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Manager, Benefits and Employee Records Admin

TransLink -
Metro Vancouver Regional District, BC

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Job details

Full-time
$100,080–$150,120 a year
7 days ago

Qualifications

Management
Certified Employee Benefit Specialist
Human resources
Organizational skills
Human Resources
Leadership
Communication skills

Full job description

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

Leads the operational delivery of employee benefits, disability and employee records administration services across TransLink entities. Provides day-to-day leadership, direction, coaching, and oversight to a team of benefit administrators, employee records and benefit and recognition specialists to ensure the consistent delivery of high-quality, compliant, and customer-focused services. Monitors day-to-day vendor service delivery, supports the resolution of operational service issues, and escalates significant vendor performance concerns to the Director. Oversees exempt annual flex benefit enrollment, reporting, process optimization, and continuous improvement activities, using operational metrics and key performance indicators to monitor performance, support service excellence, and identify opportunities for improvement.

KEY ACCOUNTABILITIES

Leads the operational delivery of employee benefits, disability administration, and employee records administration services across TransLink entities, ensuring services are accurate, compliant, efficient, and customer focused.

Provides day-to-day leadership, direction, coaching, and oversight to reporting staff, including benefit administrators, employee records staff, and benefit and recognition specialists; manages selection, onboarding, work assignment and review, development, performance management, and other people management practices.

Oversees exempt annual flex benefit enrollment, reporting, and related system or process changes, ensuring accurate employee records and timely completion of required activities.

Monitors changes to legislation, regulations, collective agreements, policies, and procedures, and leads required operational, system, or process changes to support compliance and consistent application across TransLink entities.

Leads the resolution of complex, high-risk, or sensitive benefits, disability administration, and employee records issues, engaging appropriate stakeholders and escalating significant risks, precedents, or vendor performance concerns to the Director or senior leadership as needed.

Monitors day-to-day vendor, contractor, and consultant service delivery; provides work direction where applicable, supports resolution of service issues, and oversees contract compliance within assigned areas of accountability.

Drives continuous improvement by monitoring service delivery standards, operational metrics, key performance indicators, stakeholder feedback, operational practices, industry trends, and emerging issues to improve service quality, efficiency, controls, reporting, data integrity, and the client experience.

Leads projects and initiatives related to benefits, disability administration, employee records administration, process improvement, and systems effectiveness, managing timelines, deliverables, risks, stakeholder engagement, and implementation activities.

Provides senior specialized advice, analysis, and recommendations to the Director and key stakeholders on benefits, disability leave plans, employee records administration, operational risks, service delivery matters, critical issues, and emerging opportunities; participates in related executive-level discussions as required.

Provides input into departmental business planning, defines, monitors, and reports on program and service KPIs and standards, participates in the development of the operating budget, and leads or participates in related initiatives as directed.

Qualifications

EDUCATION AND EXPERIENCE

Degree in Human Resources or a related discipline, and seven (7) years of progressively responsible experience in benefits, disability leave plans, and employee records administration, preferably in a large, unionized environment; or an equivalent combination of education and experience. Achievement of the Certified Employee Benefits Specialist (CEBS) designation is an asset.

OTHER REQUIREMENTS

Advanced knowledge of the theories, principles, practices, methods and techniques of the human resources field, with emphasis on benefits and employee records administration.

Advanced knowledge of relevant employment standards and other regulatory requirements.

Advanced interpersonal and communication skills with ability to address the sensitivity of compensation issues, and to provide specialized expertise, advice and guidance to all levels of the organization

Advanced planning and organizational skills to develop and manage enterprise-wide programs and services

Advanced analytical and problem-solving skills to oversee assessment of compensation matters, including job evaluation, and to manage related solutions and decisions

Solid people management and leadership skills, with the ability to manage directly and indirectly reporting staff, including coaching, development, work direction, performance management, and related people management practices.

Other Information

Make an impact where people, service and strategy come together. We are seeking a collaborative and forward-thinking Manager, Benefits & Employee Records Administration to lead the administrative delivery of essential benefits, disability plans, and employee records services across TransLink. In this leadership role, you will coach and develop a skilled team, strengthen service quality and compliance, resolve complex issues, and drive meaningful improvements through data, technology and strong partnerships. If you are an experienced HR leader who is passionate about creating an exceptional employee experience and turning operational challenges into better, smarter ways of working, we invite you to apply.

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

The salary for this position ranges from $100,080 - $150,120 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: July 22, 2026
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected].

Apply Now

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