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Manager, Licensing and Enforcement

Niagara Region -
Welland, ON

Apply Now

Job details

Full-time
$121,700–$143,170 a year

Qualifications

Law
Serving It Right
Post-secondary education
Master's degree
Public Administration
Supervising experience
Budgeting
Business
Leadership

Full job description

Location

Location: Welland, ON

Division

Licensing and Enforcement

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Description

Job Summary

Salary Pending Review

Reporting to the Regional Clerk, the Manager Business Licensing, is responsible for leading, managing and monitoring a team of Licensing Enforcement Officers and administrative staff in the development, administration and enforcement of Regional By-laws and policies while ensuring compliance with Federal and Provincial statutes, regulations, and standards. The Manager, Licensing and Enforcement Services, will be the Licensing Officer for the purpose of issuing business licenses and governance of industries licensed by the municipality.

Education

Post-secondary degree/ diploma in public administration, business administration, law enforcement, law, or related field.
Master’s Degree in a related field is preferred.
An equivalent combination of education and experience may be considered.
Minimum 10 years’ experience and demonstrated knowledge in the administration and enforcement of municipal by-laws, provincial/federal statutes, such as Provincial Offences Act, Highway Traffic Act, Weed Control Act, Trespass to Property Act and preparation of documentation for court purposes
Minimum 5 years supervisory/management experience in an enforcement or municipal setting
Must maintain Region membership in the Municipal Law Enforcement Officers’ Association for all Region staff designated as Municipal By-law Enforcement Officers.
Must maintain status as Agreement Contact for the ARIS agreement with the Ministry of Transportation.
Must maintain membership with the Provincial Enforcement HUBS on behalf of the municipality.

Knowledge

Responsibilities

Leads, manages and monitors Licensing Enforcement Officers to facilitate compliance with Regional by-laws, policies and procedures, provincial/federal statutes (40% of time)

Responds to requests and complaints from the general public, elected officials, representatives of other levels of government, and staff related to business licensing and enforcement matters.
Ensure Regional By-laws, policies and procedures support the governance and enforcement of regulatory and licensing operations ensuring compliance with mandated Federal and Provincial regulations and legislation.
Provides advice and guidance to Licensing Officers in legal matters including the issuance of tickets, summonses, giving evidence in courts and tribunals and assisting with appeals of Licensing Officer decisions.
Appears as an expert witness at court proceedings for the enforcement of Acts, Regulations and By-laws as required.
Ensures public awareness of licensing and/or enforcement requirements related to business licensing and Regional by-laws and policies.
Evaluate and review program operations to ensure activities are efficient and effective.
Provide advice and guidance to staff, internal departments, external community partners and public interest groups related to business licensing and enforcement activities.
Manage and review incident management and licensing software.
Analyze best practices, trends and benchmarking with other leading municipal and public organizations related to business licensing and enforcement activities.
Review legislation to keep abreast of changes and ensure compliance.
Act as Area Weed Inspector.
Coordinate and support Licensing Appeals Committee meetings, prepare required documentation and act as Prosecutor for Hearings.
Support Regional security initiatives as may be required.
Liaise with applicable staff and agencies related to encampments and undertake action as may be required.
Act as the Licensing Officer for the purpose of issuing business licences and governance of industries licensed by the municipality.

Manages relationships with internal divisions and external community partners and public interest groups. (20% of time)

Liaise with various partners (internal and external), related to licensing and enforcement activities.
Coordinate with other agencies related to joint inspections and/or investigations including preparation of related plans and required documentation.
Organize and attend public information meetings related to business licensing as may be required.
Attend area municipal Council/Committee meetings and other public meetings as required.

Ensures effective processes, policies and practices are in place to support legislative and regulatory standards and requirements, monitoring compliance and addressing issues. (15% of time)

Develop and review policies and standard operating procedures for business licensing activities
Develop and review training standards and ensure compliance with appropriate legislation.
Review by-laws and provide advice guidance and support for by-law development and implementation.

Develops, manages, and administers annual and multi-year Capital and Operating budgets for the operating unit ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Ensure goods and services are acquired in accordance with the procurement policy. Authorize, and administer the acquisition of goods and services for the operating unit and direct reports in accordance with the procurement policy and procedures. (10% of time)

Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (15% of time)

Enables results with the organization’s human capital strategy to foster employee engagement.
Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities.
Maintain and review training programs for business unit staff.
Ensures alignment and coordination of activity and quality of output between teams under their direction
Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.
Ensures staff has the information and resources to make successful plans and decisions.
Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.

Special Requirements

Must possess and maintain a valid and unrestricted specified license for the class of the vehicle operated.
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records and Judicial Matters Police Check annually.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: [email protected]
Phone: 905-980-6000 or 1-800-263-7215
Bell Relay: 1-800-855-0511
In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

Apply Now

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