bus driver

administrative assistant

adjoint administratif

customer service representative

accounting assistant

Wilsons Transportation

Management is disorganized with scheduling. You are only prepped for some of the services they provide customers making it hard to provide adequate customer service. They do not follow employment law when it comes to scheduling & OT pay(don't even think management/supervisors have the knowledge) and worse yet, without any notice, on holidays the call center is closed and the entire department is transferred to booking agents. So not only are you not being paid according to law but you are picking up the slack of an entire department. They don't even pay you over 80 hours in a pay period. Instead, they bank any extra hours which is illegal. If a front-line worker addresses an issue while providing a solution, the recipient ignores this. When working at the airport after 6pm, you are expected to answer all phone calls and yet you aren't even provided with the software for services offered other than airport shuttle which consequentially results in many rightfully frustrated potential customers.

Recently they added GPS systems to all buses company wide which is great as we could track buses. However, at the airport they only provide this for the airport shuttles which is meaningless considering some people(way too often) call about a bus not picking them up in some area that cannot be tracked from the airport. 

In the 4 months I worked here, I cannot count how many people have left. The turnover in all departments seems high.

This is a great place to be a driver if it suites your circumstances. This is a seasonal job so April - Sept it's busy. There is work outside of these months but it is spotty until you have earned seniority. Particularly good for pensioners who want to earn extra cash but have their winters off. The people in dispatch and admin were excellent.  Other drivers are ALWAYS helpful when you need questions answered. Mechanics are always there to do their best to help you deal with any issues. They are in the process of upgrading their equipment so buses will be newer. Expect to see split shifts and sometimes long days. This is a job where your satisfaction will be a reflection of your attitude. If you like variety, it can be great. You can go from driving school buses for charters, to doing wine tours, to doing cruise ship work, and more. If you get sucked in by the complainers who forget how good they have it, then that will be on you. Pay is ok for school buses and good for coach work. You have the option of going 'casual', 'part-time', or, once you've earned it, 'full-time'. If I didn't need more hours, I would definitely still be here.

Wilson's transportation is a good company to work for. Most work revolves around the busy cruise ship season here in Victoria. As a driver and tour guide there is good money to be made both in hourly wage and in cash tips from passengers.
As a new employee you're classified as a "casual" worker and it is not an easy job to fit around other employment or do advanced planning on a short term basis because you email the dispatch team your availability for the week and they call you the afternoon before your work for the next day with start time, location and which vehicle you'll be driving. If you leave your availability open you'll get plenty of work and make good money during the busy summer season. At the end of summer there is a significant drop in work, but Wilson's is large reputable company and expanding so you might be in luck.

Wilson's is the best place I have worked to date - it is a family owed business where the family is very involved and are the hardest workers in the company.  The family and the entire company care about every employee and will always be there for you in any situation.  In the 4 1/2 years I've been here, the company has grown extensively and of course there are challenges as there always is in a large company.  I love my job, my co-workers, the management team and the Wilson's family.  The team we have are amazing and we all work extremely well together.  The job is challenging, the pay and benefits are great and the workplace environment is awesome.  I enjoy coming to work each day

What is the best part of working at the company?
Seldom do you have to drive in cold, snowy weather.

What is the most stressful part about working at the company?
Trying to negotiate narrow streets and curbed bike lanes with full size motor coaches and double decker tour buses.  Pedestrians and cyclists who don't obey rules of the road can make downtown bus driving a challenge.

What is the work environment and culture like at the company?
The comradery of the other drivers is good.  Being a union organization leaves something to be desired with management at times.

What is a typical day like for you at the company?
Split shifts aren't fun but a normal shift is good.

After 5 years of doing a great job 
With no accidents, tickets or incidents Wilsons management refused to allow leave of absence for personal medical reasons and attempted to fire me. 
Give them an inch they’ll have you working nonstop IF they need you but extremely vindictive management poorly organized with lots of chiefs who refuse to take responsibility for the lack of organization. The revolving door for drivers and dispatcher leads to people continually being replaced so experienced staff ate required to do more but not management taking their weekends away to spend their bonuses (none for drivers btw). 
Thankfully the pandemic intervened and BC Transit was hiring 

It is fantastic how much of a family company Wilson's is, not only is there lots of family working at Wilson's, but you actually get to become a family with the employees. 
There are many opportunities to get to get together as a group for activities, Wilson's is very active in the community and really encourage people to get involved.
I started with Wilson's a few years ago and in becoming a bigger company, it has also become a better company. Like any company Wilson's has its challenges, but Managers are always willing to listen and work with you to improve. 
It is definitely worth giving them a shot, I would highly recommend it and I have to my friends!

Relationship between management and frontline staff is very antagonistic with shouting matches in the parking lot. Company is only focused on administrative staff, their bonuses and very little concern for frontline staff. Stressful place that can't keep dispatch personnel or drivers happy so constant turnover cause mistakes and even accidents.
Good enough to get paid but don't plan on anything longterm, the management would make you work 24/7 if they could and then fire you over your unwillingness to work overtime.

In the 5 - 6 years I was there as a detailer I had a good time to meet lots of people.  Mechanics, Drivers and Management all friendly people.  The excitement of detailing coaches,  school busses and etc was an enjoyable experience although at times with inclimate weather can be quite challenging.  It was fun at times and challenging at times but all in all the best was meeting lots of people.

Constant family drama in every department. No job security. Give them an inch and they will walk all over you until they don't like you and wait for you to quit. Training program is pathetic if you call it training. If you enjoy being spoken to like you are stupid and incompetent then this is the company for you. The turnover rate for office and drivers is ridiculous. There is no security for employees that are not in the union.

Top Job Titles	Average salary
Bus driver 1 salary reported	$27.35 per hour
Administrative assistant 1 salary reported	$24.00 per hour
Adjoint administratif 1 salary reported	$24.00 per hour
Customer service representative 4 salaries reported	$18.00 per hour
Accounting assistant 2 salaries reported	$22.50 per hour

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