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Assistant Housekeeping Manager

Inn at Laurel Point -
Victoria, BC

Quick apply

Job details

Permanent | Full-time
From $60,000 a year

Qualifications

Customer service
Post-secondary education
Windows
Cleaning
Guest services
Communication skills
Time management

Full job description

Job Title: Assistant Housekeeping Manager

Job Status: Permanent

Start Wage: $60,000 per annum

Summary of Position:
To represent the Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” The Assistant Housekeeping Manager plays a leadership role in the supervision and administration of the Housekeeping department. This includes ensuring the goals and objectives of the department are met while being part of creating memories and providing exceptional guest experience.

Responsibilities:

Assist with daily operations and administration of the Housekeeping Department within an unionized environment
Oversee the general cleanliness of the guest rooms and public areas of the hotel
Provide leadership in accordance with the Hotel’s Vision and Values
Create exceptional Guest experiences and satisfaction by championing service standards
Ensure service standards in all areas of responsibility are adhered to and continually improved
Work to ensure guest expectations are exceeded through customer service, experience enhancement, and written communications
Assist in planning departmental meetings
Assist in the management of Housekeeping labour though recruitment, weekly scheduling and fulfilling Payroll related procedures while adhering to the financial plan
Monitor Housekeeping quality standards
Monitor inventory of supplies and amenities, and fulfilling orders in accordance with monthly budget and forecast
Assist in handling guests’ comments & concerns in regards to Housekeeping standards
Assist with colleagues’ development through hotel & departmental training programs and performance management including coaching and disciplining, and help resolve any colleague concerns
Lead, motivate, mentor and empower the Housekeeping team through responsible leadership
Take part in completing probationary and annual performance appraisals
Ensure colleagues are complying with our policies, procedures and safety standards
Perform regular inventories and maintain par level of stock
Work closely and effectively communicate with other leaders to ensure the smooth management of operations through preparation and follow-up
Ensure the Collective Agreement and the Hotel’s Standards of Conduct are maintained in all areas of responsibility
Take charge of all communication in the absence of the Housekeeping Manager
Any other duties deemed necessary to fulfill the role

Job Requirements:

3 years of housekeeping experience with minimum 2 years’ experience in a management /supervisory role within a diverse team
Experience in a unionized environment an asset
Sound working knowledge of Microsoft Windows applications
Knowledge of OPERA Property Management System an asset
Post-secondary education in Hospitality & Tourism Management or a related field an asset
Passion for guest service
Excellent interpersonal skills and professional demeanor
Excellent written and verbal communication skills
Excellent time management skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Must possess a high level of attention to detail and accuracy
Must be an “Out of the Box thinker” and have a resourceful personality
Understands the importance of creating a fun and rewarding work environment
Proven ability to train, lead, coach and motivate colleagues
Thrives under a high pressure and fast paced environment
A resourceful personality
Understands the importance of creating a fun and rewarding work environment
Ability to work weekdays, weekends, and statutory holidays
Must be able to embrace the 4 core values of the Laurel Point Inn: Excellence, Respect, Curiosity and Stewardship

Reports To: Housekeeping Manager

Closing Date: Please submit your application as soon as possible as applications are reviewed daily

Apply Now! Please email your resume to [email protected]. For more information, please visit our Careers page at www.laurelpoint.com/careers

What’s in it for you?

· Competitive Wages

· A fun & friendly workplace culture that embraces diversity

· Cross-training opportunities to grow your skills

· Best staff meal in town and by the way, it’s free!

· Complimentary parking on non-restricted days during the off-season

· Comprehensive benefits package

· Colleague of the month recognition program

· Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you

· Aura waterfront restaurant + patio staff discount – 50%

· Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one-night stay including breakfast for 2

· Friends & Family hotel discount (so you can show off your amazing workplace)

· Candidate referral bonus - $500

· Industry discounts

· Workshops

· Cross-training opportunities

· Skill and advancement training programs

· Shower and locker facilities

Thank you for considering Inn at Laurel Point as your employer of choice

#ilp

Pay: From $60,000.00 per year

Benefits:

Dental care
Discounted or free food
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

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