Help desk analyst Jobs

Functional Analyst
Engineers and Geoscientists BC —Burnaby, BC
- $86,500–$96,500 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Scripting
IT Support Analyst
Specsavers —Mississauga, ON
- $55,000–$65,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Profit sharing
- Dental care
11d
Technical Support Analyst
BDO —Oakville, ON
- $56,000–$84,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Paid time off
13d
Information Technology Analyst I
McKercher LLP —Saskatoon, SK
- Weekends as needed
- Computer Science
- Windows
- Bachelor's
- Wellness program
- Dental care
Quick apply
Network Analyst
Peoples Group —Toronto, ON
- $80,000–$90,000 a year
- Monday to Friday
- Hybrid work
- Computer science
- Azure
- Computer Science
- Profit sharing
- Paid time off
4d
IT Systems Analyst
Fitness World —Richmond, BC
- $60,000–$70,000 a year
- Full-time
- Azure
- Computer Science
- SQL
- Dental care
Service Desk Analyst
Longo's —Vaughan, ON
- On call
- Azure
- Computer Science
- Software troubleshooting
1d
IT Service Delivery Analyst
Canadian Nuclear Laboratories —Chalk River, ON
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
Technical Support Analyst
Acturis —Victoria, BC
- $54,000–$57,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Statistical Analyst, Clinical Programs, BC Transplant – Vancouver, BC
BC Transplant —Vancouver, BC
- $76,111–$109,409 a year
- Full-time
- Oracle
- Master's degree
- Databases
Contact Center Platform - Data Analyst
Government of Alberta —Edmonton, AB
- $83,258–$114,316 a year
- Remote
- Computer science
- Computer Science
- No experience needed
8d
IT Service Delivery Analyst
goeasy —Mississauga, ON
- $82,500–$88,000 a year
- On call
- Computer science
- Computer Science
- Engineering
- Tuition reimbursement
Quick apply
Technical Analyst II, Field
Bird Construction —Vancouver, BC
- $60,000–$85,000 a year
- Full-time
- Customer service
- Analysis skills
- Organizational skills
Business Analyst and Project Support, Payroll - BC Clinical & Support Services
PHSA —Burnaby, BC
- $69,218–$99,501 a year
- Temporary
- Computer Science
- Project management
- Bachelor's
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Service Desk Lead
Concert Properties LTD. —Vancouver, BC
- $90,000–$110,000 a year
- On call
- Computer science
- Microsoft Outlook
- Computer Science
Quick apply
Service Desk Analyst
Compugen Inc —Calgary, AB
- Customer service
- Microsoft Office
- IT
8d
Business Analyst (Commodities Trading)
Exadel Inc (Website) —Toronto, ON
- $100,000–$130,000 a year
- Remote
- No experience needed
- English
- Analysis skills
- Disability insurance
- Dental care
Analyste Support IT / IT Support Analyst (Bilingual)
Keyloop —Montréal, QC
- Bilingual
- Azure
- Organizational skills
Tier 1 - Technical Support Representative
Beanfield Technologies Inc. —Toronto, ON
- $23–$25 an hour
- Contract
- Hybrid work
- In-person
Quick apply

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Functional Analyst

Engineers and Geoscientists BC -
Burnaby, BC

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Job details

Full-time
$86,500–$96,500 a year

Qualifications

Computer Science
Post-secondary education
Process improvement
Bachelor's
Scripting
SharePoint
Software development
Unit testing
PMI Certification
Business requirements
Debugging
Help desk
Information Technology

Full job description

Engineers and Geoscientists British Columbia is currently searching for a Functional Analyst to join our team in Burnaby!

The Functional Analyst at EGBC plays a crucial role in enhancing off the shelf systems such as Microsoft Teams, SharePoint and Office365, to support existing and improved business processes. They recommend and configure off the shelf solutions to meet the needs of EGBC and system users. This involves conducting thorough assessments of current systems, gathering and documenting business requirements, and collaborating with key personnel to ensure alignment with EGBC's goals. They analyze systems, identify areas for improvement, and develop plans to implement new configurations, installations, or updates of existing systems that can benefit the organization. The Functional Analyst also provides training and support to end-users, ensuring they can effectively utilize new systems. By bridging the gap between business needs and technology solutions, the Functional Analyst ensures efficient and effective operations, ultimately driving business success and innovation.

Our organization - one of BC's Top Employers – offers a competitive salary, comprehensive and generous benefits, an inclusive culture, and a hybrid work environment. Full details on our compensation and benefits value offering can be found below.

WHAT YOU WILL BE DOING

Administering interviews, workshops, and surveys with business users, managers, and other audiences to gather detailed business requirements.
Developing detailed process maps to visualize current workflows and identify areas for improvement.
Analyzing existing off the shelf systems and business processes to identify inefficiencies, gaps, and areas for improvement.
Preparing IS and system users for upcoming feature and functional changes.
Ensure the compliance and security of solutions with relevant regulations such as FIPPA and incorporates robust security measures.
Designing technical specifications and system designs based on business requirements, including the creation of prototypes and mock-ups to visualize proposed solutions and gather feedback from audiences.
Collaborating with IS Infrastructure and Development teams to design system architecture that will support the functional requirements of a solution and complement existing IS services. Identifying and defining integration points with other systems and ensuring seamless data flow.
Overseeing and engaging in the implementation of new systems or updates, ensuring they are completed on time and within budget.
Conducting quality assurance testing, including unit testing, integration testing, and user acceptance testing (UAT).
Creating detailed documentation, including user manuals, system specifications, and training materials.
Scripting to perform data extraction, transformation, analysis and automate repetitive tasks and integrate various third-party software systems to enhance efficiency and streamline processes.
Training employees on new systems and processes through sessions and workshops. Developing training materials and conducting training sessions for end-users to ensure they can effectively use the new system.
Collaborate with the Project Management Office to move projects forward and follow project management and change management recommended practices.
Other duties as assigned by direct leader and, as appropriate, members of the divisional leadership team.

WHAT YOU BRING TO THE TABLE

The successful applicant will possess the following:

5+ years of relevant previous experience in detailing, documenting and implementing technology solutions.
Bachelor's degree in Information Technology, Computer Science, or related is preferred.
Certifications like PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional) can be advantageous.
3+ years of experience assisting clients with implementing software applications.
3+ years of experience in leading and managing projects, particularly those involving software development, system implementation, or process improvement.
3+ years of experience with software development life cycles, scripting, debugging, and data analysis.
Experience working in a support help desk or software support capacity.

WHAT'S IN IT FOR YOU

Each member of our team contributes to public safety in BC and helps us deliver on our vision of "modern regulation for a resilient world." We serve the public as an inclusive, progressive, and future-focused regulator. Our Strategic Plan also places priority on our role to advance climate action, foster equity, diversity and inclusion, and move towards reconciliation with Indigenous peoples. At Engineers and Geoscientists BC, we are committed to demonstrating our values of collaboration, excellence, integrity, and innovation.

This role offers a competitive compensation and benefits program including a salary within our hiring range of $86,500 to $96,500. Placement within the hiring range will be based on candidate experience relative to the requirements of the role. Additional details on our generous benefit offerings are found below.

WHO WE ARE

Engineers and Geoscientists BC is proud to be recognized as one of BC's Top Employers.

Engineers and Geoscientists British Columbia is the business name of the Association of Professional Engineers and Geoscientists of the Province of British Columbia. We regulate and govern these professions under the authority of the Professional Governance Act.

We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants. Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC.

We are a not-for-profit organization governed by a board of elected registrants, licensees, and government appointees. The board is accountable to the public through the Ministry of Post-Secondary Education and Future Skills under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization.

To learn more about our work please visit us at https://www.egbc.ca.

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