installer

project supervisor

plumber

mobilization manager

call center representative

Neptune Technology Group

I had the opportunity to work at Neptune Technology Group out of their Canada operations in Mississauga, ON.

This is a much smaller operation with a very different business model as compared to their U.S. counterpart (and owners).  Despite being a smaller operation, I was with them during a significant period of growth.  I was surprised at the attention paid to monitoring employee aptitudes and recognizing those that needed to be developed for succession planning in the future.

The company takes great pride in their employees and intend to operate as a "well-oiled" machine.  They recognize hard work and talent and have no issue with a salary to match.

The benefits program is the best I've ever seen.  Non-contribution from the employees, and the coverage is top-dollar from what you could get anywhere else.

While the culture is good, I should point out that depending on certain areas of the company, mainly call-centre and administrative roles, the pay and career progression is lacking.  You really need to stand out as a star to be recognized for career advancement.  This has nothing to do with a culture that looks down on the less-educated or hourly-paid workforce.  It's just that there are so many call-centre reps and administrators and so few areas to advance into for those roles that not everyone is immediately promoted, even if they're putting in a lot of hard work.

My role in the company was Human Resources, I enjoyed working at this company very much.  I left for the same reasons stated above, lack of career progression.  But if an opening came up that allowed me to go back, I would jump on it in a heartbeat, that's how great it is to work there.

A typical day involves being treated like you are in high school unless you are on the side of the office where they deal with sales and marketing. Administrators, Call Center Reps are treated like high school kids where Management is the Principal and HR is the Vice Principal. Management doesn't care about individuals, they care about impressing they're subordinates and will step on your toes to do so. The pay is mediocre but negotiable, management does less work yet they get all the bonuses.

I've learned that being fake in an office can get you far, I've also learned that if HR doesn't like you, if management doesn't know all of your business then you are frowned upon no matter how hard you work at the end of the day everyone is disposable. They get rid of some of their best employees who perform above and beyond expectations and keep the ones that are negative and have so many complaints against them just because they "like" them.

Besides that you might be lucky enough to meet some really nice co-workers, that are genuine.

Great place to work if the company got a new HR dept. and new Management to give the place a fresh start. Otherwise don't be fooled.

I can only recommend to apply elsewhere and stay away from this trap. You might get "lucky" and have managers who are lazy, doesn't do their job well, or provides wrong details and information, thus affects your overall potential income. You destroy you vehicle hauling everything around all day. You gotta pay for all these required tools upfront of course. No negotiations for better pay. Gotta work Saturdays. No accountability for upper management's mistakes, but they hold you accountable for every thing. Very poor communication, but then too much communication at times that isnt exactly correct. No moral boosting/community building events or activities within the company while i was there. Homeowners frequently dont like what the company is doing or what their process is so it ends up in complaints and drama that isn't your fault and sometimes homeowners  totally create a fib to try and satisfy their complaint! You also can't always finish a job first time showing up and homeowners understandably get upset over that. Everyone's experience is different whether you're a veteran installer or newer crews.

= No fuel allowance - you invest and they refund it ( twice a month if your manager remembers to approve it. If he forgets them it could be a month or more. The more you invest the longer it takes to get your money back
= Project Managers only think about production and profit = they under order their supplies so they can show a profit which means you could end up buying material too to get the job done
= A promotion only means new title, more work but no increase in pay.
= Poor training for field employees.You get a crash course on everything they need to be legally compliant and nothing on what you need to know to do your job
= No accountability for project managers = dont count on a lot of support as most dont even show up to the office and say they are " working from home" = good luck if you need to reach them "at home"

I am extremely tired of people going online to bash a company that is great to work for.  These people were probably employed for a day or two and simply had terrible work ethics.  Kids now a days want everything handed to them on a silver platter.  They think everyone should cater to their every need.  They don't want to put in the work and just complain about things they have no idea about.  Neptune is a great place to work.  The benefits are amazing, you start with 3 weeks vacation, great pension plan, room to grow if you want to put in the work and show you are eager to learn  ... should I go on?

Go see if the grass is greener on the other side.  You will find out you should have stayed on this side of the fence.  

Good luck job hunting, you'll need it.

This company has a really bad culture...no interaction between departments and there are no company sponsored events to make it a fun place to work. The salary is so bad and management will try to convince you that you are wrong. Nobody is held accountable for their work and it's such a toxic place...STAY AWAY!

All the positive reviews you see are from the h.r trying to put good reviews...you have been warned

Neptune Technology Group's values are very centered in helping its customers efficiently manage their scarce resources. It also continuously thrive to develop new technologies in improving their internal systems as well as the products that it produces.

I love the availability of resources and support whenever training is required to learn new tasks.

Meter reading for Neptune is a fun experience. Lots of travel and exercise while running around the city getting reads from each individual house electronically. The management is always there to help if any problem arises and learning the map of the city really helped with directional issues in the past. I now know where everything is in the confusing city of Richmond.

I've learned a lot working here. Don't get me wrong, it was a great stepping stone into my career - but there are way too many cliques around the office. They also expect you to never make a mistake, and even when you own up to it, and offer to fix it, they are still going on and on about how it is a big deal and should never happen. People are human and shouldn't be treated that way.

management is great and culture but limited workload. you have to work Saturdays. you are not in control of booking your appointments so if you wanted to work more to make more money you cant. this is a great part time job if you have another partner paying the bills, or if your are retired.

Top Job Titles	Average salary
Installer 6 salaries reported	$28.74 per hour
Project supervisor 1 salary reported	$72,500 per year
Plumber 1 salary reported	$40.83 per hour
Mobilization manager 1 salary reported	$75,000 per year
Call center representative 1 salary reported	$36,000 per year

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