Ability to work standing, sitting and walking for extended periods or an entire shift.
- Ability to work independently with limited supervision
- Ability to manage physical stamina and mobility including ability to reach, kneel and bend
- The ability to plan and organize workload.
- Ability to work in a team environment
- Ability to commute/relocate: Haliburton County, ON - reliably commute or plan to relocate before starting work is required
The following are considered assets:
- attention to detail
- prompt & reliable
- active listening skills
- adaptability based on workload
- ability to work in a team environment
- Standard First Aid and CPR
- knowledge of cleaning and sanitation products, techniques and methods
- previous experience in hotel
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Ability to commute/relocate:
- Haliburton, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
