About RVezy
RVezy (https://www.rvezy.com/) is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.
RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. To see how we started, check out our pitch on Dragon’s Den (https://www.cbc.ca/dragonsden/pitches/rvezy). Since then, we have grown exponentially, and our three-year revenue increased 286%, as mentioned in the Globe and Mail’s: Canada's Top Growing Companies 2023 (https://www.theglobeandmail.com/business/rob-magazine/article-upwardly-mobile-six-of-canadas-top-growing-companies-on-how-they-keep/).
We were also named one of Ottawa’s Best Places to Work (https://obj.ca/here-are-ottawas-best-places-to-work-in-2023/?no_cache=1692725825)! If you want a sneak peek at what it’s like to work here, check out our Life at RVezy Instagram! (https://www.instagram.com/lifeatrvezy)
About the role
Ready for an adventure? We’re looking for a Lifecycle & Community Manager to join our marketing team and help shape how we engage with our growing community of RV hosts and guests.
In this role, you’ll own the customer lifecycle experience end-to-end - building and optimizing campaigns across email, push notifications, SMS, and in-app messaging to drive engagement, retention, and loyalty. You’ll work closely with teams across Product, Design, and Customer Operations.
We’re looking for a self-starter who is both strategic and hands-on: someone who loves digging into lifecycle data, is highly technical in tools like Braze, and is always thinking about new ways to connect with and engage our community.
This opening is for an existing role.
Key responsibilities
- Own and evolve RVezy’s lifecycle marketing strategy across the full customer journey for both hosts and guests
- Build, launch, and optimize multi-channel campaigns across email, push notifications, SMS, and in-app messaging
- Manage and scale our lifecycle marketing platform including audience segmentation, journey orchestration, experimentation, personalization, and reporting
- Develop automated customer journeys that improve activation, engagement, retention, and reactivation
- Partner cross-functionally with Product, Design, and Customer Operations teams to identify lifecycle opportunities and improve customer touchpoints
- Analyze campaign and customer performance data to continuously improve engagement and conversion metrics
- Help grow and engage RVezy’s host and guest community through thoughtful communication strategies and community-focused initiatives
- Speak directly with customers to better understand their needs, pain points, and motivations
- Identify and implement new opportunities, channels, and experiments to improve customer engagement and loyalty
- Serve as the internal expert on lifecycle marketing best practices and stay current on industry trends and emerging tools
Qualifications:
Competencies, skills, and attributes:
- 3+ years of experience in lifecycle, CRM, retention, or product marketing
- Strong hands-on experience with Braze or a similar marketing automation platform (Customer.io (http://customer.io), Intercom, Marketo etc)
- Technical proficiency in lifecycle marketing tools, segmentation, customer journeys, and campaign setup
- Deep understanding of email, push notification, SMS, and in-app messaging best practices and design requirements
- Strong analytical mindset with experience using data to inform decisions and optimize performance
- Excellent written and verbal communication skills
- Comfortable collaborating across teams and managing multiple priorities in a fast-paced environment
- Curious, proactive, and highly self-motivated
- Comfortable speaking with customers and building authentic relationships with community members
- Creative thinker who enjoys testing new ideas and finding innovative ways to engage customers
- Strong attention to detail and organizational skills
Bonus points if you have:
- Worked at a marketplace or consumer tech company
- Built and managed complex lifecycle journeys in Braze
- Have experience configuring event routing in platforms like Segment
- Experience with A/B testing and experimentation frameworks
- Worked closely with Product teams on lifecycle or onboarding initiatives
- Experience building or managing online communities
- Experience in and passion for travel, camping, RVing, or the outdoors
- Worked in a startup or high-growth environment where you wore many hats
Location
The role will require you to work from our office in Centretown 2-3 days per week.
RVezy perks
- RVezy stock options (we believe every colleague should be an owner).
- Fifteen paid vacation days with extra time off over the winter holidays.
- Health and dental benefits from day one.
- Bonus plan connected to company goals
- One paid weeklong RV rental trip every year.
- Opportunities to attend festivals, concerts, and RV shows across Canada and the U.S.
- Employee recognition platform (https://bucketlistrewards.com/) to reward employees’ hard work.
- Frequent social events and a steady supply of coffee and snacks in the office.
- Dog-friendly work environment in the Ottawa office.
- Flexible work hours and a relaxed dress code.
- Company laptop and equipment provided.
- Paid sick days.
How to apply
Want to stand out? At RVezy, we’re looking for someone who is willing to go that extra mile, so we’re asking you to do a little more than just click the “Apply Now” button.
1. Go to RVezy.com and create an account.
2. Search Yellowknife as your destination and leave the dates blank, and select “Drivable” before clicking the magnifying glass to start the search. Then find the RV with the title “RVezy Elite.”
3. When you're on the listing, scroll toward the bottom and find "Ask a Question."
4. In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you! Enter whatever dates and location you please.
5. Then just submit your resume with the rest of the application as normal.
We use artificial intelligence–enabled tools to assist with certain aspects of our hiring process, such as reviewing applications. These tools are designed to support our team, not replace human judgment. Final hiring decisions are always made by people.
