Job Summary:
The City of Guelph is a vibrant community with over 130,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto. Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life - all good reasons to consider a career in this beautiful city.
Located in the heart of downtown Guelph, the Sleeman Centre is a state of the art facility that opened in September of 2000. With a seating capacity of 5,000 people, the Sleeman Centre is used for concerts, trade shows, conferences, and various sporting events. It is also the home of the 2014 and 2019 OHL champion, Guelph Storm.
Position Overview:
This position will provide customer service to all patrons and employees. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
Hours of Work:
Up to 23 hours per week, including evenings, weekends, and holidays.
Duties:
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Provide excellent customer service to all patrons and employees.
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Greet all guests in a welcoming and friendly manner, consistently maintaining a positive attitude.
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Conduct regular inspections of assigned and deployed positions, ensuring the safety of all guests.
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Familiarity with the City of Guelph and local attractions.
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Assist with maintaining a safe environment throughout Sleeman Centre.
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Act as ambassador for the City of Guelph.
- Inform guests of seat locations and assist where needed.
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Retrieve and verify guests’ tickets, as required.
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Operate a ticket scanner and follow ticket scanning protocol as outlined in team training.
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Assist guests with special needs/ requests that require additional services.
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Adhere to all City of Guelph and Sleeman Centre service standards and policies, including Health and Safety.
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Work in compliance with the provisions of the Occupational Health and Safety Act.
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Work with enthusiasm and professionalism at all times.
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Perform any additional tasks as assigned.
Qualifications:
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Customer service experience preferably in an event type setting.
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Excellent interpersonal and communication skills with the ability to respond to the public in a courteous and effective manner.
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Must be accurate and detail oriented.
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Ability to perform physical work (e.g., lifting, bending, pushing, and pulling, walking, climbing stairs and standing for long periods of time).
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Knowledge of Alcohol Control Policies in event driven industry is an asset.
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Experience or training in security, policing, or conflict de-escalation related work is an asset.
- Ability to understand policies and procedures as they relate to the work being performed.
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Possess or be willing to obtain a valid Smart Serve Certification.
Rate of Pay: $17.95 per hour
How to Apply:
Qualified applicants are invited to apply using our online application system by Monday, August 10, 2026. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.
Please visit the job posting listed on our City of Guelph careers page and click on the “Apply for this job” button. Instructions will follow.
Hiring Process Transparency
The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.
Commitment to Diversity & Accessibility
The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.
Privacy Notice
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.
