Service point representative Jobs

Customer Sales & Service Representative
Gordon Russell Ltd. —Fort Saskatchewan, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
12d
Customer Service Representative
VA Transport —Moncton, NB
- Up to $58,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Designated paid holidays
- Disability insurance
Quick apply
Customer Service Representative
Cubic Corporation —Remote
- $17.42–$23.95 an hour
- Weekends as needed
- Remote
- Customer service
- High school diploma or GED
- Data entry
3d
Customer Service Representative
RIMI Insurance Solution Inc. —Greater Toronto Area, ON
- $17.60–$19.00 an hour
- Part-time
- Remote
- Sales
- Customer service
- English
Quick apply
20h
Customer Success Team Lead – Contact Centre Operations
VISTA CREDIT —Ontario
- $55,000–$60,000 a year
- On call
- Remote
- Management
- Customer service
- Microsoft Office
- Wellness program
- Disability insurance
Quick apply
Calgary Police Service - Police Information Check Representative - On-call
City of Calgary —Calgary, AB
- $32.29–$43.16 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
23h
Customer Service Agent Lead - YYC airport
PrimeFlight Aviation Services Canada Inc —Calgary, AB
- $22.75 an hour
- Part-time
- Management
- Heavy lifting
- Customer service
Quick apply
Client Service Representative
CIBC —Iqaluit, NU
- Weekends as needed
- Financial services
Member Service Representative (Roadside Assistance)
Alberta Motor Association —Alberta
- 8 hour shift
- Remote
- Customer service
- High school diploma or GED
- Phone etiquette
- Flexible schedule
Client service representative, 15h/weekly - Baie-Comeau, QC
CIBC —Baie-Comeau, QC
- Part-time
- Financial services
12d
CONTACT CENTRE REPRESENTATIVE - UNIONIZED - (HYBRID)
Green Shield —Windsor, ON
- $28.57–$30.62 an hour
- Hybrid work
- Customer service
- English
- Communication skills
Class 3 Route Service Representative - Montreal - UniFirst Canada
UniFirst —Lasalle, QC
- Full-time
- Dedicated
- Sales
- Customer service
- Profit sharing
- Tuition reimbursement
Financial Service Representative
Money Mart —Campbell River, BC
- From $18.50 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
4d
Member Services Representative - Cartwright & Killarney branch (9 Month term)
Assiniboine Credit Union Ltd —Cartwright, MB
- Monday to Friday
- Customer service
- English
- Cash handling
- Dental care
13d
Financial Service Representative
Money Mart —Parksville, BC
- From $18.50 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
4d
Mechanical Support & Sales Representative - Millwright/trades
Motion —Esterhazy, SK
- Full-time
- Salesforce
- English
- High school diploma or GED
- Store discount
- Wellness program
Quick apply
Financial Service Representative
Money Mart —Nanaimo, BC
- From $18.50 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
4d
Financial Service Representative
Money Mart —Courtenay, BC
- From $18.50 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
4d
Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Member Services Representative- St. Georges Branch
Assiniboine Credit Union Ltd —St. Georges, MB
- Part-time
- Customer service
- Cash handling
- Communication skills
- Dental care

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Customer Sales & Service Representative

Gordon Russell Ltd.
Fort Saskatchewan, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year
12 days ago

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Heartland office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

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