Process department manager Jobs

Guest Relations Manager
Gostlin Keefer Lake Lodge —Keefer Lake, BC
- $32–$40 an hour
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Dental care
- Work from home
Quick apply
Executive Director (ED) - Full Time (FT) - Athabasca
Extendicare —Athabasca, AB
- Full-time
- Management
- Marketing
- Bachelor's
Quick apply
Manager of Protection Services
Sunchild Child & Family Services Society —Rocky Mountain House, AB
- From $80,000 a year
- Full-time
- Hybrid work
- Bachelor's
- Travel
- Social Work
- Wellness program
- Disability insurance
Quick apply
Welding Supervisor / Fabrication Manager
Confidential —Waterloo, ON
- Full-time
- AutoCAD
- Travel
- Welding
- Dental care
- Vision care
Quick apply
12d
Manager- Operating Room/ Medical Device Reprocessing Department/ Pre Op Clinic
Perth and Smiths Falls District Hospital —Smiths Falls, ON
- $68.26–$77.22 an hour
- Full-time
- Nursing
- Master's degree
- In-person
Quick apply
14d
PARTS MANAGER
WARREN TRUCK CENTER LTD —Rexton, NB
- $45,000–$55,000 a year
- Full-time
- Customer service
- Forklift
- Data entry
- Dental care
- Vision care
Quick apply
Senior Project Manager
QMC Metering Solutions —North York, ON
- $80,000–$110,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
Financial Services Manager
Jack McGee Chevrolet —Peterborough, ON
- $50,000–$175,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Wellness program
Quick apply
Production Manager
Carte International —Winnipeg, MB
- Microsoft Office
- Organizational skills
- In-person
- Disability insurance
- Dental care
Quick apply
Medical Radiation Technologist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $38.88–$52.13 an hour
- Temporary
- English
- Computer skills
- Dental care
Quick apply
Health and Safety Officer
Fritz-Alder Precast —Chepstow, ON
- $70,000–$85,000 a year
- Full-time
- CPR Certification
- Analysis skills
- First Aid Certification
- Dental care
- Paid time off
Quick apply
Planer & Kiln Manager
Haliburton Forest and Wild Life Reserve Ltd. (Murray Brothers Lumber Company) —Madawaska, ON
- Full-time
- Management
- Inventory management
- Engineering
- Store discount
- Dental care
Quick apply
6h
Pharmacy Manager
Loblaw Companies Limited —Swift Current, SK
- $58.25–$75.35 an hour
- Full-time
- Management
- Customer service
- Bachelor's
Lead Process Engineer
Vista Projects Limited —Calgary, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Flexible schedule
Quick apply
Pharmacy Manager
Loblaw Companies Limited —Fort St. John, BC
- $67.60–$87.45 an hour
- Full-time
- Customer service
- Bachelor's
- Computer skills
HVAC Residential Service Manager & Technical Specialist
Acclaimed! Heating, Cooling & Furnace Cleaning —Edmonton, AB
- $110,000–$140,000 a year
- Full-time
- Mechanic experience
- Sales
- Maintenance
- Profit sharing
- Disability insurance
Quick apply
10h
Mechanical Design Manager
VTR Feeder Solutions —Grimsby, ON
- $120,000–$150,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Quick apply
Service Manager (Red Seal Plumber Required)
SWR Drain Service Ltd —Surrey, BC
- $90,000–$120,000 a month
- Overtime
- Customer service
- English
- Microsoft Office
- Dental care
- Paid time off
Quick apply
8d
Supply Chain Manager
Union Tractor Ltd. —Nisku, AB
- Full-time
- Customer service
- ERP systems
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Mechanic-Millwright
Crown Packaging —Richmond, BC
- $48.64 an hour
- Overtime
- Microsoft Excel
- Maintenance
- In-person
- Dental care
- Vision care
Quick apply

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Guest Relations Manager

Gostlin Keefer Lake Lodge -
Keefer Lake, BC

Quick apply

Job details

Permanent | Full-time
$32–$40 an hour

Qualifications

CRM software
Hospitality
Sales
Customer service
Organizational skills
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Job Summary

Gostlin Keefer Lake Lodge is seeking an experienced and proactive Guest Relations Manager to lead the Guest Relations department at our luxury, off-grid, lakeside mountain lodge in British Columbia.

This role oversees all guest communications including pre-arrival coordination, booking administration and processes, and on-site guest experience across Catskiing programs, Weddings, Corporate Retreats, and Private Events.

The Guest Relations Manager leads the Guest Relations team, owns departmental systems and standards, and works closely with senior leadership, operations teams, and marketing to ensure smooth delivery and sustained growth in both guest experience and bookings.

This is a hands-on leadership role requiring strong organizational skills, attention to detail, and the ability to remain calm and solutions-focused in a dynamic, remote environment.

Key ResponsibilitiesDepartment Leadership & Team Management

Lead, and support the Guest Relations team
Set daily priorities, delegate workflows, and manage coverage during peak periods
Conduct onboarding, training, coaching, and regular performance check-ins
Maintain consistent service standards and quality control across all guest communications
Foster a positive, professional, and collaborative team culture
Identify staffing needs and participate in recruitment as required

Guest Relations & Booking Oversight

Oversee all guest inquiries, reservations, and pre-arrival coordination
Review and approve proposals, contracts, and booking documentation
Ensure accuracy of pricing, billing details, deposit tracking, and payment schedules
Manage complex or escalated guest inquiries and service recovery situations
Maintain CRM accuracy, database integrity, and reporting consistency

Sales, Marketing & Lead Growth

Collaborate with the Marketing team to support booking growth across all programs
Contribute to the development and execution of sales strategies that convert leads into confirmed bookings
Track and analyze where bookings originate (marketing channels, referrals, repeat guests, campaigns)
Maintain clean lead-source data within the CRM to support accurate reporting
Use booking and lead data to identify trends and opportunities for growth
Provide insights to leadership and marketing to help pivot marketing focus and budget based on performance and conversion data

Event, Program & Operational Coordination

Lead guest coordination for Weddings, Corporate Retreats, and Catski programs
Develop and maintain event timelines, operational documents, and guest itineraries
Collaborate with Operations, Lodge, Kitchen, and Mountain teams to align guest expectations with on-the-ground delivery
Attend and contribute to weekly operations and leadership meetings
Provide on-site leadership presence during major programs and events

Systems, Processes & Continuous Improvement

Maintain and improve departmental systems, templates, and workflows
Identify opportunities to improve efficiency, communication, and conversion rates
Ensure Guest Relations processes align with lodge operations, marketing initiatives, and seasonal priorities
Support forecasting, reporting, and performance reviews related to bookings and guest experience

On-Site Guest Experience Leadership

Act as a primary Guest Relations point of contact on-site during programs when required
Support guest arrivals, orientations, and departures when required
Lead service recovery and guest issue resolution with professionalism and discretion
Represent the lodge in a calm, confident, and polished manner at all times

Skills & Qualifications

Strong leadership experience in guest relations, hospitality, tourism, or events
Proven ability to manage and develop a team
Experience supporting or collaborating on sales and marketing initiatives
Strong organizational skills and high attention to detail
Excellent written and verbal communication skills
Comfortable working with CRM systems, lead tracking, and reporting data
Confident decision-maker with strong problem-solving abilities
Calm, adaptable, and professional under pressure
Willingness to work in a remote, rotational environment

Salary & Schedule

$32–$40 per hour, based on experience
Participation in gratuities program
Shared staff accommodation and meals provided during scheduled on-site work rotations
Combination of on-site rotational work and remote administrative days
Schedule aligned with seasonal program calendar

Why Work with Us

Senior leadership role within a year-round luxury adventure operation
Opportunity to shape guest experience, sales strategy, and team development
Work across Catskiing, Weddings, and Corporate Retreats
Staff accommodation and meals during rotations
Staff appreciation and recognition programs
Access to lodge activities including Catskiing, hiking, paddling, and more
Supportive leadership team in a breathtaking wilderness setting

Location

Keefer Lake Lodge is located in a remote backcountry setting near Cherryville, BC. Daily commuting is not feasible for most applicants. Shared staff accommodation and meals are provided during scheduled work rotations.

Ready to Join Us?

Please send your resume and cover letter to [email protected]
Subject line: Guest Relations Manager Application

Pay: $32.00-$40.00 per hour

Benefits:

Company events
Dental care
Discounted or free food
Extended health care
On-site gym
Work from home

Work Location: Hybrid remote in Keefer Lake, BC

Quick apply

Refine Your Search

Guest Relations Manager

Executive Director (ED) - Full Time (FT) - Athabasca

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Senior Project Manager

Financial Services Manager

Production Manager

Medical Radiation Technologist, Moose Factory, ON

Health and Safety Officer

Planer & Kiln Manager

Pharmacy Manager

Lead Process Engineer

Pharmacy Manager

HVAC Residential Service Manager & Technical Specialist

Mechanical Design Manager

Service Manager (Red Seal Plumber Required)

Supply Chain Manager

Mechanic-Millwright

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