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Client Services Representative
Nova Scotia SPCA —Dartmouth, NS
- From $18 an hour
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
- Store discount
- Dental care
Quick apply
6d
Animal Care Attendant
BCSPCA —Surrey, BC
- $21.52 an hour
- Full-time
- High school diploma or GED
- Computer skills
Animal Care Attendant
The Ontario SPCA and Humane Society —Orillia, ON
- $20 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
6d
Animal Centre Supervisor
The Ontario SPCA and Humane Society —Cornwall, ON
- $55,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- Administrative experience
- Dental care
- Vision care
Quick apply
Préposé(e) au chenil
SPCA Roussillon —Delson, QC
- $18.50 an hour
- Weekends as needed
- Management
- Heavy lifting
- Customer service
Quick apply
10d
Intervenant.e en comportement animal
SPCA de Montréal —Montréal, QC
- $22.97 an hour
- Part-time
- Bilingual
- Customer service
- English
- Store discount
- Paid time off
Quick apply
1d
Responsable des ressources humaines
SPCA de l'Outaouais —Gatineau, QC
- $61,360–$67,450 a year
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's
- Dental care
- Paid time off
Quick apply
3d
Field Sales Agent
Athena Direct —Ottawa, ON
- $600–$2,000 a week
- Full-time
- Sales
- Communication skills
Quick apply
6d
Animal Care Attendant - ACA1
BCSPCA —Port Alberni, BC
- $22 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Customer Care Representative
The Ontario SPCA and Humane Society —Greater Napanee, ON
- $20 an hour
- Part-time
- Customer service
- High school diploma or GED
- Communication skills
Quick apply
3d
Animal Care Attendant - ACA1
BCSPCA —Castlegar, BC
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d

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College and/or university degree or an equivalent combination of education in marketing, fundraising or related field. Advanced knowledge of Raiser’s Edge.
$50,000–$58,000 a year
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Client Services Representative

Nova Scotia SPCA -
Dartmouth, NS

Quick apply

Job details

Full-time
From $18 an hour
6 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
High school diploma or GED
Data entry
Organizational skills
Communication skills
Hospital experience
Time management

Full job description

Tartan Tails Veterinary Hospital – Dartmouth, Nova Scotia

Job Type: Full-Time, Permanent

Compensation: From $18.00/hour, with additional considerations based on skill and experience

Hours: Full-Time (Minimum 32 hours/week)

Start Date: As soon as available

Be the welcoming face of a hospital that's making veterinary care more accessible.

Do you love helping people just as much as you love animals? Are you someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in providing exceptional customer service?

Tartan Tails Veterinary Hospital is looking for a compassionate, energetic, and highly organized Client Services Representative to join our growing team.

As part of the Nova Scotia SPCA, Tartan Tails is more than a traditional veterinary hospital. We provide high-quality, spectrum-of-care veterinary medicine that helps pets receive the care they need while supporting the people who love them. Every day is busy, rewarding, and different.

Our Client Services Representatives are at the heart of everything we do. You are often the first person our clients meet or speak with, setting the tone for every visit while helping ensure the hospital runs efficiently. If you enjoy working with people, communicating with confidence and empathy, and being part of a collaborative team that truly makes a difference in the community, we'd love to hear from you.

Key Duties and Responsibilities:

As a Client Services Representative, you will:

Client Care & Communication

Welcome clients and visitors in a warm, professional, and compassionate manner.
Answer a high volume of incoming phone calls, emails, and in-person inquiries.
Schedule, confirm, and manage appointments efficiently.
Provide accurate information about hospital services, appointments, and procedures.
Guide clients through check-in, payment, paperwork, and discharge processes.
Respond to client concerns with empathy while helping de-escalate challenging situations.
Maintain accurate client records and document communications within the practice management software.
Communicate effectively with veterinarians, technicians, assistants, and leadership to ensure seamless patient care.

Administrative Responsibilities

Maintain accurate client and patient records.
Support daily administrative functions and hospital operations.
Assist with reports and other administrative tasks as required.
Help support hospital initiatives and Nova Scotia SPCA programs.
Contribute to a positive, respectful, and team-focused workplace.
Perform other duties as assigned.

What We're Looking For

We're looking for someone who genuinely enjoys serving the public and creating positive experiences for clients, even during stressful situations.

The ideal candidate will have

Previous experience in customer service, reception, or client-facing role.
A passion for helping people and their pets.
Outstanding verbal and written communication skills.
Strong organizational and multitasking abilities.
Excellent attention to detail and accuracy with data entry.
Confidence working in a fast-paced, high-volume environment with frequent interruptions.
The ability to remain calm, professional, and compassionate under pressure.
Strong problem-solving and time management skills.
A collaborative approach and willingness to support the entire hospital team.

Assets

Experience working in a veterinary hospital or animal care environment.
Experience using EzyVet or other veterinary practice management software.
Completion of a related post-secondary program.

If you bring exceptional customer service skills and a willingness to learn, we'll provide the veterinary-specific training you need to succeed.

What We Offer

Comprehensive health and dental benefits after three months of employment.
Employee Assistance Program
RRSP matching after one year.
Employee recognition and rewards program.
Employee discounts on veterinary services, pet food, and Nova Scotia SPCA thrift stores.
Opportunities for ongoing learning and professional development.
The chance to be part of a team that makes a meaningful impact on animal welfare and access to veterinary care in our community.

Physical Requirements

Physical ability to sit, as well as walk and/or stand on your feet throughout a normal workday, is required.
Physical ability to lift and carry 40 pounds
Ability to work in a busy hospital environment with frequent interruptions and changing priorities.

Hours of Work

This is a full-time permanent position requiring a minimum of 32 hours per week.

The hospital is open Monday through Friday, with some scheduled shifts extending until 7:00 p.m. to support client care. No weekends, statutory holidays, on-call responsibilities, or regularly scheduled overtime shifts.

How to Apply

Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify.

Please submit your resume and cover letter, including your salary expectations, to [email protected].

Please quote "CSR – Dartmouth" in the subject line of your email.

As part of our recruitment process, selected applicants will be asked to complete behavioral and cognitive assessments, along with screening questions.

We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
Flexible schedule
Paid time off
RRSP match
Store discount

Education:

Secondary School (preferred)

Experience:

Customer service: 1 year (preferred)
Administrative: 1 year (preferred)

Work Location: In person

Quick apply

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