Technical support analyst french Jobs

Product Support Analyst
CMiC —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Bachelor's
- Wellness program
- Dental care
Quick apply
End User Support Analyst
Graymont —Brossard, QC
- Full-time
- Bilingual
- Computer Science
- English
Systems Analyst - Technical Support
1Valet —Toronto, ON
- $70,000–$90,000 a year
- Full-time
- Remote
- Bilingual
- Computer Science
- Engineering
Quick apply
Bilingual Online Billing & Support Agent - (French and English)
Indigo Books & Music —Toronto, ON
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Lead, ITSM and Asset Management
Defence Construction Canada —Ottawa, ON
- $93,938–$122,116 a year
- Hybrid work
- Bilingual
- Azure
- English
- Disability insurance
- Dental care
2d
Manager, Capital Modelling, Corporate Actuarial
TD Bank —Montréal, QC
- $140,000–$165,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Paid time off
Senior Analyst, Financial Reporting
Fiera Capital —Halifax, NS
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Accounting
IT Developer
Graybar —Halifax, NS
- Overtime
- Computer Science
- Salesforce
- ERP systems
- Profit sharing
- Disability insurance
Bilingual Tax Analyst
Vaco by Highspring —Mississauga, ON
- $40 an hour
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
5d
CYBERSECURITY TECHNICAL LEAD
Business Development Bank of Canada —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Azure
- DevOps
14h
SOC Analyst
Asset Inventories Inc. —Montréal, QC
- $100,000–$110,000 a year
- Full-time
- Bilingual
- English
- Analysis skills
Quick apply
23h
Sr. Analyst Operational Technology- Bilingual
Chartwell Retirement Residences —Mississauga, ON
- Full-time
- Bilingual
- PMP
- English
Aerospace Quality & Compliance Analyst
M1 Composites Technology Inc. —Laval, QC
- Full-time
- Bilingual
- English
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
7d
Analyst, Insights and Pipeline Management
Canadian Cancer Society —Hamilton, ON
- $52,000–$59,000 a year
- Full-time
- Hybrid work
- Bilingual
- Salesforce
- Data analysis skills
Quick apply
Analyst, Insights and Pipeline Management
Canadian Cancer Society —Calgary, AB
- $52,000–$59,000 a year
- Full-time
- Hybrid work
- Bilingual
- Salesforce
- Data analysis skills
Quick apply
Analyst, Indirect Taxation
Stella-Jones Inc. —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- ERP systems
- Disability insurance
- Dental care
Quick apply
Operations Analyst - Flow
Vancouver Airport Authority —Vancouver, BC
- $71,560–$93,525 a year
- Full-time
- Bilingual
- Microsoft Office
- Communication skills
5d
Analyst, Insights and Pipeline Management
Canadian Cancer Society —St. John's, NL
- $52,000–$59,000 a year
- Full-time
- Hybrid work
- Bilingual
- Salesforce
- Data analysis skills
Quick apply
Senior Financial Analyst
Vaco by Highspring —Toronto, ON
- $95,000–$105,000 a year
- Hybrid work
- Microsoft Word
- English
- Finance
- Dental care
- Vision care
Quick apply
6d
Analyst, Insights and Pipeline Management
Canadian Cancer Society —Quebec City, QC
- $52,000–$59,000 a year
- Full-time
- Hybrid work
- Bilingual
- Salesforce
- Data analysis skills
Quick apply

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Product Support Analyst

CMiC -
Toronto, ON

Quick apply

Job details

Full-time
$45,000–$55,000 a year

Qualifications

French
Customer service
Technical support
Databases
Bachelor's
Communication skills

Full job description

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Duties & Responsibilities

Answer client queries and provide basic direction and training on common issues
Triage product queues and prioritize issues according to their severity
Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
Participate in project and team meetings; interacting and collaborating with team members
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

You would rather spend most of your time on challenging issues rather than handling simple support requests
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

Requirements

College/University Degree
Proficiency in spoken and written French
Excellent communication skills, both verbal & written
Exceptional analytical and problem-solving skills
A passion for exploring new software, ability to grasp new concepts and learn quickly
Extremely detail oriented with the ability to manage and prioritize workflow
Facilitate communication of information between team members and Product Groups
Previous technical support experience or customer service experience
Able to operate in a fast-paced environment
Team-player, strong work ethic and a positive attitude

Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Quick apply

Refine Your Search

Product Support Analyst

End User Support Analyst

Systems Analyst - Technical Support

Bilingual Online Billing & Support Agent - (French and English)

Lead, ITSM and Asset Management

Manager, Capital Modelling, Corporate Actuarial

Senior Analyst, Financial Reporting

IT Developer

Bilingual Tax Analyst

CYBERSECURITY TECHNICAL LEAD

SOC Analyst

Sr. Analyst Operational Technology- Bilingual

Aerospace Quality & Compliance Analyst

Analyst, Insights and Pipeline Management

Analyst, Insights and Pipeline Management

Analyst, Indirect Taxation

Operations Analyst - Flow

Analyst, Insights and Pipeline Management

Senior Financial Analyst

Analyst, Insights and Pipeline Management

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