Atco Jobs

Advisor, Customer Care
ATCO Corporate —Calgary, AB
- Full-time
- Sales
- Customer service
- Salesforce
- Wellness program
6d
Senior B2B Energy Sales Consultant (Commercial Sales)
Powerbill Utility Billing Solutions Inc. —Calgary, AB
- Up to $250,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Communication skills
- Mileage reimbursement
- Dental care
Quick apply
Cook, Blue Flame Kitchen
ATCO Blue Flame Kitchen —Calgary, AB
- $18–$21 an hour
- Full-time
- Customer service
- Cooking
- English
Quick apply
Intermediate Engineer (Distribution Design)
Hardline Engineering —Edmonton, AB
- $80,000–$110,000 a year
- Full-time
- CAD
- Engineering
- Organizational skills
- Dental care
- Paid time off
Quick apply
Contracts Administrator
ATCO Structures & Logistics —Cookstown, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
1d
Apprentice Electrician
ATCO Structures & Logistics —Kamloops, BC
- $27–$34 an hour
- Full-time
- Hotel
Site Project Coordinator
ATCO Structures & Logistics —Langley, BC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Roofing Labourer - 3 Month Contract (6x1 Shift)
Convergint Technologies Ltd —Calgary, AB
- 12 hour shift
- Designated paid holidays
- Dental care
Quick apply
9d
Roofing Labourer - 3 Month Contract (6x1 Shift)
Convergint Technologies Ltd —Edmonton, AB
- 12 hour shift
- Designated paid holidays
- Dental care
Quick apply
9d
Clerk V (Inventory Planner)
ATCO Ltd. - Common Groups —Edmonton, AB
- $6,174–$7,470 a month
- Full-time
- Microsoft Office
- Administrative experience
- High school diploma or GED
- Relocation assistance
3d
Contract Administrator
ATCO Ltd. - Common Groups —Edmonton, AB
- $7,673.82–$9,619.86 a month
- Full-time
- High school diploma or GED
- Project management
- Travel
- Relocation assistance
3d
Plumber Journeyman/ Apprentice
ATCO Structures & Logistics —Kamloops, BC
- $31.73–$38.50 an hour
- Full-time
Représentant, Ventes Internes
ATCO Structures & Logistics —La Prairie, QC
- Full-time
- Bilingual
- Microsoft Excel
- English
- Profit sharing
10d
Sheet Metal/HVAC Apprentice 2nd, 3rd, 4th year, Journeyman
ATCO Structures & Logistics —Calgary, AB
- Full-time
- Hotel
- HVAC
- Manufacturing
Architectural Technologist
ATCO Structures & Logistics —Grimsby, ON
- Full-time
- Hotel
- Organizational skills
- Construction experience
Gasfitter
ATCO Gas and Pipelines —Vegreville, AB
- Weekends as needed
- High school diploma or GED
- Wellness program
13d
Senior Accountant / Accountant
ATCO Electric —Edmonton, AB
- Full-time
- Oracle
- Microsoft Office
- Bachelor's
- Tuition reimbursement
- Paid time off
7d
Human Resources Generalist
ATCO Structures & Logistics —Grimsby, ON
- Full-time
- Bilingual
- English
- Hotel
Journeyman HVAC
ATCO Structures & Logistics —Kamloops, BC
- $31.73–$45.00 an hour
- Full-time
- Hotel
- HVAC
Supervisor, Geospatial
ATCO Gas and Pipelines —Calgary, AB
- Full-time
- Engineering
- Project management
- Construction experience
2h

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Advisor, Customer Care

ATCO Corporate -
Calgary, AB

Apply Now

Job details

Full-time
6 days ago

Qualifications

Sales
Customer service
Salesforce
English
Microsoft Office
High school diploma or GED
Typing
Mobile devices

Full job description

Customer Service Representative. Or as we like to say, Customer Care Advisor!

We’re looking for a Customer Care Advisor to join our diverse and vibrant team and become part of the ATCO family. ATCO Energy operates two lines of business comprising its Energy and Home Services division.

At the Customer Care Centre (CCC), we’re far more than just a regular call center: we’re a community built on encouragement, support, and positivity. Here, you can look forward to a vibrant downtown environment filled with a bright and welcoming atmosphere, complimentary coffee, and engaging events that make every day enjoyable. We take pride in making a real difference for our customers. We like to call ourselves the A-Team!

The Role

This role focuses on helping ATCO Energy customers turn everyday home and business challenges into smart, simple and relevant solutions that make life easier. As part of our exciting growth, Customer Care Advisors will have the opportunity to expand their skills by supporting both ATCO Energy Home Services and ATCO Energy clients. With operations running six days a week, these roles are perfect for candidates who value flexibility and are eager to be part of a dynamic, collaborative team.

On a daily basis you’ll…

Be the direct support line for customers via multiple channels including phone, chat, and email.
Cross-sell ATCO Energy's various lines of business to enable customers to take advantage of a wider range of our services.
Discuss energy bills with customers and provide appropriate solutions.
Be responsible for managing personal KPI’s to support overall business goals.
Ensure the timely resolution of customer complaints and maintain a positive customer experience.
Ask questions to provide solutions for current and potential customers.
Sell a multitude of products and services for home and business needs.
Provide residential and business support to energy customers.
Maintain financial accounts by processing customer adjustments.
Open and maintain customer accounts by recording account information.
Address product or service concerns by understanding the complaint, identifying the cause, providing a solution, making corrections quickly, and confirming resolution.

Who you are:

You love the excitement of a fast-paced environment and thrive under pressure.
You are a great listener and can make each customer feel special.
You are incredibly detail-oriented, which is just what we like.
You think quickly on your toes and trust your judgement.
You understand the environment we’re building here at ATCO Energy and naturally bring that feel-good vibe with you to the office.

What you have:

High School Diploma or equivalent is required
Customer service experience, customer contact center experience is required
1 year of sales experience, in-bound or outbound required
Excellent command of the English language: Oral and written
Experience with Talkdesk and/or Salesforce is an asset
Strong knowledge of PCs and strong keyboarding skills (min 40 wpm)
Proficient in Microsoft Suite applications
Available to work during hours of operation that span 6 days/week and flexible to move shifts
Comfortable with social media, smartphones, online tools and mobile apps

Why Join ATCO Energy?

If you’re not yet convinced that working at ATCO Energy could be the smartest decision you ever made, we also offer*

Competitive compensation, pension matching, and employee share options.
Volunteering (during work hours) program and charitable donation matching.
Hybrid work schedule, meeting-free Fridays, and Work from Anywhere August!
Well-Being @ATCO Health & Wellness Program!
Wellness and psychologist coverage up to $3,000 per family
Fertility Drugs & Treatment Benefits
Adoption benefits
Flexible public holidays
Your birthday off
So much more!

Benefits eligibility may vary depending on full-time, part-time, or casual status

This role is located at the Customer Care Centre in Calgary, Alberta.

Salary for full-time employees is $49,000 but that’s just the beginning! There’s a lot of room for progression.

Apply Now

Refine Your Search

Advisor, Customer Care

Senior B2B Energy Sales Consultant (Commercial Sales)

Cook, Blue Flame Kitchen

Intermediate Engineer (Distribution Design)

Contracts Administrator

Apprentice Electrician

Site Project Coordinator

Roofing Labourer - 3 Month Contract (6x1 Shift)

Roofing Labourer - 3 Month Contract (6x1 Shift)

Clerk V (Inventory Planner)

Contract Administrator

Plumber Journeyman/ Apprentice

Représentant, Ventes Internes

Sheet Metal/HVAC Apprentice 2nd, 3rd, 4th year, Journeyman

Architectural Technologist

Gasfitter

Senior Accountant / Accountant

Human Resources Generalist

Journeyman HVAC

Supervisor, Geospatial

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