Technical support analyst ii Jobs

Technical Support Analyst II (Help Desk)
NPL Canada Ltd. —Vaughan, ON
- $85,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Bachelor's
- Mileage reimbursement
- Dental care
Quick apply
20h
SAP SYSTEM DEVELOPER
Manitoba Hydro —Winnipeg, MB
- $30.32–$52.37 an hour
- Hybrid work
- Computer Science
- Bachelor's
- JavaScript
- Flextime
- Work from home
3d
Database Applications Specialist II - SAP
County of Simcoe —Midhurst, ON
- $96,242–$117,099 a year
- Weekends as needed
- Azure
- Computer Science
- DevOps
2d
Intermediate Piping Stress Engineer
Vista Projects Limited —Calgary, AB
- Full-time
- Engineering
- Analysis skills
- Bachelor's
- Flexible schedule
Quick apply
Technical Support Analyst II
UFA Co-operative Ltd. —Calgary, AB
- Full-time
- Computer Science
- Windows
- Microsoft Office
1d
Applications Support Analyst II
City of Fort Saskatchewan —Fort Saskatchewan, AB
- $50.36–$59.25 an hour
- Temporary
- Computer Science
- Databases
- SQL
15h
IT Build Analyst II - Onsite AV Support
TD Bank —Toronto, ON
- $69,700–$98,400 a year
- Full-time
- Customer service
- Bachelor's
- In-person
- Paid time off
3d
IT Support Analyst III
Novarc Technologies Inc —Burnaby, BC
- $95,000–$116,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick apply
4d
IT Analyst II
Alberta Health Services —Medicine Hat, AB
- $42.12–$56.86 an hour
- Full-time
- Computer Science
- Bachelor's
- Computer networking
8d
IT Customer Support II
Alberta Health Services —Red Deer, AB
- $34.01–$41.53 an hour
- Full-time
- Customer service
3d
IT Network Analyst
VC3 —Remote
- Full-time
- Hybrid work
- Computer networking
- SharePoint
- Employee assistance program
Quick apply
14d
IT Business Analyst II
Leon's Furniture —Toronto, ON
- $70,000–$85,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's
Data Center Analyst II
IREN —Prince George, BC
- $39.50–$41.50 an hour
- Weekends as needed
- Bachelor's
- Continuous improvement
- No university degree
- Relocation assistance
- Dental care
Programmer Systems Analyst II
University of British Columbia —Vancouver, BC
- $8,305.08–$12,952.33 a month
- Full-time
- Oracle
- ERP systems
- Java
Systems Analyst II
Seaspan ULC —North Vancouver, BC
- $84,600–$103,400 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Java
- Vision care
- Life insurance
Programmer Systems Analyst II
UBC Faculty of Forestry —Vancouver, BC
- $8,305.08–$12,952.33 a month
- Full-time
- Oracle
- ERP systems
- Java
ITSM Analyst
Northbridge Financial Corporation —Toronto, ON
- $82,000–$123,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Business
Quality Assurance Analyst II (Fraud)
ARGO —Markham, ON
- Full-time
- Azure
- Computer Science
- SQL
Cloud Solutions Analyst
AIMCo (Alberta Investment Management Corporation) —Edmonton, AB
- Full-time
- Azure
- Computer Science
- No university degree
11d
Security Analyst
Centric Software —Vancouver, BC
- $70,000–$135,000 a year
- Full-time
- Remote
- Azure
- AWS

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Technical Support Analyst II (Help Desk)

NPL Canada Ltd. -
Vaughan, ON

Quick apply

Job details

Permanent | Full-time
$85,000–$95,000 a year
20 hours ago

Qualifications

Computer operation
Microsoft Outlook
Post-secondary education
Microsoft Office
DHCP
Quality assurance
Bachelor's
DNS
Organizational skills
Business
Communication skills
Active Directory
Help desk
VPN

Full job description

Technical Support Analyst II (Help Desk)

Location: Vaughan, Ontario
Work Arrangement: Hybrid (with regular travel to company offices and project sites throughout Ontario)
Type: Full-time, Permanent

We are currently seeking a Technical Support Analyst II (Help Desk) to join our team. This position is responsible for ensuring the consistent and optimized delivery of desktop and end-user technology support across assigned office and field locations. Acting as the primary point of contact for local IT support needs, the successful candidate will provide technical assistance, troubleshoot hardware and software issues, and support the deployment and maintenance of IT infrastructure and equipment.

While this position follows a hybrid work arrangement, the successful candidate is expected to be available to support office and field locations as business needs require, including travel to company facilities and project sites throughout Ontario. Occasional travel within Canada and the United States may also be required.

What You'll Be Doing

Ensure all support calls are handled efficiently within prescribed SLAs to ensure maximum productivity
Deliver an exceptional level of IT support to all levels of the organization
Troubleshoot and resolve technical issues related to desktop hardware and software, audio systems, mobile devices, collaboration tools and network connectivity
Provide regular and proper communication to customers throughout the resolution process
Ensure all support calls are documented
Coordinate with SMEs to identify and resolve any ongoing or widespread IT service issues
When required, escalate incidents to Corporate IT and coordinate to ensure timely resolution
Create and update technical documentation as needed
Installations, upgrades and imaging of laptops and desktops
Software installations, updates and deployments utilizing MECM
Manage and support mobile devices
Maintain asset management records
Ensure that all new IT equipment is configured and deployed in a quality and timely manner
Assist with the setup of IT infrastructure for new project/work sites or relocating local offices
Assist with IT-related projects to improve service levels or introduce new services
Comply with all departmental and corporate policies and procedures
Perform other responsibilities as requested by leadership

What We're Looking For

Post-secondary degree or diploma in Computer Technology preferred
4+ years supporting end-user technologies in a corporate environment (Windows 11, Microsoft Office, O365, Outlook, Exchange, Entra, Active Directory, DNS/DHCP, VPN, wireless networking)
Strong working knowledge of desktop imaging and software packaging
Excellent interpersonal, verbal and written communication skills
Demonstrated ability to solve problems with a sense of ownership, enthusiasm and innovation
Self-motivated, goal-oriented and customer-service oriented
Excellent organizational skills; ability to prioritize and control workload
Ability to learn new technologies and introduce them into the environment
Ability to work well independently, under pressure
Demonstrated poise, confidence and professionalism to interface with all levels of the organization
Experience with ITIL and other quality assurance processes preferred
Valid Ontario Driver's License is required
Must be eligible to travel within Canada and to the United States

Working Environment

Work is typically performed in an office setting
Flexibility to work various schedules and stay late with minimal notice
Must be able to read documents, use a computer, communicate verbally and in writing
Work sites can include office, warehouse, and construction site environments
Ability to occasionally lift 20 pounds

Pay Transparency Statement

In accordance with Ontario's Pay Transparency requirements, the expected compensation range for this role is $85,000 – $90,000 annually, with the potential to offer up to $95,000 for candidates with exceptional experience and qualifications. Compensation will be determined based on the successful candidate's skills, experience, qualifications, and overall fit for the position.

Why Join Us

Opportunity to support a growing and geographically diverse workforce
Exposure to a wide range of technologies and business operations
Collaborative and customer-focused IT environment
Opportunity to participate in technology improvements and infrastructure projects
Regular interaction with both office and field operations teams

Posting Status

This job posting is for an existing vacancy and represents an actual employment opportunity.

Artificial Intelligence (AI) Disclosure

Artificial intelligence (AI) is not used in the screening, assessment, or selection of candidates for this position. All applications are reviewed by a member of the hiring team.

Equity & Accessibility

NPL Canada is committed to the principles of employment equity and diversity and does not discriminate against any employee or applicant for employment on the basis of race, religion, national origin, age, disability, gender, sexual orientation, gender identity, veteran status, or any other protected characteristic.

We welcome and encourage applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

How to Apply

Interested candidates are invited to submit their resume outlining how their knowledge, skills, and experience align with the requirements of this role.

Only candidates selected for further consideration will be contacted.

Pay: $85,000.00-$95,000.00 per year

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Are you eligible to travel within Canada and to the United States?

Education:

Bachelor's Degree (preferred)

Experience:

Help desk: 4 years (preferred)

Licence/Certification:

Ontario Driver's License (required)

Work Location: Hybrid remote in Vaughan, ON L4L 8Z7

Quick apply

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