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Program Manager - Bilingual (English & French)

Unisync Group Limited -
Mississauga, ON

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Job details

Full-time
$70,000 a year
2 days ago

Qualifications

Bilingual
Microsoft Word
French
Computer operation
Microsoft Excel
Microsoft Outlook
Customer service
English
SQL
Computer skills
College diploma
Business
Associate's degree
Account management
Supply Chain Management
Communication skills

Full job description

Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada.

Job Summary: The Bilingual Program Managers responsibility is to serve as a communication hub between assigned customer accounts and the company, offering new services or products to existing clients as relevant and necessary and managing and solving any customer complaints or issues while meeting all terms and conditions of sales contracts. This role is responsible as well for analyzing open orders and keeping on time deliveries

Duties and Responsibilities:

Handle inquiries and requests from customer accounts meeting all terms and conditions of sales contracts
Coordinate meetings to communicate the latest orders and/or any backlogs, creating action plans, identifying and mitigating potential risks
Customize and implement tailored training materials and communicate account related changes affecting the customer service team while promptly addressing inquiries and offering support as needed
Coordinate internally with the distribution center to prioritize shipping orders, confirm value-add procedures, receive products, fulfilling internal work orders and managing transfers efficiently
Assist and collaborate with the ESF team to maintain electronic store applications for determined accounts this includes assistance with catalog creation, product photos, style changes, shipping changes or out of stock items
Generate progress reports for clients and senior leaders
Collaborate with production and planning teams to ensure timely production and delivery, monitoring shipments for potential need of express shipping.
Coordinate with the production team to obtain quotes, requests samples, update pricing information and explore alternative options for current items.
Collaborate with the product development team to innovate, set up new products, coordinate sample shipments and gather customer feedback to enhance products and services.
Ensure price increases are communicated to the appropriate teams
Represent the company on customer meetings and calls
Assist on contract renewals, RFPs and RFIs
Other duties as assigned

Experience and Education:

College/associate’s degree in business administration, supply chain, fashion design or any related field
Experience in retail, customer service and account management, preferably from garment and apparel industries
Minimum 2 years’ experience

Knowledge, Skills and Abilities:

Knowledge of garment and apparel industry
Verbal and written communication skills.
Active listening and talking to others to convey information effectively
Ability to speak and write clearly in English and French
Ability to analyze complex data
Service orientation – actively looking for ways to help people
Time management
Dependability, being reliable and fulfilling obligations
Independence
Telephone and email etiquette
Attention to detail
Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
Self-control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
Computer knowledge MS Excel, Outlook, Word, WMS and ERP systems (Blue Cherry), SQL, Electronic Store Applications

Working Conditions, Physical Effort and Environment:

Sitting for 5 to 8 hours
Little physical strength

This posting is for an existing vacancy.

Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 424. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync.

#INDHI

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