Job Title
Clinical Quality & Program Compliance Lead (LPN)
Role Purpose
The Clinical Quality & Program Compliance Lead is responsible for conducting field-based quality assurance reviews across client sites to ensure deployed staff are performing in accordance with organizational standards, client expectations, and appropriate scope of practice.
This role provides an independent validation layer across service delivery, identifies operational and compliance risks, and delivers targeted coaching and education to improve consistency and quality.
This is a quality assurance, risk identification, and education function. It does not perform operational, scheduling, payroll, or clinical management duties.
Core Responsibilities
1. Client Site Quality Reviews
- Conduct scheduled and ad hoc visits across client locations.
- Observe staff performance in real working environments.
- Assess adherence to: role expectations, conduct standards, assigned responsibilities.
- Validate alignment between deployed staff performance and client service expectations.
2. Program & Scope Compliance
- Ensure staff are working within defined scope and role boundaries.
- Confirm that staff understand expectations and are executing accordingly.
3. Client Engagement & Feedback
- Engage with client leadership and supervisory staff.
- Gather structured feedback on: performance, reliability, professionalism, service alignment.
- Identify gaps between client expectations and workforce delivery
4. Coaching, Education & Reinforcement
- Provide GPA/PIECES and similar training in a classroom setting.
- Provide real-time coaching and corrective guidance to staff.
- Reinforce: role clarity, escalation protocols, documentation expectations, professional conduct.
- Deliver targeted education where recurring issues or gaps are identified.
5. Reporting, Risk Identification & Escalation
- Produce structured reports following each site review.
- Categorize findings (e.g., compliant, training need, performance concern, risk).
- Escalate issues to appropriate internal stakeholders.
6. Continuous Improvement & Quality Trends
- Identify recurring trends across client sites, including: performance gaps, onboarding or training deficiencies, client dissatisfaction patterns.
- Provide recommendations to improve: onboarding processes, training content, deployment practices, program consistency.
Qualifications
- Licensed Practical Nurse (LPN) in good standing.
- Experience in long-term care or comparable client environments.
- Strong observation, judgment, and documentation skills.
- Demonstrated ability to coach and communicate effectively.
- Ability to travel across client sites.
Success Measures
- Reduction in client-reported issues.
- Improved consistency in workforce performance.
- Early identification and escalation of risks.
- Improved alignment between client expectations and delivery.
- Increased effectiveness of staff coaching and education.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
