Saskatoon, Sk Support analyst Jobs – 29 Openings This Week

Service Assurance Analyst, Incident
Nutrien (Canada) Holdings ULC —Saskatoon, SK
- $82,700–$153,600 a year
- Full-time
- Analysis skills
- Bachelor's
- No university degree
3d
Information Management Coordinator
City of Saskatoon —Saskatoon, SK
- $93,293.52–$109,486.56 a year
- Temporary
- Computer Science
- Project management
- Presentation skills
2d
Data Analyst
Saskatchewan Indian Gaming Authority —Saskatoon, SK
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Programmer Analyst
City of Saskatoon —Saskatoon, SK
- $85,754.16–$89,817.84 a year
- Temporary
- Computer Science
- Windows
- Microsoft Office
2d
Sr Solution Analyst, IT, Enterprise Apps
Nutrien (Canada) Holdings ULC —Saskatoon, SK
- $91,000–$169,000 a year
- Full-time
- Computer Science
- Engineering
- Agile
- Dental care
- Tuition reimbursement
5d
Business Analyst, Payroll
Metrolinx —Canada
- $82,683 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
23h

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Service Assurance Analyst, Incident

Nutrien (Canada) Holdings ULC -
Saskatoon, SK

Apply Now

Job details

Full-time
$82,700–$153,600 a year
3 days ago

Qualifications

Incident management
Information Systems
Analysis skills
Bachelor's
ITIL
ServiceNow
College diploma
Business
Communication skills

Full job description

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

This position reports to the Supervisor, Service Assurance - Incident.

This position is part of the Global Service Assurance function, focused on maintaining the stability and performance of critical business services. The Service Assurance Analyst leads Major Incident response and supports proactive service restoration in a global, 24x7 environment.

Working within a 24x7 team, this role partners with technical teams, vendors, and business stakeholders to restore services quickly, minimize impact, and continuously improve incident management practices.

What You'll Do:

Major Incident Management (Facilitation)

Lead and coordinate Major Incident (P1) response end-to-end, ensuring timely restoration of services and minimal business disruption
Act as the central command point during incidents, driving collaboration across technical teams, vendors, and stakeholders
Facilitate rapid response (SWAT / critical response P2) activities to prevent escalation and mitigate business impact
Make real time decisions under pressure, including escalation to leadership when required
Ensure adherence to incident management standards, SLAs, and governance practices
Partner with teams to proactively identify and respond to service degradation
Leverage ServiceNow to manage and prioritize incidents
Utilize CMDB insights to assess business service impact and prioritize resolution efforts
Identify patterns and risks that could lead to major incidents and drive preventative actions
Provide clear, concise, and timely communications to technical teams, business stakeholders, and executive leadership during incidents
Build trust through strong stakeholder engagement, ensuring transparency in status, impact, and resolution timelines
Act as a liaison between business, IT, and vendors during critical events
Produce high-quality Incident Summary Reports (ISR) and facilitate effective transition to Problem Management
Participate in and facilitate Post-Incident Reviews (PIRs) to ensure root cause identification and prevent recurrence
Analyze incident trends and performance metrics to identify improvement opportunities
Drive improvements in:
- Mean Time to Restore (MTTR)
- Major incident reduction
- SLA adherence
- Incident quality and documentation
Participate in a 24x7 on-call rotation within a global support model, with potential transition to a 6am–6pm shift schedule
Collaborate with Vendor Management to ensure alignment to incident response expectations and SLAs
While this role is primarily operational with a focus on Incident Management, the individual is expected to support across all ITSM areas, including but not limited to Request, Problem, Change, Business Continuity and CMDB, demonstrating versatility skill set.

What You'll Bring:

College diploma or university degree in business administration, information systems, or a related field, or equivalent experience
3-5 years of related experience
Significant experience in Major Incident Management within large enterprises, preferably with hands-on experience in ServiceNow and ITIL frameworks
Demonstrated expertise in leading major incidents, SWAT initiatives
Solid understanding of ITIL practices, particularly Incident, Problem, and Change Management
Demonstrated strength in conflict resolution, effectively guiding and influencing teams to reach positive outcomes while fostering strong, collaborative partnerships
Strong analytical and problem-solving skills, with a pragmatic approach to incident resolution
Excellent communication skills, including the ability to write clearly and succinctly across a variety of communication settings and styles
Proven ability to organize and plan effectively to meet both short- and long-term objectives, with a strong focus on incident management excellence
Ability to build positive working relationships across all levels within the organization and externally with partners, fostering trust and collaboration
Experience working with large-scale environments with complex, matrixed organizations
Ability to operate independently, with a strong focus on delivering results in high-pressure situations
Demonstrate calmness under pressure and strong situational leadership

Ready to make an impact with us? Apply today!

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, and Instagram.

Apply Now

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support analyst jobs in saskatoon, sk

Service Assurance Analyst, Incident

Information Management Coordinator

Data Analyst

Programmer Analyst

Sr Solution Analyst, IT, Enterprise Apps

Business Analyst, Payroll

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