Parkland Ab Technical support Jobs – 94 Openings This Week

Technical Support Representative
Canadian Fiber Optics Corp —Calgary, AB
- Weekends as needed
- Customer service
- Computer networking
- Organizational skills
Quick apply
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Automotive Accounting Trainer– Training and Implementation
PBS Systems —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Desktop Support Analyst
DIRTT —Calgary, AB
- Windows
- Microsoft Office
- Analysis skills
- Disability insurance
- Dental care
Quick apply
1d
Technical Analyst - Calgary
Field Law —Calgary, AB
- Full-time
- Computer Science
- In-person
Support Centre Technician - Tier 2
DataDrill Communications Inc. —Calgary, AB
- 8 hour shift
- Hybrid work
- Windows
- AWS
- Analysis skills
Quick apply
Tech/Facility Support Analyst, UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Part-time
- Computer Science
- Customer service
- Writing skills
14d
Service Support Analyst
PBS Systems —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Paid time off
12d
Senior IAM Systems Support Analyst (Global security)
Royal Bank of Canada —Calgary, AB
- Full-time
- Azure
- Computer Science
- SQL
IT Customer Support II
Alberta Health Services —Calgary, AB
- $34.01–$41.53 an hour
- Full-time
- Customer service
- English
- Windows
2d
Bilingual (French and English) Sales Support Analyst (Sales Module)
PBS Systems —Calgary, AB
- $48,000–$58,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Support Specialist - Calgary
Bulletproof IT —Calgary, AB
- $40,000–$50,000 a year
- Full-time
- Windows
- Communication skills
Quick apply
6d
ERP Application Support Specialist
A&A Consulting —Calgary, AB
- $60,000–$80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- ERP systems
- Dental care
Quick apply
Service Assurance Analyst, Incident
Nutrien (Canada) Holdings ULC —Calgary, AB
- $82,700–$153,600 a year
- Full-time
- Analysis skills
- Bachelor's
- No university degree
IT Coordinator
MNP —Calgary, AB
- Overtime
- Customer service
- English
- Windows
Intermediate IT Tech
PSICORP Group —Calgary, AB
- $42,000–$55,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
11d
Advisor, IT End User Services
Enbridge —Calgary, AB
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Leadership
- Wellness program
- Dental care
12d
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems —Calgary, AB
- $4,800 a month
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
5d
Desktop Technician
CGI —Calgary, AB
- $50,000–$85,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Systems Administrator
SecondShop —Calgary, AB
- Full-time
- Microsoft Access
- Azure
- ERP systems
Quick apply
9d

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technical support jobs near parkland ab

Technical Support Representative

Canadian Fiber Optics Corp -
Calgary, AB

Quick apply

Job details

Full-time

Qualifications

Customer service
Call center experience
Technical support
Computer networking
Organizational skills
Construction experience
Communication skills

Full job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a technically skilled and customer-focused Technical Support Representative to join our growing team. This role is responsible for delivering front-line technical support and customer care to residential and business customers across internet, Wi-Fi, IPTV, and voice services.

The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and experience in technical support environments, preferably within telecommunications or call center operations. Success in this role requires the ability to diagnose and resolve service-related issues efficiently while maintaining a professional, empathetic, and solution-oriented customer experience.

What you will be doing:

Provide technical support to residential and business customers via phone, email, and chat channels.
Diagnose and troubleshoot internet, Wi-Fi, IPTV, and connectivity-related issues using internal systems and remote diagnostic tools.
Escalate complex technical issues to appropriate internal teams while ensuring proper documentation and customer follow-up.
Assist customers with account management functions including service activations, upgrades, billing inquiries, payment processing, and account changes.
Support customer retention efforts by identifying customer concerns, presenting service solutions, and promoting products or packages that align with customer needs.
Handle delinquent account conversations professionally and empathetically, assisting customers with payment arrangements and account recovery options.
Educate customers on products, services, equipment functionality, and best practices to improve their overall service experience.
Accurately document customer interactions, troubleshooting steps, resolutions, and account updates within CRM and ticketing systems.
Proactively follow up on open issues to ensure timely resolution and high customer satisfaction.
Maintain knowledge of company products, network updates, promotions, and evolving technologies.
Meet or exceed established performance metrics related to customer satisfaction, resolution times, quality assurance, productivity, retention, and collections support.

What we are looking for:

A minimum of 3 years experience in a similar role.
Experience supporting Internet, Wi-Fi, IPTV, and telecommunications services.
Strong technical troubleshooting and problem-solving abilities with the capability to analyze and resolve connectivity and service issues.
Previous experience in technical support, customer service, telecommunications, or call center environments.
Excellent verbal and written communication skills with the ability to explain technical concepts in a customer-friendly manner.
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
High attention to detail and commitment to accurate documentation.
Ability to work both independently and collaboratively within a team environment.
Adaptable and responsive to changing technologies, processes, and business needs.
Knowledge of fiber optic infrastructure, networking principles, or construction processes is considered an asset.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

Must be available to work evenings and weekends based on customer and business needs.
Participation in a rotational on-call schedule may be required.

Quick apply

Refine Your Search

technical support jobs in parkland ab

Technical Support Representative

Desktop Support Landesk - Alberta, Canada

Automotive Accounting Trainer– Training and Implementation

Desktop Support Analyst

Technical Analyst - Calgary

Support Centre Technician - Tier 2

Tech/Facility Support Analyst, UCalgary Continuing Education

Service Support Analyst

Senior IAM Systems Support Analyst (Global security)

IT Customer Support II

Bilingual (French and English) Sales Support Analyst (Sales Module)

Support Specialist - Calgary

ERP Application Support Specialist

Service Assurance Analyst, Incident

IT Coordinator

Intermediate IT Tech

Advisor, IT End User Services

Bilingual Automotive Fixed Ops Specialist - Training and Implementation

Desktop Technician

IT Systems Administrator

I want to receive the latest job alerts for technical support in parkland ab

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