Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
This is an evergreen posting used to build a talent pipeline for future Residential Support Worker (On Call) vacancies at Grace Mansion . Applications are reviewed on an ongoing basis, and qualified candidates may be contacted as positions become available.
Why Work at Belkin House – Grace Mansion
Grace Mansion Belkin House is a well-established Transitional Housing Community Residential Facility in Vancouver, known for its
commitment to safe, stable housing for individuals who are at risk of experiencing homelessness. reintegration, accountability, and respect
The team plays a critical role in supporting individuals as they work through barriers that may have contributed to lack of housing, as well as help residents build supports in the community and gain skills that will lead to breaking the cycle homelessness. Transition back into the community, working closely with the Correctional Service of Canada and community partners.
You’ll be part of a professional, mission-driven team that values clear expectations, collaboration, and treating every individual with dignity. If you’re interested in corrections, community justice, or social services, Belkin House Grace Mansion offers hands-on experience in a supportive, clean and well-run environment. To find out more about us please visit our website: https://belkintsa.ca/
Position Purpose
The Residential Casual Support Worker (On-Call) supports residents of Grace Mansion in their personal development, life skills, and overall well-being within a transitional housing environment. The role focuses on providing supervision, administrative support, and compassionate assistance to help residents work toward stability, independence, and their full potential, while upholding The Salvation Army’s Mission, Values, and policies.
Key Responsibilities
Resident Support & Supervision
Supervise and monitor resident activity during assigned shifts
Respond to resident inquiries in accordance with Centre policies and procedures
Support residents during physical, emotional, or mental health crises
Provide initial response to emergencies (e.g., fire alarms, critical incidents)
Help clients connect to supports in the community and with meeting personal goals
Complete wellness and building safety checks.
Administrative & Intake Support
Answer phones and direct inquiries appropriately
Admit visitors according to established guidelines
Assist with resident intake, departures, applications, and waitlist updates
Maintain accurate files, records, and statistics
Receive resident rent and secure funds according to written protocols, when required.
Community & Resource Coordination
Research and maintain knowledge of issues impacting residents
Support connections with Salvation Army programs, government services, and community agencies
Assist with coordination of resources to support resident stability and growth.
Professional Conduct & Team Collaboration
Maintain confidentiality and professional boundaries at all times
Work collaboratively with Program Manager, Case Workers, Chaplain, and support staff
Perform additional duties as assigned by the Program Manager.
Education & Experience
Education & Certifications
High school diploma required
Post-secondary education in a related field is an asset
First Aid / CPR certification
Non-Violent Crisis Intervention (or willingness to be trained)
Addictions and/or Mental Health training (or willingness to be trained)
WHMIS
FOODSAFE Level 1 (or willingness to be trained).
Experience
Minimum 10 months’ experience in a residential or supportive housing setting
Working knowledge of Word, Outlook, and Excel.
Skills & Capabilities
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Strong organization, problem-solving, and communication skills
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Ability to de-escalate individuals in stressful situations
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High standards of integrity, confidentiality, and professionalism
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Ability to work independently and exercise sound judgment
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Criminal Record Review Act clearance to work with vulnerable adults
Compensation Statement
The target hiring range for this position is $22.92 to $28.64 with a maximum of $34.37.
Compensation:
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
