Rogers call centre Jobs

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Quick apply
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Appointment Coordinator

Taza Park Volkswagen
Tsuut'ina, AB

Quick apply

Job details

Full-time

Qualifications

Computer operation
Customer service
Computer skills
Phone etiquette
Dealership experience

Full job description

The Wood Automotive Group is thrilled to announce that we are looking for Appointment Coordinators to join our team at our Taza Park Volkswagen dealership.

This 45,000 square-foot, state-of-the-art dealership is situated on the Tsuut'ina Nation and comes packed with new cutting-edge equipment, 25 service bays and a stylish, 20-car showroom!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 9 dealerships, a collision repair centre, and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people.

Schedule:

This will be a rotating shift between Tuesday to Friday: 8:00am to 5:00pm/Saturday: 9:00am to 4:00pm and Monday - Friday: 8:00am - 5:00pm.

About the role:

The Appointment Coordinator ensures all service customers receive a warm reception and responds to all service phone calls in a prompt, professional manner. Confidence in completing outgoing phone calls is necessary. Strong telephone etiquette, computer, and customer service skills are also required.

Responsibilities (but not limited to):

Ability to converse with customers to discuss needs and direct appropriately within the dealership.
Speak clearly and persuasively in positive or negative situations.
Knowledge of telephone, text and email techniques and etiquette.
Knowledge of service processes, and follow-up.
Ability to active listening and deliver 110% customer experience.
Enjoy providing customer enthusiasm.
Strong customer service and phone skills.
Possess strong organizational, follow-up and paper-flow handling skills.

Qualifications:

Excellent organization and interpersonal skills
Knowledge of vehicles
Computer knowledge and usage
Technological understanding

Requirements:

Candidates must be reliable team players, who are committed to providing outstanding customer service.
Previous dealership experience is considered an asset.

Some of the rewards of joining our team:

Exceptional benefits package
Pension Plan with employer contributions – free money!
Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
Corporate rates at YMCA and Goodlife Fitness
Group social events and company perks

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.

#IND

Work Location: In person

Quick apply

Refine Your Search

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