Location
Location: Thorold, ON
Temporary Duration
Approximate Duration: 12-18 months
Division
Housing Services
Important Notices & Amendments
This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home.
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.
Job Description
JOB SUMMARY
Responsible for placement of units under all rent supplement programs, verification of applicant information, ensuring continued eligibility and suitability of tenants. Also Responsible for tenancy administration, including timely rent-geared-to-income (RGI) rent calculations for households under all rent supplement programs, preparing notices of rent increases/decreases, and contacting tenants as required.
QUALIFICATIONS
EDUCATION
- 2-year post-secondary diploma in Social Services, Business, or other related field
KNOWLEDGE/EXPERIENCE
- At least 2 years of administrative experience in a fast-paced computerized office environment within a human services environment providing customer service to clients.
- Course/certificate Rent-Geared-to-Income (RGI) training
- All relevant legislation including the Housing Services Act, Residential Tenancy Act, Freedom of Information and Protection of Privacy Act, and the Ontario Human Rights Code
SKILLS
- Yardi or related property management and wait list software
- Possess strong written and verbal communication skills
- High level of customer service working with vulnerable populations
- Excellent evaluation and judgement skills
- Bilingual English and French preferred
SPECIAL CONDITIONS
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate
RESPONSIBILITIES
Completing tenancy administration, such as preparing declaration packages and rent calculations in accordance with legislative requirements, local policies/procedures and guidelines, including but not limited to: (70% of time)
- Calculating Rent-Geared-to-Income for new and existing tenants
- Verifying income source documents
- Confirming tenant ongoing eligibility on an annual basis; advising tenants of their right to appeal and the appeal procedures
- Preparing and initiating changes/amendments to the tenant’s RGI rent and advising the tenant and private rent supplement landlord of the changes
- Processing forms and correspondence to tenants and rent supplement landlords pertaining to rent increases/decreases in accordance with Housing Services Act
- Updating and maintaining an effective tracking system to ensure all household annual reviews are sent, completed and received within appropriate time frames
- Updating the Yardi database with tenant information, including income amounts, income types, annual RGI rent changes, interim rent changes, market rents, and other relevant information
- Ensure compliance with agreements, policies and local rules for both the Service Manager and landlords/ agencies
Providing administrative support for the (1) Rent Supplement Contracts and (2) Housing Allowance Program, such as negotiating renewals, assessing and securing suitable private rental landlords, including but not limited to: (30% of time)
- Prepare and process new Rent Supplement and Housing Allowance Agreements, renewals, annual market rents, and unit additions/deletions with private sector landlords
- Confirm tenant’s ongoing eligibility annually, calculate and advise tenants and landlords of changes/ amendments to subsidy. Provide details and support for the appeal process as needed.
- Prepare and correspond documents/forms changes in directives from the ministry to tenants and landlords in a timely manner
- Prepare monthly reports regarding rent payments and program data
- Prepare files for discharge and the end of tenancy
- Ensuring Housing Services and rent supplement landlord complies with agreements and program policies, and provisions
- Reviewing tenant/applicant concerns and/or complaints with the rent supplement landlord and tenant or applicant, including mediation when warranted
3. Additional duties as assigned.
About Us
Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:
- Email: [email protected]
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
#INDNR
Work Location: In person
