accounts receivable clerk

sales representative

purchasing agent

business systems analyst

accounts payable clerk

PHOENIX A.M.D. INTERNATIONAL

The hours are from 9 - 5, with most departments having daily meetings starting at 9:00am Monday to Thursday for about 30 minutes. On Friday's there's a company wide meeting from 9:00 for approximately 30 minutes but sometimes longer. After the meeting is when your work day will officially start. Sometimes if there are big projects to be done, there's longer hours, but that's voluntary. There are people who will work longer hours either earlier in the morning or later in the evening, but again that's something they choose to do. The owners of the company do not encourage overtime or demand it, they actually will remind people to NOT do that, people complaining about working overtime tend to be the ones that are really bad at setting their own work-life boundaries or managing their own time.

For customer service, it's important to remember that the company is involved in the service plan industry so it can be stressful because you're dealing with people who's appliance or furniture needs repair so they're understandably upset when they call in. The team works hard to support each other, but as like any other customer service job, dealing with the public can be hard and demanding at times, especially since the company is trying it's best to make customers happy. 

If you have problems in the company the president and vice president of the company have openly handed out their cell phone numbers and encourage an open door policy and they'll hear you out. They take ownership of things if they fall through the cracks and more often than not, for those who complain about bad management or feel unheard, it's because they aren't reaching out to the owners or even their own managers because they aren't used to this kind of dynamic in a company. Definitely if you work for this company current or future, talk to them about it because they can't fix what they don't know about! 

The company is fast paced, but it can be stressful if you aren't organized, bad at asking for help and struggle with time management. If you communicate with your team and work to delegate tasks, keep an eye on your time line and you stay on top of things, it can be a lot of fun.

Phoenix claims that everyone who works there is family. Please believe every single red-flag you have heard about companies that call their employees “family” because they do not treat you as such. Ive never felt more disconnected from a company ever, there is little to no respect from management, every single little mistake that you do gets held against you, regardless of how long you’ve been there. There is little to no attempt from management to understand a situation prior to writing you up or lecturing you, even after they tell you “you cant improve if you dont make a mistake.”

The actual workload itself is too much - there is not enough staff in the customer service department to handle the workload, let alone procedures management has come up with. On top of that, they are paying minimum wage for a bilingual position and saying it is a high-pace environment when its really just high stress since there’s not enough employees. There is a high pressure from management to come in early or stay late to work unpaid and finish tasks that cannot be completed during the 8 hour work day, and when you don’t stay late there is an unmistakable attitude change towards you (and your work ethic). There is even a potential for punishment of not completing your tasks prior to leaving. 

Ultimately, Phoenix is not there to be your family, and none of the employees there are your friends, even though they may say that to your face and include it in their creed. 

Phoenix is a company that values its employees. It is an extremely fast paced environment that cannot satisfy everyone. If you have a strong work ethic and dedication, you will exceed within your role. Feedback is valued and taken to hear. The owners of the company are kind and always willing to help out, whether that be at work or in your own personal life outside of work.
The environment in the office is fun and makes working more exciting. There is music playing, people laughing, it really brings everyone closer.
Every company is going to have hurdles, but to have the ability to talk about those issues and see results is what is important.
All in all, Phoenix is about family, the culture is what you need to be dedicated to.
Work hard and you will move mountains.

Management will routinely throw staff under the bus for every little thing. The company values progress for the sake of progress and prides itself on continuously pulling the rug out from under their staff to “keep them on their toes”. Mandatory outside of work volunteer time to better the company which was not compensated. Additional tasks outside of role requirements being assigned without compensation. All under the guise of “we’re a family here and family gives 100% all the time”.

What is the best part of working at the company?
Up until Nov 21st, I enjoyed working here. Management needs shaking up and accountability for themselves. 

What is the most stressful part about working at the company?
Zero direction from management, toxic work life balance, overtime hours with little pay. Zero support. 

What is the work environment and culture like at the company?
Toxic. The mgmt team sets you up to fail, knowing they are doing it. 

What is a typical day like for you at the company?
What was a typical day for me was too many tasks to complete in an 8 hour day and not enough time to complete those tasks with zero guidance.

The work space itself is great, the culture is nice, and the benefits are not bad. However, each department is always super busy and stressed because it's essentially a customer service company that does not have enough staff.  
Also, the major downfall is the pay was not great for the amount of work (plus being bilingual) and stress you experience, especially when things are getting more and more expensive for living costs. 

Having previously worked at this company, I’ve witnessed firsthand the challenges that stem from its leadership. It’s not the dedicated employees, many earning just a tad above minimum wage, who are at fault for the lack of follow-ups on claims. Point the finger at the top-tier management that consistently underpays and understaffs departments. If you’re contemplating joining this team, I’d urge you to reconsider. There are certainly better opportunities out there, with healthier work environments and far superior compensation.

Was able to learn a lot about the industry while working on fun design projects, striving uphold the integrated of being the most innovative in the industry. Work with wonderful people that work well together as part of a team to achieve the end goal.

I’ve been working for over 20 years in different companies, different positions felt respected valued and have taught me many things. I have never felt what a toxic and abusive work environment was until now. Extremely overworked, undervalued and felt management working against me. 

I feel at home, more comfortable and more supported. than I have even been. The company cares for all their employees and provide a great learning environment. It is a fast pace environment as they have explained in my interview. I love the company culture. Looking forward to grow within the company. 

Top Job Titles	Average salary
Accounts receivable clerk 7 salaries reported	$44,000 per year
Sales representative 7 salaries reported	$41,000 per year
Purchasing agent 6 salaries reported	$43,000 per year
Business systems analyst 8 salaries reported	$55,000 per year
Accounts payable clerk 3 salaries reported	$41,000 per year

Working at PHOENIX A.M.D. INTERNATIONAL: company overview and reviews

PHOENIX A.M.D. INTERNATIONAL

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