Reports To: Regional Sales Manager Alberta
Location: 1 Position available at our Abbotsford, BC Location
Employment Type: Full-time
Safetek Profire’s Mission
Serving Those Who Keep Our Communities Safe
Why Join Us?
Safetek Profire is Canada’s leading provider of fire-rescue vehicles (fire trucks), parts and service. We represent Canada’s most recognized fire truck brands including Spartan, Smeal, E-One, Hub Fire Engines and SVI Trucks. We are looking for talented people to join our team who share our passion to serve.
We are looking for teammates with a proactive, never-fail attitude in the face of adversity and ambiguous situations. You must be curious and willing to learn and can work and motivate yourself independently while also working with teammates for the benefit of our customers and the team. If you are a self-motivated team player with a positive attitude, who understands and values customer satisfaction, we’d love to hear from you.
What You Will Contribute
The Regional Sales Assistant (RSA) will provide dedicated support to the Regional Sales Manager (RSM), helping to manage administrative tasks, order processing, customer communications, and other sales-related activities. This role requires exceptional organizational skills, attention to detail, and the ability to work independently in a fast-paced environment. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines.
The Regional Sales Assistant will report directly to the Regional Sales Manager in a 1:1 support structure.
The Inside Sales Support position offers the possibility of a hybrid work arrangement following the successful completion of the probationary period and at the sole discretion of the manager. This role may involve a combination of in-office and remote work. The manager may designate specific in-office days to support team collaboration and schedule in-person one-on-one meetings. The decision to allow remote work will depend on the manager's assessment of the role's ability to effectively fulfill essential duties in a remote setting.
What You Will Need
Proven ability in planning, producing, and delivering compliant proposals within a complex business environment. The Regional Sales Assistant will be experienced in facilitating project review meetings / final document review, coordinating proposal sign off, document production, and delivery of the completed proposal.
What You Will Do
1. Administrative Support:
- Manage correspondence, schedule meetings, monthly expenses and coordinate travel arrangements.
- Maintain and update customer databases and records.
- Prepare and process sales documents, proposals, and contracts.
2. Order Management:
- Assist in preparing and processing orders with accuracy and efficiency.
- Coordinate with internal departments to monitor order status and ensure timely delivery.
3. Developing Specifications and Managing Change Orders:
- Assist in gathering customer requirements to develop detailed product specifications.
- Prepare, manage, and process change orders, ensuring accuracy and clear communication with relevant departments.
- Track and follow up on the status of change orders to prevent delays.
4. Arranging for Delivery and Import Documentation:
- Coordinate logistics for the delivery of new trucks, ensuring timely and accurate shipments.
- Prepare and complete all necessary documentation for importing new trucks into Canada, including customs declarations and compliance certificates.
- Communicate with freight companies, customs brokers, and other relevant parties to streamline the import process.
5. Preparing Invoices:
- Create and issue invoices based on completed sales orders and delivery confirmations.
- Ensure accuracy of invoicing details, including pricing, discounts, taxes, and payment terms.
- Follow up with customers regarding payment status and assist in resolving billing discrepancies.
6. Customer Relationship Management:
- Serve as a point of contact for customers regarding inquiries, order updates, and post-sale support.
- Assist in resolving customer issues and escalate complex matters to the Regional Sales Manager when necessary.
7. Sales Support:
- Support the RSM by responding to customer inquiries promptly and managing follow-up communications effectively.
- Prepare sales presentations, reports, and materials for client meetings.
- Conduct market research to identify potential leads and gather competitive intelligence.
- Assist in organizing and coordinating sales events, trade shows, and product demonstrations.
8. Data Management and Reporting:
- Maintain accurate records of sales activities, customer interactions, and transactions.
- Generate regular reports on sales performance, forecasts, and market trends.
9. Product Knowledge:
- Develop a thorough understanding of the company's products and services to effectively assist in sales activities.
- Stay updated on product developments, features, and benefits.
10. Communication and Coordination:
- Facilitate communication between the Regional Sales Manager and other departments, such as production, logistics, and finance.
- Ensure alignment and timely execution of sales-related activities.
What You Will Need
- Education: Diploma or degree in Business Administration, Sales, or a related field preferred.
- Experience: Previous experience in a sales support or administrative role, preferably in a B2B environment.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Power Point) and CRM software.
- Detail-oriented with strong problem-solving skills.
- Ability to work independently and manage time effectively.
What We Offer at Safetek Profire
At Safetek Profire, you will enjoy competitive compensation, a safe and healthy work environment, and a full range of benefits (ie: group insurance, health care spending account, retirement savings plan, profit sharing plan, continuing education program, etc.).
- Opportunity to work on exciting projects of various sizes
- Competitive salary and flexible benefits
- Good work-life balance with opportunities to work from home
- Defined contribution pension plan
- Great team of colleagues to work and collaborate with
- Learning and Development programs, training, career opportunities
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At Safetek Profire, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Position Type: Full-time, Permanent
Schedule: Monday to Friday | 7:30 AM – 4:00 PM PDT
This position may require occasional work on evenings and weekends, outside of regular work hours.
Please submit your resume and cover letter to: [email protected]
- After successfully completing the probationary period and performance review, you will be eligible for commission at a rate of 1% of the dealer commission.
Pay: $66,000.00-$72,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Abbotsford, BC V2T 6J8: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driving Licence (preferred)
- Passport (preferred)
Work Location: In person
