CONCIERGE
ABOUT US
We’re Signature Retirement Living, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success, offering excellent benefits and perks, and a vibrant, fun, safe work environment, and much more! As we continue to expand, we invite you to be a part of building a reputation that will stand the test of time. If you are passionate, creative, caring and energetic, we would like to hear from you!
THE OPPORTUNITY
Walden Circle Retirement Community, located in Mississauga, Ontario is actively seeking an energetic, enthusiastic and self-motivated individual to join our growing team.
Reporting to the Business Manager, the successful incumbent in the position of Concierge will be responsible for providing exceptional customer service to our residents and guests, in person and by telephone, to address questions/concerns about our Community, its services and events.
THE SPECIFICS
- Employment Term: Permanent
- Job Type: Full-Time
- Biweekly Hours: 60-75
- Shift Times: include 7:00 a.m. - 2:30 p.m.; and 2:30 p.m. - 10:00 p.m.
- Work Location and Arrangement: Mississauga, ONSITE
- Vacancy Status: Existing Vacancy
- Compensation: $18.83/hour
- AI Disclosure: Artificial intelligence may be used to support the initial screening of applications. Final hiring decisions are made by the hiring manager and are not automated.
PRIMARY RESPONSIBILITIES
- Communicate information about the Community and its services/programs.
- Schedule travel and transportation for residents.
- Provide access, entrance and exit supervision for residents and guests.
- Create, print, and update documents pertaining to the activities and operations of the Community.
- Continuously follow our “good customer service” principle and ensure that these values are demonstrated in day-to-day practices.
- Demonstrate a sound knowledge of Community operations and services.
- Adhere to legislated and Company standards, policies, procedures and practices.
PHYSICAL REQUIREMENTS
- Sit, walk and stand on a variety of surfaces for at least 4 hours per day.
- Climb stairs, lift luggage and move small equipment and furniture.
- Frequently lift up to 25 pounds.
- Use both hands and feet on a regular basis to perform physical assisting duties.
- Handle exposure to extreme temperature and variable weather.
WHO YOU ARE
- Post-secondary training in tourism or hospitality management or business administration.
- Previous customer service, reception experience.
- Excellent verbal and written English communication skills.
- Attention to detail, and excellent computer skills including Microsoft Office.
- Strong organizational skills, and a calm and professional manner.
- Must be able to provide a police check with vulnerable sector screen upon hire.
- Must be able to provide results of TB (tuberculosis) testing (2-step skin test or chest x-ray) upon hire.
- Must be able to provide a record of vaccination for COVID-19 (minimum 2 doses) upon hire.
ACCOMMODATION
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process upon request.
Signature Retirement Living is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce, and is committed to hiring practices that are fair and equitable. The company and its hiring managers always seek to hire the most qualified candidate for a position. A protected characteristic under the Human Rights Code is never used against a person during the hiring process.
INTERVIEW COMMUNICATION
Candidates who are interviewed will be informed whether a hiring decision has been made within 45 days of the interview (or final interview, where applicable).
Pay: $18.83 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Mississauga, ON L5J 1J6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are there any times or days that you are unavailable for work due to other commitments (school, work, family, etc.)? If so, please list:
Experience:
- Customer service: 1 year (required)
- Front desk: 1 year (required)
- Multi-line phone systems: 1 year (preferred)
- Phone etiquette: 1 year (preferred)
Language:
Work Location: In person
