Customer service center manager Jobs

Human Resources Manager
Crown Packaging —Richmond, BC
- $100,000–$120,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
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HR Business Partner
Crown Packaging —Richmond, BC
- $63,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
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Collision Centre Production Manager/ Estimator
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- $40,000–$60,000 a year
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Pharmacy Manager
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Crown Packaging —Richmond, BC
- $65,000–$85,000 a year
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- Microsoft Word
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Parts Technician - Lead
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Maintenance Manager
Crown Packaging —Richmond, BC
- $95,000–$125,000 a year
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- Microsoft Excel
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Bilingual French/ English Contract Centre Manager
Dean Group - Toronto —Toronto, ON
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Pharmacist
Pharmasave Osoyoos —Osoyoos, BC
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Vehicle Delivery Specialist
Tony Graham Kanata Toyota —Kanata, ON
- $17.60 an hour
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Bilingual Call Center Representative
The Sydney Call Centre —Sydney, NS
- Microsoft Powerpoint
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School Bus Driver
Stock Transportation —North Bay, ON
- $17.60–$20.00 an hour
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Finance Clerk
Atooskee Energy Services LP —Moberly Lake, BC
- $25–$30 an hour
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B2B Sales Assistant Operations Manager - AI Platform
TP Canada —Toronto, ON
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HSEQ Manager
RelyOn Canada —Dartmouth, NS
- Full-time
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12d

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Human Resources Manager

Crown Packaging -
Richmond, BC

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Job details

Permanent | Full-time
$100,000–$120,000 a year

Qualifications

Microsoft Excel
Professional In Human Resources
Analysis skills
Bachelor's
Human resources
HRIS
Budgeting
Human Resources
Business
Leadership

Full job description

Human Resources Manager

Crown Packaging presently has an exciting opportunity to join a dynamic HR team working out of our Richmond locations.

**Note: This is an onsite role requiring presence in offices with travel between local sites.**

About the Company:
Crown Packaging is a division of Crown Paper Group which is a regional leader in the paper and containerboard industry, comprising four business divisions: Port Townsend Paper Company, Crown Packaging, Boxmaster, Viking Way Plant, and Industrial Products. With operations in the Pacific Northwest and Western Canada, the group includes an integrated containerboard mill, three converting facilities, and multiple distribution centers.

The company specializes in manufacturing recycled and virgin kraft containerboard, kraft pulp, and specialty products, while its converting operations excel in customer engagement and distribution networks across British Columbia and Alberta.

Position Overview:
The Human Resources Manager – Plant Operations acts as the primary People & Culture leader for the Viking Way Richmond manufacturing site, with a strong emphasis on labour relations, HRIS systems set-up, employee engagement, and people leadership. The role supports our sites and site leadership to ensure a compliant, engaged, and high‑performing workforce while supporting both day‑to‑day HR operations and longer‑term people initiatives.

Key Responsibilities:

Supports labour relations activities for a unionized manufacturing environment.
Manage grievances, investigations, and interpretation of CBA language.
Collective bargaining preparation including analysis, scenario planning, and strategy development.
Coach managers on CBA applications, progressive discipline, workplace conduct, and employee‑relations best practices.
Support leaders in grievance meetings and union interactions.
Act as a trusted advisor on complex employee‑relations matters, ensuring fair, consistent, and legally compliant outcomes.
Provide strategic and practical HR guidance aligned with operational priorities under direction of Senior Director, HR.
Participate as a strategic partner on site initiatives, projects, and change activities impacting people and culture.
Preparation of HR analytics and dashboards
Oversight of STD and LTD cases including follow-up and reviews.
Manage WSBC cases and related follow‑ups.
Support return‑to‑work planning, accommodation processes, and overall attendance management.
Accountable for annual performance review process.
Coach managers on performance management, feedback, and documentation.
Oversight of employee engagement survey administration and analysis under direction of Senior Director HR.
Help develop and implement engagement action plans.
Provide strategic and practical HR guidance aligned with operational priorities under direction of Senior Director, HR.
Participate as a strategic partner on site initiatives, projects, and change activities impacting people and culture.
Providing leadership, coaching, and performance management to the HR Team.
Serves as a HR resource for mentoring, onboarding, and facilitating training (including HRIS) for HR teams across sites.
Oversight of recruitment process including job postings, internal bids, and workforce movement ensuring time to hire meets standards set.
Assist with monthly HR business reviews (local, regional, HRM team).
Maintain organizational charts.
Support succession planning, including talent reviews, and readiness assessments.
Support managers in establishing employee development opportunities.

Education

Bachelor’s degree in human resources, Business Administration, or related field preferred.
CPHR designation required

Experience

3+ years of progressive HR experience in a manufacturing environment desired.
5 years leadership experience leading teams across various locations
Experience working in a unionized setting required.
Demonstrated experience leading labour relations, grievance handling, and CBA interpretation.
Experience providing HR leadership and coaching to managers and HR team members.

Technical Skills

Proficiency with HRIS
Strong analytical skills for workforce planning, budgeting, and reporting.

Core Competencies

· Labour Relations Expertise

· Coaching & Influencing Skills

· Workforce Planning & Talent Development

· Employee Engagement & Culture Building

· Analytical & Critical Thinking

· Communication & Relationship Management

· Change Leadership

· Confidentiality & Professional Judgment

Why Join Crown Packaging?

Benefits:

A comprehensive health care plan including drug cards, vision care, life insurance and dental plan.
Employee & Family Assistance Plan coverage with full services, including dietary and nutritional services, retirement planning, and support services.
RRSP match & Deferred Profits Share Plan.
Learning & development and growth opportunities.
14 paid holidays (stats plus, Christmas Eve, Boxing Day and Easter Monday), per year.
Annual Events~ Annual Staff Holiday Party, Summer Family BBQ, Safety Luncheons, Birthday celebrations and years of service awards etc.
Free on-site parking.

Compensation:

Competitive salary. The final offer will reflect the candidate’s experience and qualifications.
Opportunity to contribute to a growing, well-established organization backed by a strong ownership group.
Collaborative, team-oriented work environment with a focus on innovation and continuous improvement.

We are an equal opportunity employer, and as such, will review all qualified applications for this posted position. We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $100,000.00-$120,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
On-site parking

Application question(s):

Do you have experince working in a UNIONIZED environment?
How many years of progressive HR experience do you have?

Education:

Bachelor's Degree (required)

Licence/Certification:

CPHR (required)

Work Location: In person

Quick apply

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