JOB DESCRIPTION
Established in 1993, VWR Capital Corp. is a pioneer in the Canadian private mortgage lending industry. For over 30 years, we have built a reputation based on disciplined lending practices, consistent capital availability, and an unwavering commitment to integrity. We specialize in providing residential 1st and 2nd mortgages in marketable urban areas across British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario.
We are a broker-centric, equity-based lender. Our business model is exclusively B2B, focusing on creating strong, reliable partnerships with licensed mortgage professionals. Today, VWR has a portfolio of over $750 million in mortgages under administration.
As a Mortgage Administrator, you will help us ensure that our clients receive exceptional customer service and support, while carefully maintaining a high level of accuracy and confidentiality. You will be responsible for managing various administrative aspects of a client’s mortgage and play a critical role in the overall client experience.
KEY ACOUNTABILITIES & RESPONSIBILITIES
· Review incoming Reporting Packages from lawyers, set up files in the database system and ensure that all information received is confirmed and correct.
· Review and process incoming Renewals and follow up for any outstanding requirements.
· Enter newly funded mortgages into our data system accurately and promptly.
· Follow up with borrowers following NSF payments (Returned payments) and reschedule make up payments.
· Respond to phone and email inquiries from clients, brokers, and lawyers.
· Transfer funds in a priority manner to appropriate law offices for new mortgages.
· Prepare and send mortgage payout statements to requesting law offices/lenders within determined timeframes while ensuring accuracy.
· Process mortgage payout transactions accurately and promptly.
· Assist with all aspects of mortgage administration as required.
· Look for ways to improve and streamline mortgage processes to be more efficient and effective.
SKILLS AND KNOWLEDGE
· Exceptionally detail orientated with strong problem-solving skills.
· Ability to work in a fast-paced environment with multiple projects going simultaneously.
· Self-starter with excellent teamwork and collaborative abilities.
· Critical thinker who is able to review various mortgage related documents and determine if follow up is required.
· Strong work ethic and punctuality.
· Proficient with Microsoft Office specifically Excel, Word, and Outlook, and Google Suite.
· Able to navigate paperless systems, documents, and filing.
· Outstanding communication and interpersonal skills.
· Ability to handle sensitive information and maintain a high degree of discretion and confidentiality.
· Enthusiastic and genuine with a “how can I help?" positive attitude.
· Effective time-management skills.
· Ability to learn quickly with a flair for multi-tasking.
· Flexibility to be able to move between activities and duties quickly if priorities change.
· A Business or Financial Services Diploma and/or mortgage or real estate experience is an asset.
EXPERIENCE:
You should have a minimum of 3-5 years of office administration. Previous mortgage administration, insurance, or conveyancing experience is preferred. Preference given to candidates registered with the BCFSA. You should have a strong understanding of lending practices and applicable regulations. Excellent written and verbal communication skills in English are essential to effectively perform the duties of this role. A satisfactory Background Check is required as a condition of employment.
PERSONAL VALUES
Highly aligned with VWR Capital Corp. organizational values, including:
Integrity- Take pride in doing what is right. Act from a place of integrity in all dealings.
Collaboration- Maintain and build effective working relationships with internal and external stakeholders.
Accountability- Take ownership in activities, knowledge, learning, decision making & reputation.
Passion- Committed in heart and mind. Take initiative.
Focus- Set goals and have the tenacity to stay the course.
COMPENSATION DETAILS
· Full-Time Position
· Salary compensation paid semi-monthly, $55,000.00-$65,000.00 based on experience
· Office-based position out of our Langley location
· Hours are Monday to Friday, 9:00am to 5:00pm
· Extended Health Benefits + Health Spending Account provided after 3 months
· Participation in annual bonus program
· Group RRSP matching (3%) provided after 1 year
· 3 weeks paid vacation
· 5 days paid sick leave
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- RRSP match
- Vision care
Education:
- Secondary School (required)
Experience:
- Administrative experience: 3 years (preferred)
Work Location: In person
