agent de centre d'appel

bilingual call center representative

call center representative

customer service representative

client services coordinator

Numeris

Success at Numeris, especially as a Market Research Interviewer is luck of the draw in all aspects. If you’re lucky you get a decent manager who wants to help instead of a terrible one who instead of trying to see you succeed they reprimand for your short comings and micro manage you. Success is luck based because it doesn’t matter how hard to try to work, if you don’t get people willing to do your surveys you will not succeed. You can do everything right and still fail. Doesn’t matter what coaching or training they make you do the job Itself is luck based. If you’re planning on moving or purchasing a car or something big, I recommend finding a different job because you will not last here and you definitely don’t want to add a major bill in your life and be forced to work here. It goes both ways though, if you’re really struggling and desperate about to get evicted, this is a great job to just put your head down and grind yourself out of debt (if you don’t really care for quality of life and overall happiness) some managers are terrible as in all work places, the hours are also pretty terrible. If you’re expecting to grow here. Don’t. Especially if you’re hired as a MRI. MRIs are the dogs of the company. Needed but not respected. If you start here as a Market Research Interviewer. They will keep you there because no one wants to do the job and they’re starved for workers. It hasn’t been a year since I’ve been there and I’ve seen 6 people start the training, hit the floor and leave within the week. Mind you this is only on MY TEAM so I can imagine this is happening with all teams throughout the company. All and all If you’ve got loan sharks coming after you or you’re about to be homeless and you need the money, work here but if you care about quality of life, Job security, ability to move up in the company, a job where hard work is rewarded, a job where you can be happy and grow and most importantly a CAREER? Keep searching as you will NOT find it here. You have been warned apply and work here at your own risks. Just remember when you start and you hate it remember that guy on Indeed did tell you what you were getting yourself into. Best of luck to you all job seekers and good riddance to Numeris.

Please don't mind the long review but it's an honest one.
I've been with this company over 3 years and observed a lot. 
As an MRI, there is no growth or development within this company, no raise of pay, no formal training nor support. The company downsized and us MRI had to take over new responsibilities with little training and you're thrown to the wolves. If you have a question the sup takes forever to respond most of the time.The supervisor main concerns are to find your mistakes and not help you. Since we've shifted to new tasks the supervisors are of no help. MRIs have to train and help each other with no recognition or pay increase. 
Summer time you're given Teamo points for working all month long. The upper management gets half day on Fridays. We have to work just because we're given little points which is unfair (we perfer no points as it is nothing compared to be off). 

Management take us for granted and have no respect for us. Your feedback is worthless, the sups from the minute they clock in they are "RED". I won't forget they have favouritism in this company. They will watch as other MRI speak rudely in the chat to each other and will no step in to resolve the issue. Your 1-1 is all about your mistakes, coaching and targets. Nothing progressive, you give your feedback only to be given an excuse for cover up. The monthly survey serves no purpose as there is no change. 

Only good thing is some co-workers and its a  remote job. 
Just as this review is written, it will not be taken into consideration. 




My job as a Market Research Interviewer entails telephoning people by a random computer generator and asking them to participate in surveys. The success rate of getting people to participate in surveys in only 25%, which I find quite challenging. I have little issues with people becoming irate with me, it happens on occasion, but generally ends with them hanging up on me. And that's the worst they can do really; hang up on me. BUT because Numeris is not a well known company to a lot of people, people often question the legitimacy of our company. They hang up on me after only sentence. They don't care to share personal info over the phone (names, mailing address etc) because they don't know who we are. And if I am not able to get a certain number of people to complete these surveys my productivity goes down, and I often get sent home early. 

I like the atmosphere, and the people I work with. I like the perks (BBM points, good wages, vacation pay) of the job, but don't enjoy being hung up on 100+ times a shift. I like working in a call center, but I think I'd prefer an inbound center or outbound, but under different circumstances.

Personally I just thought Numeris was just an average work place. Nothing amazing or terrible. A day of work at numeris is nothing but just sitting at a chair with a PC making outbound calls after calls. After a week or 2 it just gets uninteresting and sometimes motivational. Because it's outbound calls, you have no control over the respondent, so you will have a lot of calls that do not get done. The problem with this is that you must meet a certain quota during your shift (Average calls per hour). If you do not meet this quota within a time frame, you get sent home and do not get paid for the hours that you were originally scheduled for work. On the flip side they won't lay you off if this happens often. As a student that had to go back to school though this didn't really matter in my case, I was only there for the summer so they were going to lose me anyways and having more money in school helps a lot. They do offer volunteer hours to make up for this. Overall maybe the average person could deal with the negatives but in my opinion this is not really a place where you would want to spend your whole career at.

This was the worst experience I ever endured.  They hired me, I did not even apply for this position.  This company found my resume and hired me.  When I began the training, I wasn't in there 3 hours they "shut me down" I was left feeling lost during the process, they sent an offer letter to be signed.  It was a different empolyee (not me) they had hired. with their name, address and other personal information on this person.  A mistake that should not be overlooked. Needless to say, I receive a call the next morning telling me I was terminated with no explanation with the recruiter on the call to add to the embarrassment.  During the training, she elaborated on how Numeris loves and will go out of their way to help a newcomer.  An out and out lie, during the training I was having difficulty finding paperwork it seemed to agitate the trainer I could sense it, not 3 minutes after I asked for help I was "shut down" next day terminated with no explanation to me.  I would stay as far away from this company as possible.  They couldn't even give me a training day without the trainer becoming overwhelmed with her position.  A bad choice.

The corporate culture was welcoming, yet there was a large emphasis on productivity. The more productive you were, the more incentives and fun opportunities to be had. This being said, you were not usually punished for not meeting target unless there was a very large gap. I personally do not like call center work, but it was one of the better environments. My direct supervisors were all nice and seemed more approachable than head management. A typical day would usually have me working on an assigned dialing project for a few hours and then having lunch. I would possibly be on a new project after lunch until dialing time was over. I did get promoted to data entry, which I enjoyed despite the overnight work hours. However, data entry is very strict with time limits and speed. I was not able to hit the speed targets and was subsequently let go. I do not regret my experience, but I am not in a hurry to work at another call centre.

This is a very punitive environment. If you don't meet their target, they send you home early. Everything you achieve is out of fear. They think it is motivating but in fact it is aggressive management.
Breaks are 7 minutes and if you go over that you get 15 minutes deducted from you pay. People that you call hang up as you say your name and the company name because they do not believe that their opinions matter which in fact is true from the company viewpoint. Survey completed is the most important thing as their renewal contract with their client is the only thing that matters. The pay should be called danger pay as you never know when you are going to be sent home. Then days go by without a scheduled shift even weeks. Not a reliable source of income. Those who succeed are aggressive with respondents to obtain their completed survey. Rules are too extreme for the position. No cell phone on you at anytime except on breaks and half hour lunch.
Demoralizing employment if you do not meet their target.
the most enjoyable part of the job is your co-workers who struggle like you do.



Cons

* Higher management is hard to approach * Less experience when it comes to higher management which troubles the team as they can not distribute the work properly * No Process to achieve any task or project * Each person is on its own; No mentoring or help from collogue or hire management * No learning opportunities as the everyone include hire authorities tells you to just finish the task rather than work on the solution * Lack of experience of higher authorities * No management * Managers who does not own the team * Higher authorities of the managers(VP) who acts on his own focus on only his stuff because of lack of technical and management expertise rather than taking side of his team and be a part of team



Advice to Management

* Teach how to own a team * learn to be a leader rather than a boss * improve communication skills of managers * listen to to the problem of the team rather than telling them its their fault because they showed you courage to identify the problems * Don't assume blindly that everything is grate

I used to work night shifts from 5 to 10 or later. I'm assigned to a specific project either in french or english everyday. We get our schedules daily around 2pm. So I'm dialing manually or with the system and I 1conduct surveys over the phone or I'm asking to respondents if they want to participate in surveys that were gonna mail to their addresses. The management team was usually giving us feedbacks about the monitored calls and they also tried to motivate us to reach our productivity with bonus points. We had sometimes foods at work like cookies day or pop corn days, fruits and salads etc. to maintain a happy working place. We had exercise balls too, that was pretty relaxing sometimes. The hardest part of the job was dealing with angry/rude respondents on a daily basis. I learned to remain calm and professional in every situations, I mastered multitasking also. The most enjoyable part of the job was meeting amazing co-workers, and talking over the phone with really nice respondents.

The management is terrible,  you need to go to the washroom, you have to rush and come back fast or they will deduct 3 to minutes of your pay which is not normal,  come on who deducts time of your pay for needing to go use the washroom,  they expect you to hold it... Supervisors there argue with the employees and then they get rid of the employee... Basically they use you for 2-3 months and then you are gone... Don't go there to work, as they will get rid of you sooner or later... All they do there is gossip and pick up people to date... I am telling you Not A Good Place to work at all... They cover up damage to the walls as a supervisor banged a hole in the wall out of frustration with an employee,  crazy... They are not good people to work for.. This is the worst place I ever worked for... They hire anyone because they are so desperate  for the TV and Radio Surveys to be done... The supervisors even talk about the employees by bad mouthing them... Who needs that!!

Top Job Titles	Average salary
Agent de centre d'appel 7 salaries reported	$35,000 per year
Bilingual call center representative 7 salaries reported	$18.00 per hour
Call center representative 2 salaries reported	$16.48 per hour
Customer service representative 1 salary reported	$62,049 per year
Client services coordinator 1 salary reported	$37,595 per year

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