Calgary, Ab Application analyst Jobs – 97 Openings This Week

Remote Client Services Analyst
QHR Technologies Inc —Calgary, AB
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
3d
Enterprise Systems and Data Analyst
Vermilion Energy —Calgary, AB
- Full-time
- Microsoft Excel
- Computer Science
- Engineering
8d
Tech/Facility Support Analyst, UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Part-time
- Computer Science
- Customer service
- Writing skills
12d
Business Support Analyst
Cenovus Energy —Calgary, AB
- Full-time
- Business
- Communication skills
- Marketing
- Dental care
- Life insurance
1d
Support Analyst
403Tech —Calgary, AB
- Computer Science
- Customer service
- Microsoft Office
Intermediate Analyst, People Technology
WestJet —Calgary, AB
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
3d
Business Analyst II – Microsoft Dynamics & Enterprise Solutions
Finning International Inc. —Calgary, AB
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analyst
Hexagon —Calgary, AB
- Full-time
- Hybrid work
- Salesforce
- ERP systems
- SQL
Junior Systems Analyst
WestJet —Calgary, AB
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
3d
Business Analyst
MNP —Calgary, AB
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
3d
WMS Analyst - Global Warehouse Technology
HelloFresh —Calgary, AB
- $76,000–$82,000 a year
- Weekends as needed
- Microsoft Excel
- SQL
- Bachelor's
- Dental care
- Paid time off
Quick apply
14d
Senior Analyst, Value Realization & Analytics - Saskatoon, SK or Calgary, AB
Nutrien Ag Solutions, Inc —Calgary, AB
- $87,000–$161,500 a year
- Full-time
- Engineering
- Bachelor's
- No university degree
Sr Solution Analyst, IT, Enterprise Apps
Nutrien (Canada) Holdings ULC —Calgary, AB
- $91,000–$169,000 a year
- Full-time
- Computer Science
- Engineering
- Agile
- Dental care
- Tuition reimbursement
Sr Analyst, Global HRIS
Nutrien (Canada) Holdings ULC —Calgary, AB
- $82,700–$153,600 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's
- Dental care
- Tuition reimbursement
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
Senior Business Analyst - Health Insurance (Fully Remote)
CoverGo —Calgary, AB
- Full-time
- Remote
- English
- Bachelor's
- Agile
Quick apply
Human Capital Systems Analyst
MNP —Calgary, AB
- Bilingual
- Microsoft Excel
- Computer Science
Information Technology (IT)
Miller Thomson —Calgary, AB
- Full-time
- Writing skills
- English
- Microsoft Office
- Disability insurance
- Dental care
Business Analyst
WestJet —Calgary, AB
- Full-time
- Presentation skills
- Bachelor's
- Business
Quick apply
12d
Facility Asset Management Analyst
City of Calgary —Calgary, AB
- $44.01–$58.82 an hour
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d

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application analyst jobs near calgary, ab

Remote Client Services Analyst

QHR Technologies Inc -
Calgary, AB

Quick apply

Job details

Full-time
$45,000 a year
3 days ago

Qualifications

Software troubleshooting
Process improvement
Computer skills
Typing

Full job description

Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.

Essential Functions:

Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.

Additional duties and expectations:

Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Core Competencies:

Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.

Qualifications:

Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)

Compensation and Logistics:

Base salary of $45,000.00 annually
Full-time, permanent
This is a remote/work-from-home position
No travel required

Quick apply

Refine Your Search

application analyst jobs in calgary, ab

Remote Client Services Analyst

Enterprise Systems and Data Analyst

Tech/Facility Support Analyst, UCalgary Continuing Education

Business Support Analyst

Support Analyst

Intermediate Analyst, People Technology

Business Analyst II – Microsoft Dynamics & Enterprise Solutions

Business Analyst

Junior Systems Analyst

Business Analyst

WMS Analyst - Global Warehouse Technology

Senior Analyst, Value Realization & Analytics - Saskatoon, SK or Calgary, AB

Sr Solution Analyst, IT, Enterprise Apps

Sr Analyst, Global HRIS

Bilingual Service Desk Analyst

Senior Business Analyst - Health Insurance (Fully Remote)

Human Capital Systems Analyst

Information Technology (IT)

Business Analyst

Facility Asset Management Analyst

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