Calgary, Ab Application support analyst Jobs – 134 Openings This Week

Remote Client Services Analyst
QHR Technologies Inc —Calgary, AB
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
5d
Analyst, IT Business - Information Technologies
The University of Calgary —Calgary, AB
- Full-time
- Microsoft Excel
- Computer Science
- Salesforce
14d
Data Analyst - 12- Month Limited Term
Law Society of Alberta —Calgary, AB
- Computer Science
- SQL
- Project management
11h
Senior Application Support Specialist
CPKC —Calgary, AB
- Full-time
- Computer Science
- Engineering
- Bachelor's
Business Data Analyst
CBI Home Health —Calgary, AB
- Databases
- Bachelor's
- Organizational skills
- Employee assistance program
- Flexible schedule
Quick apply
Strategic Analyst, Emerging Technology
BMO Financial Group —Calgary, AB
- $61,600–$113,900 a year
- Full-time
- Financial services
- AI
- Tuition reimbursement
- Life insurance
Enterprise Systems and Data Analyst
Vermilion Energy —Calgary, AB
- Full-time
- Microsoft Excel
- Computer Science
- Engineering
9d
Data Solutions Analyst, Business Enablement
Steel Reef Infrastructure Corporation —Calgary, AB
- 8 hour shift
- Hybrid work
- Computer Science
- DevOps
- Engineering
Quick apply
Intermediate Analyst, People Technology
WestJet —Calgary, AB
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
5d
Senior IAM Systems Support Analyst (Global security)
Royal Bank of Canada —Calgary, AB
- Full-time
- Azure
- Computer Science
- SQL
GIS Analyst
McElhanney Ltd. —Calgary, AB
- $73,000–$93,000 a year
- Hybrid work
- Databases
- JavaScript
- Scripting
- Dental care
- Tuition reimbursement
5d
Analyst, Offer Management & Optimization
WestJet —Calgary, AB
- Full-time
- Computer Science
- Engineering
- SQL
Quick apply
1d
Junior Systems Analyst
WestJet —Calgary, AB
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
5d
Electrical Engineer (Regulatory Analyst) – Developmental
Alberta Utilities Commission —Calgary, AB
- $1–$2 a year
- Full-time
- Hybrid work
- Writing skills
- Engineering
- Analysis skills
- Paid time off
- Work from home
Quick apply
2d
IT Customer Support II
Alberta Health Services —Calgary, AB
- $34.01–$41.53 an hour
- Full-time
- Customer service
- English
- Windows
1d
GIS Analyst
Environmental Standards, Inc. —Calgary, AB
- $31–$45 an hour
- Part-time
- AutoCAD
- SQL
- Bachelor's
Business Analyst
Hexagon —Calgary, AB
- Full-time
- Hybrid work
- Salesforce
- ERP systems
- SQL
Sr Analyst, Global HRIS
Nutrien (Canada) Holdings ULC —Calgary, AB
- $82,700–$153,600 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's
- Dental care
- Tuition reimbursement
Business Analyst
MNP —Calgary, AB
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
5d
Analyst, Tourism & Marketing Data
Travel Alberta —Calgary, AB
- Full-time
- Marketing
- Data analysis skills
- Research
Quick apply
7d

I want to receive the latest job alerts for application support analyst in calgary, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support analyst jobs near calgary, ab

Remote Client Services Analyst

QHR Technologies Inc -
Calgary, AB

Quick apply

Job details

Full-time
$45,000 a year
5 days ago

Qualifications

Software troubleshooting
Process improvement
Computer skills
Typing

Full job description

Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.

Essential Functions:

Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.

Additional duties and expectations:

Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Core Competencies:

Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.

Qualifications:

Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)

Compensation and Logistics:

Base salary of $45,000.00 annually
Full-time, permanent
This is a remote/work-from-home position
No travel required

Quick apply

Refine Your Search

application support analyst jobs in calgary, ab

Remote Client Services Analyst

Analyst, IT Business - Information Technologies

Data Analyst - 12- Month Limited Term

Senior Application Support Specialist

Business Data Analyst

Strategic Analyst, Emerging Technology

Enterprise Systems and Data Analyst

Data Solutions Analyst, Business Enablement

Intermediate Analyst, People Technology

Senior IAM Systems Support Analyst (Global security)

GIS Analyst

Analyst, Offer Management & Optimization

Junior Systems Analyst

Electrical Engineer (Regulatory Analyst) – Developmental

IT Customer Support II

GIS Analyst

Business Analyst

Sr Analyst, Global HRIS

Business Analyst

Analyst, Tourism & Marketing Data

I want to receive the latest job alerts for application support analyst in calgary, ab

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected