Wild ones Jobs

Service Desk Support Analyst
Confidential —Calgary, AB
- From $30 an hour
- Part-time
- Customer service
- Computer networking
- In-person
Quick apply
17h
Child Care - Program Director
Wee Wild Ones —Saint John, NB
- From $55,000 a year
- Full-time
- CPR Certification
- Writing skills
- English
- Dental care
- Life insurance
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Chef de Partie
Quartermaster Eatery —Revelstoke, BC
- $23–$25 an hour
- Weekends as needed
- Cooking
- Hotel
- Leadership
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Service Desk Support Analyst

Confidential -
Calgary, AB

Quick apply

Job details

Permanent | Part-time | Full-time | Contract
From $30 an hour
17 hours ago

Qualifications

Network administration
Authentication
ITIL Certification
Customer service
Firewall
Computer networking
Cybersecurity
Communication skills

Full job description

Company Overview

Wee Wild Ones, founded in 2013, is dedicated to bringing children closer to nature through inquiry-based, play-focused early childhood education inspired by the Reggio Emilia approach. Our mission is to foster exploration, learning, and environmental stewardship within our community, championing diversity and inclusivity.

Position Summary

We are looking for an IT Contract position to oversee end-user hardware, software, mobile devices, Microsoft 365, cybersecurity, vendor relationships, onboarding and offboarding processes, and IT policies. This individual also leads technology projects, including the migration from Google Workspace to Microsoft 365, and ensures employees have the tools and support they need to perform their work effectively.

This role requires a proactive, customer-focused professional who enjoys balancing strategic planning with hands-on technical support.

Qualifications

Required

· 3+ years in a Service Desk position

· Experience supporting 100+ users.

· Experience migrating from Google Workspace to Microsoft 365.

· Experience developing IT policies and procedures.

· Excellent troubleshooting skills.

· Strong communication and customer service skills.

Preferred

· Experience in a multi-site organization.

· Experience with cybersecurity best practices.

· ITIL Foundation certification.

· Microsoft certifications.

· Experience with network administration and firewalls.

Key Responsibilities

IT Operations

· Provide day-to-day technical support for approximately 150 employees.

· Respond to, prioritize, and resolve IT support requests.

· Maintain high levels of customer service and responsiveness.

· Troubleshoot hardware, software, networking, printing, and connectivity issues.

· Manage vendor and licensing relationships and contracts

· Develop, implement, and maintain all standard IT policies

User Support & Service Desk

· Develop and manage the IT ticketing system.

· Develop standardized technology onboarding and offboarding processes.

· Develop service standards and documentation.

· Create self-service knowledge articles and user guides.

· Provide training to employees on technology best practices.

Hardware & Asset Management

· Manage and maintain an accurate asset inventory.

· Develop lifecycle replacement plans.

· Procure new equipment.

· Coordinate repairs and warranty claims.

· Standardize hardware across the organization.

Mobile Device Management

· Set up all company cell phones and service plans.

· Procure and configure new devices.

· Optimize mobile plans and costs.

· Support mobile device troubleshooting.

Microsoft 365 Administration/Migration

· Lead the migration from Google Workspace to Microsoft 365.

· Configure and administer MS 365 applications

· Manage user accounts and licensing.

· Optimize Microsoft 365 functionality.

Cybersecurity

· Maintain secure technology environments.

· Manage antivirus and endpoint protection.

· Monitor security alerts.

· Coordinate software updates and patching.

· Implement Multi-Factor Authentication.

· Support cybersecurity awareness initiatives

Pay: From $30.00 per hour

Work Location: In person

Quick apply

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Service Desk Support Analyst

Child Care - Program Director

Chef de Partie

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