Calgary, Ab Customer experience & scheduling coordinator Jobs – 102 Openings This Week

Customer Service Coordinator
Ocean Mechanical Inc. —Calgary, AB
- From $23 an hour
- Full-time
- Google Suite
- Customer service
- High school diploma or GED
- Paid time off
Quick apply
Regulatory analyst – intermediate
Alberta Utilities Commission —Calgary, AB
- $1–$2 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Paid time off
- Work from home
Quick apply
1d
Regulatory analyst – developmental
Alberta Utilities Commission —Calgary, AB
- $1–$2 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's
- Paid time off
- Work from home
Quick apply
1d
Technical Account Manager (Inside Sales)
Confidential —Calgary, AB
- From $55,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
1d
General Manager
Fix Network Restoration —Calgary, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
2d
Internal Service Advisor
Confidential —Calgary, AB
- $50,000–$60,000 a year
- Immediate opening
- Driving
- Organizational skills
- In-person
Quick apply
14d
Junior Estimator/Business Development Coordinator
NuHome Exterior Group —Calgary, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
1d
Service Coordinator/Customer service Representative
Hi-Tech Cabinets and Closets Inc. —Calgary, AB
- Full-time
- Sales
- Customer service
- Presentation skills
Quick apply
Client Experience Coordinator
Lux Windows and Glass Ltd —Calgary, AB
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Dental care
- Paid time off
Quick apply
12d
Customer Service & Field Coordinator
Yardworx —Calgary, AB
- $55,000–$65,000 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Wellness program
- Mileage reimbursement
Quick apply
8d
Client Services Coordinator
Maple Respiratory Group Inc. —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- High school diploma or GED
- Dental care
- Life insurance
Quick apply
7d
Guest Experience & Tour Coordinator
Vancouver Toonie Tours Ltd —Calgary, AB
- $19–$24 an hour
- Full-time
- Spanish
- Sales
- Customer service
- Dental care
Quick apply
Facilities & Programs Coordinator
Marda Loop Communities Association —Calgary, AB
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
13d
Guest Services Coordinator
South Fish Creek Recreation Association —Calgary, AB
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Quick apply
8d
Intake Coordinator
IME RESOURCES LLC —Calgary, AB
- $23–$26 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
Quick apply
Portfolio Resource Coordinator - Calgary Healthcare
Paladin Security —Calgary, AB
- $46,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Client Services Coordinator
ParaMed —Calgary, AB
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Dental care
- Employee assistance program
Quick apply
Service Coordinator
Ainsworth Inc. —Calgary, AB
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Dental care
Quick apply
After Hours Client Service Coordinator
Bayshore HealthCare —Calgary, AB
- Hybrid work
- Customer service
- English
- Microsoft Office
- Dental care
- Paid time off
14d
APPOINTMENT COORDINATOR
Lexus of Calgary —Calgary, AB
- Full-time
- Customer service
- English
- Databases
Quick apply

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Customer Service Coordinator

Ocean Mechanical Inc. -
Calgary, AB

Quick apply

Job details

Permanent | Full-time
From $23 an hour

Qualifications

Google Suite
Customer service
High school diploma or GED
Plumbing
Data entry
Organizational skills
Typing
Construction experience
Associate's degree
Communication skills

Full job description

About Ocean Mechanical:
Ocean Mechanical is a leading plumbing and heating company dedicated to providing top-quality service to our residential and commercial clients. We pride ourselves on our professionalism, expertise, and commitment to customer satisfaction. We are seeking a highly organized and detail-oriented Service Coordinator to join our growing team.

Job Summary:
The Service Coordinator is the central hub of our service operations, responsible for efficiently managing the scheduling, dispatching, and tracking of our plumbing and heating technicians. This role requires exceptional organizational skills, a strong customer service focus, and the ability to thrive in a fast-paced environment. The Service Coordinator ensures smooth communication between technicians, customers, and other internal departments, contributing significantly to our overall service delivery and customer satisfaction.

Key Responsibilities:

Scheduling & Dispatching: Receive incoming service requests via phone, email, and online portals. Schedule and dispatch plumbing and heating technicians for service calls, installations, and maintenance appointments, optimizing routes and maximizing efficiency.Prioritize emergency calls and reallocate resources as needed to meet urgent customer needs. Maintain and update technician schedules, including time off, training, and special assignments.
Customer Communication: Serve as the primary point of contact for customers regarding service inquiries, scheduling, and updates. Provide accurate estimated arrival times for technicians and communicate any delays proactively. Address customer concerns and resolve scheduling conflicts or service issues promptly and professionally. Follow up with customers post-service to ensure satisfaction.
Technician Support: Provide technicians with all necessary job details, customer information, and service history prior to dispatch. Assist technicians with administrative tasks, such as obtaining parts, getting approvals, or rescheduling follow-up appointments. Act as a liaison between technicians and other departments (e.g., parts, sales, management).
Record Keeping & Administration: Maintain accurate and detailed records of all service requests, dispatch logs, customer interactions, and job statuses in the company's service management software. Generate reports on service performance, technician utilization, and customer feedback. Process service agreements, warranties, and other related documentation. Assist with invoicing and payment processing as needed.
Office Support: Answer incoming phone calls and direct them appropriately. Manage general office duties as required.Contribute to a positive and collaborative team environment.

Qualifications:

High school diploma or equivalent; associate's degree or higher preferred. Proven experience (2+ years) in a dispatching, scheduling, or service coordination role, preferably within the plumbing, HVAC, or construction industry. Excellent communication skills, both written and verbal, with a professional and friendly demeanor. Strong organizational skills and attention to detail. Proficiency with service management software and Google Suite is preferred. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Strong problem-solving abilities and a calm, decisive approach to unexpected challenges. Customer-focused mindset with a commitment to delivering exceptional service. Ability to work independently and as part of a team.

Preferred Skills (but not required):

Knowledge of plumbing and heating terminology.

What We Offer:

Competitive salary based on experience. Benefits. Paid time off and holidays. Opportunities for professional development and growth. A supportive and collaborative work environment.

To Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.

Ocean Mechanical is an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits:

Casual dress
Company events
On-site parking

Experience:

Customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience & scheduling coordinator jobs in calgary, ab

Customer Service Coordinator

Regulatory analyst – intermediate

Regulatory analyst – developmental

Technical Account Manager (Inside Sales)

General Manager

Internal Service Advisor

Junior Estimator/Business Development Coordinator

Service Coordinator/Customer service Representative

Client Experience Coordinator

Customer Service & Field Coordinator

Client Services Coordinator

Guest Experience & Tour Coordinator

Facilities & Programs Coordinator

Guest Services Coordinator

Intake Coordinator

Portfolio Resource Coordinator - Calgary Healthcare

Client Services Coordinator

Service Coordinator

After Hours Client Service Coordinator

APPOINTMENT COORDINATOR

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